Wednesday Pre-Conference Sessions
Additional tuition will be added to your registration when you enroll in a Wednesday session.
Wednesday Sessions
DPLN Leadership Meeting – Presidents and VPs Only
Cost: Complimentary
DPLN Round Table – Presidents and VPs Only
Dental Spouse Business Network Roundtable
Exclusively for dental spouse managers and their dentist spouses.
Dental Spouse Business Network Sessions
Exclusively for dental spouse managers and their dental spouses.
Sometimes you can’t just leave issues at the office because they ride home with you!
Sometimes you can’t just leave issues at the office because they ride home with you! Meet up with other managing dental spouses at the conference a full day including two roundtable chats and powerhouse sessions.
Speakers include Alan Twigg and DeVon Banks.
Cost: $295 Full Day (continental breakfast and lunch included)
8:00 – 9:00AM Welcome and Roundtable Discussions
9:15 – 11:15AM Alan Twigg – Performance Management: Crucial Skills for Difficult Conversations
LUNCH
12:30 – 2:30PM DeVon Banks – From Chaos to Clarity: Tools and Tactics for Dental Practice Success
2:45 – 4:00PM Roundtable Discussions
Dilaine Gloege, CDA, CPC, boasts over three decades of dental industry experience, beginning her career as a dental assistant before advancing to business team leadership and practice administration roles. Her profound passion for coding and insurance led her to found Tidewater Dental Consulting, focusing on educating dental teams nationwide on dental and medical billing. Before this venture, she collaborated with Dr. Charles Blair at PracticeBooster for seven years to develop essential coding and insurance resources, aiding thousands in the dental community.
Dilaine also serves as a legal analyst for the law firm Flannery | Georgalis assisting dentists with audits and investigations. She has significantly contributed to developing, designing, and creating content for publications such as Dr. Blair’s “Medical Dental Cross Coding with Confidence”. Residing in the Southern Outer Banks of North Carolina, Dilaine enjoys family time and coastal life.
AADOM Recognized Medical Billing Coordinator Course
Speaker: Dilaine Gloege, CDA, CPC
AADOM Recognized Medical Billing Coordinator Course
The evolving landscape of healthcare, marked by legislative changes like the Affordable Care Act and a growing emphasis on integrative care, presents both opportunities and challenges for dental professionals. This shift underscores the importance of mastering ICD-10 (diagnosis) and CPT (medical procedure) coding systems to seamlessly file medical claims. This one-day workshop offers a comprehensive introduction to the world of diagnosis and CPT coding necessary for adapting to these industry changes confidently.
Participants will engage in hands-on learning sessions focused on the intricacies of medical-dental cross coding for common dental procedures. By understanding the nuances of diagnostic coding for both dental and medical claims, attendees will acquire the foundational knowledge needed to enhance their practice’s billing processes. This workshop is an essential step for dental professionals aiming to bridge the gap between oral health and primary medical care, ensuring their practice remains at the forefront of patient care and billing efficiency.
Learning Objectives:
- Master the skill of accurately completing the CMS 1500 medical claim form to streamline the billing process for your claim to be adjudicated upon submission.
- Navigate the complexity of applying ICD-10-CM, and CPT codes effectively to medical claims.
- Demonstrate specificity in clinical documentation required for proving medical necessity.
This course is designed for the beginner.
- Full-Day Session 8:00 AM – 3:30 PM
- Additional Cost: $299 – includes lunch
- Approved for 6 CE towards AADOM Designations
- Session is also approved for AGD/PACE CE
CeCe has been leading CEDR’s internal human resources operations since 2021 and brings nearly 20 years of management and HR-related experience in retail, non-profit, and healthcare industries. With a focus on strengthening the desired workplace culture, CeCe enjoys finding strategic, compassionate, and compliant solutions to business and HR needs. CeCe is a SHRM-certified human resources professional with a specialty credential in Inclusive Workplace Culture and a master’s degree in human resource management. CeCe lives in Tucson, AZ with her husband, daughter, and their two dogs and one cat.
Managing the Employee Lifecycle: Hiring, Performance Evaluations, and Termination
Speaker: CeCe Wilson
Afternoon session: 2:00 PM – 5:00 PM
This course discusses how to effectively manage the employee lifecycle from recruitment through separation. Designed for business leaders and office managers, this course identifies strategies and best practices for hiring talent, conducting meaningful performance reviews, and handling employee exits with confidence.
Managing the Employee Lifecycle: Hiring, Performance Evaluations, and Termination
This course discusses how to effectively manage the employee lifecycle from recruitment through separation. Designed for business leaders and office managers, this course identifies strategies and best practices for hiring talent, conducting meaningful performance reviews, and handling employee exits with confidence.
Participants will learn how to:
- Develop job descriptions and hiring strategies that attract high-quality candidates.
- Conduct structured interviews and assess candidate fit.
- Set clear performance expectations and provide constructive feedback.
- Implement fair and consistent evaluation processes.
- Navigate terminations ethically and legally while preserving organizational culture.
Through real-world scenarios, interactive discussions, and practical tools, this course equips learners with the skills to build and sustain a productive and engaged workforce. Whether you’re aiming to improve team performance or ensure compliance with employment laws, this course provides actionable insights for every stage of the employee lifecycle.
- Afternoon Session 2:00 PM – 5:00 PM
- Additional Cost: $199 – does not include lunch
- Approved for 3 CE towards AADOM Designations
- Session is also approved for AGD/PACE CE
Adele Reische of Synergy Practice Management brings a unique blend of training, support and insight to her clients, coaching them through the shift from surviving to thriving. With over 35 years of experience in dentistry, management and speaking, Adele rallies the troops to action, engaging everyone on the dental team as they work together to effect positive change and growth for the entire practice.
Ryan Vet is a globally recognized keynote speaker, entrepreneur, and consultant with a reputation for transforming businesses and inspiring leaders across industries. As the owner of the Speaking Consulting Network (SCN), Ryan has empowered healthcare and dental professionals to scale their practices and build lasting influence. With a portfolio that includes leadership roles overseeing multimillion-dollar organizations and entrepreneurial ventures featured in ABC, Forbes, and USA Today, Ryan brings a wealth of expertise in customer experience, operational efficiency, and brand growth.
Dr. Martin Mendelson, Founder of Metamorphosis Coaching and former Resident Faculty at Spear Education, has nearly 20 years of experience and certifications in Executive Coaching, Team Coaching/Facilitation, Emotional Intelligence, and Happiness Studies. Dr. Mendelson has empowered leaders and teams across North America to excel and thrive. As a captivating speaker, astute coach, and masterful team facilitator, he unleashes the power of his innovative T.E.A.M. approach, guiding clients to shed the burdens of traditional leadership and embrace cohesion for unparalleled business growth and personal fulfillment.
Sophia Dunkley is at the forefront of dental practice consulting and driving innovation with a unique blend of expertise and enthusiasm. As a certified coach and dental speaker, Sophia has carved a niche with her innovative approach to case acceptance, emphasizing the transformative power of human connections. Her philosophy, centered on the notion of making a stranger a friend, has been a cornerstone of her success as a dental consultant and dental implant arch sales coach/trainer. Sophia’s skill at navigating patients from indecision to positive decision-making is a testament to her unique methodology and passion.
From Practice to Podium: Unlocking Your Thought Leadership Potential
Speakers: Adele Reische, Ryan Vet, Martin Mendelson, Sophia Dunkley
Afternoon session: 2:00 PM – 5:00 PM
This workshop is your opportunity to turn your experience into influence and your expertise into income. Designed for dental professionals with big dreams, From Practice to Podium will show you how to become a sought-after speaker, impactful coach, and recognized thought leader. Led by some of the finest members of the Speaking Consulting Network (SCN)—a legacy of dental excellence—this course will equip you with the tools to inspire others while growing your own career.
From Practice to Podium: Unlocking Your Thought Leadership Potential
Have you ever thought about stepping out of your office and onto the stage? Every day, dental office managers like you navigate challenges, lead teams, and solve problems that could inspire and educate others. Why keep those hard-earned insights to yourself when you could share them, transform lives, and get paid to do it?
This workshop is your opportunity to turn your experience into influence and your expertise into income. Designed for dental professionals with big dreams, From Practice to Podium will show you how to become a sought-after speaker, impactful coach, and recognized thought leader. Led by some of the finest members of the Speaking Consulting Network (SCN), —a legacy of dental excellence—this course will equip you with the tools to inspire others while growing your own career.
It’s time to share your story, lead with confidence, and build a lasting legacy.
Learning Outcomes:
By the end of this course, participants will be able to:
- Recognize the power of their expertise and craft it into compelling stories that inspire and engage.
- Identify opportunities to get booked and paid for speaking engagements within and beyond the dental industry.
- Develop a roadmap to grow their thought leadership through speaking, coaching, writing, and social media.
Workshop Outline:
Learning Section 1: From the Office to the Stage: What is Thought Leadership? (15 minutes)
- Defining thought leadership: Why your experience matters.
- Recognizing untapped opportunities in the dental and speaking industries.
- Stories of SCN leaders who transformed their expertise into thriving careers.
Learning Section 2: Leveraging Your Expertise for Influence (30 minutes)
- Turning everyday challenges into teachable insights.
- Identifying your unique story and the audiences that need to hear it.
- Activity: Crafting your personal thought leadership statement.
Learning Section 3: Getting Booked and Paid to Speak (45 minutes)
- How to land speaking opportunities and grow your reputation.
- Setting your speaking fees and negotiating like a professional.
- Workshop: Practice delivering your pitch to event organizers.
Learning Section 4: Presentation Mastery for Maximum Impact (30 minutes)
- Structuring engaging talks that resonate with audiences.
- Using storytelling and visual aids to connect and inspire.
- Activity: Delivering a short presentation with feedback from peers.
Learning Section 5: Coaching for Change and Leadership (30 minutes)
- Using your knowledge to guide, empower, and inspire others.
- Coaching techniques to improve team dynamics and patient engagement.
- Activity: Role-playing coaching scenarios for real-world application.
Learning Section 6: Writing to Amplify Your Voice (30 minutes)
- Sharing your expertise through articles, blogs, and books.
- Building credibility and reach through written content.
- Workshop: Writing the opening paragraph of your first blog or book.
Learning Section 7: Growing Influence Through Social Media (30 minutes)
- Using platforms like LinkedIn and Instagram to connect with your audience.
- Sharing your story authentically and growing your professional brand.
- Activity: Creating a social media post that highlights your expertise.
- Afternoon Session 2:00 PM – 5:00 PM
- Additional Cost: $199 – does not include lunch
- Approved for 3 CE towards AADOM Designations
- Session is also approved for AGD/PACE CE
Laci Phillips Newland
While going to college in southern New Mexico to pursue a life of communications, Laci was introduced to her first job in the dental industry as a chair side assistant. Now, 20 years later, she is communicating more than ever as an exciting speaker and coach.
Her experience in the dental office as a chair side assistant up through the ranks as an office administrator enable Laci to connect with her audience and her clients. As a software trainer and a team builder, Laci has an effective way of teaching the entire team how to move in the same direction, while working as an individual.
Through her company, Practice Dynamics, Laci provides her expertise to dental practices, both large and small, across the country. Laci has also written columns for Dental Office, Hygienetown, Docs of Dentistry & American Dental Assistants Association, and DentistryiQ.com.
As National Sales Director of Paperless Technologies from 2004 until 2007, Laci learned not only the benefits to going electronic, but how to implement this task.
Laci L. Phillips is co founder, coach and speaker for Practice Dynamics. Her coaching emphasis is with Systems, Team & Technology, and creating Balance Driven Success. She works with dentists and teams around the country.
Laura Nadler
Laura J Nadler is an international speaker who knows a strong brand story is the key to attracting the patients you want. She is the founder of WorkingCat Marketing, which offers photography, video production, and branding services. She is the author of Lights! Camera! YOU! – A Practical Guide to Creating and Using Video to Market Your Practice, that teaches practices how to create videos to engage their ideal patients. When she’s not working, Laura loves to travel (17 countries & counting) and is a wine and sci-fi nerd. She lives in New York with her husband and their two furry babies – the original WorkingCats.
The Patient Experience Blueprint: Guiding Patients from Discovery to Devotion
Speakers: Laura J. Nadler, Laci Phillips Newland
Afternoon session: 2:00 PM – 5:00 PM
In today’s competitive environment, patient expectations are set before they ever step foot in your practice. Are you positioned to attract and retain your ideal patients? Through this course, you’ll explore the critical components of effective digital engagement—using video to boost visibility, optimizing your online presence, and addressing internal factors that influence patient satisfaction. Learn how to harness the power of multimedia, refine your practice’s image, and see your office through the eyes of your patients to build a practice that stands out.
The Patient Experience Blueprint: Guiding Patients from Discovery to Devotion
In today’s competitive environment, patient expectations are set before they ever step foot in your practice. Are you positioned to attract and retain your ideal patients? Through this course, you’ll explore the critical components of effective digital engagement—using video to boost visibility, optimizing your online presence, and addressing internal factors that influence patient satisfaction. Learn how to harness the power of multimedia, refine your practice’s image, and see your office through the eyes of your patients to build a practice that stands out.
Workshop Objectives:
- Leverage video and website content to effectively communicate your brand and attract target patients.
- Identify, analyze, and address patient experience gaps within your practice.
- Build a compelling online presence by refining your website, utilizing photos and videos, and creating engaging bios.
Agenda:
Optimizing Your Online Presence
- Building a brand image that resonates with your target patient
- Leveraging your website’s content and images –
- Check list of essential photos and videos, pull up your site now. What’s missing?
- Using AI tools to create engaging and consistent online content
The Power of Video in Practice Marketing
- Why video is essential for patient engagement
- Major video types needed for successful practice marketing
- Best practices for video creation and placement
- Get Ready to Video! We will break out and work on individual and team videos
Introduction to Patient Expectations
- Understanding the importance of first impressions
- Recognizing the value of patient retention and satisfaction
Analyzing Patient Experience within Your Practice
- Viewing your practice through the patient’s perspective
- Identifying gaps in patient interactions and adjusting accordingly
- Developing an action plan for practice improvement
- Time to get dirty with your office, join us as we break out and create do to lists, action items and resources to take back to your team.
- Afternoon Session 2:00 PM – 5:00 PM
- Additional Cost: $199 – does not include lunch
- Approved for 3 CE towards AADOM Designations
- Session is also approved for AGD/PACE CE
Dana Watson is an international speaker, author of Married to Dentistry, and a dedicated advocate for excellence in the dental field. After a decade of teaching high school science, she transitioned to dentistry to help her husband run his practice. With over 20 years of experience, Dana has developed a passion for empowering dental teams to achieve their best.
Her speaking journey began in 2006, sharing insights on Bettering Your Best with an international audience. Today, Dana inspires teams with her expertise in leadership, culture, and systems. A Fellow of the American Association of Dental Office Managers and a member of the Academy of Dental Managers & Consultants, she was honored as SCN’s Spotlight on Speaking Winner in 2019.
Dana is also a certified Five Voices of Leadership trainer, focusing on building strong leaders and fostering excellence within dental practices worldwide.
Emme Sanders, RDH is an award-nominated hygiene educator with 30 years of leadership expertise, dedicated to transforming dental workplace dynamics. As a sought-after speaker, coach, and author of Welcome to Work: Inspiring Positive Change in the Workplace, Emme empowers teams to achieve lasting collaboration and productivity. She serves as Lead Productivity Coach with Inspired Hygiene and is an active member of SCN and ADMC. A passionate advocate for teamwork, Emme is also the Co-founder of COLLABricon, a premier event inspiring breakthroughs in dental team synergy.
Lois Banta is CEO, President and Founder of Healthcare Enterprises, Inc. and Amazing Practice Retreats designed to take practices to the highest levels of success and excellence. Lois has 45+ years of dental experience and consults and speaks nationally and internationally. She is also the CEO of The Speaking Consulting Network, and a member of several professional organizations.
Tija Hunter is a celebrated figure in dentistry, named one of the Top 25 Women by Dental Products Report Magazine and a 2023 DENOBI award winner. She is a Master in the American Dental Assistants Association and has held several leadership roles, including Vice President. Tija directs the Dental Careers Institute, has authored multiple CE courses and a book, and is an international speaker and certified nitrous oxide trainer. Her work focuses on empowering dental assistants.
It Takes a Team to Raise a Practice: A COLLABricon Movement for Total Team Success
Speakers: Emme Sanders, RDH; Dana Watson, FAADOM; Tija Hunter; Lois Banta
Afternoon session: 2:00 PM – 5:00 PM
Join the COLLABricon founders for an unforgettable 3-hour interactive session designed to guide you to transform your practice into a thriving, cohesive unit. This isn’t just another seminar—it’s a movement dedicated to re-igniting your passion for dentistry and creating a culture of total team collaboration.
It Takes a Team to Raise a Practice: A COLLABricon Movement for Total Team Success
Join the COLLABricon founders for an unforgettable 3-hour interactive session designed to guide you to transform your practice into a thriving, cohesive unit. This isn’t just another seminar—it’s a movement dedicated to re-igniting your passion for dentistry and creating a culture of total team collaboration.
What to Expect:
- Discover the secret to cultivating a successful, energized team environment.
- Gain realistic, easy-to-implement strategies that will propel your practice to new heights.
- Identify common challenges and frustrations within the practice and develop practical solutions to overcome them.
- Celebrate your practice’s successes while addressing roadblocks with actionable, team-driven solutions.
Why This Matters:
Understanding and addressing the unique challenges faced by each department is essential for creating a unified team that works together seamlessly. This session will empower you to lead your practice to tackle challenges head-on and cultivate a shared vision for success.
What You’ll Learn:
- Dana Watson – Leadership/Communications Expert
Master Total Team Effective Communication: Unlock the tools to foster meaningful dialogue and alignment across every role in your practice.
- Lois Banta – Administrative Team Expert
Achieve the Total Team Advantage for Treatment Acceptance: Explore strategies to boost case acceptance and streamline administrative efficiency.
- Emme Sanders – Hygiene Expert
Elevate Total Team Success for the Hygiene Patient Experience: Learn how to create extraordinary patient interactions that drive loyalty and satisfaction.
- Tija Hunter – Assisting Expert
Implement Total Team Strategies for Clinical Excellence: Discover techniques to enhance clinical workflows and elevate your practice’s standard of care.
Be Part of the Movement:
This is more than a session—it’s a call to action for every dental professional passionate about achieving harmony, productivity, and excellence in their practice. Together, we’ll break down barriers, build stronger teams, and celebrate the incredible potential of a united practice.
- Afternoon Session 2:00 PM – 5:00 PM
- Additional Cost: $199 – does not include lunch
- Approved for 3 CE towards AADOM Designations
- Session is also approved for AGD/PACE CE