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AADOM23 Opening Day

Featuring Keynote Chad Hymas

Thursday Morning Keynote

Chad Hymas
Chad Hymas
Chad Hymas
Chad inspires, motivates, and moves audiences, creating an experience that touches hearts for a lifetime. He is one of the youngest ever to receive the Council of Peers Award for Excellence (CPAE) and to be inducted into the prestigious National Speaker Hall of Fame. In 2001, at the age of 27, Chad’s life changed in an instant when a 2,000-pound bale of hay shattered his neck, leaving him a quadriplegic. But Chad’s dreams were not paralyzed that day—he became an example of what is possible. Chad is a best-selling author, president of his own communications company, and recognized world-class wheelchair athlete. In 2003, Chad set a world record by wheeling his chair from Salt Lake City to Las Vegas (513 miles). Chad’s speaking career in the areas of leadership, team building, customer service, and mastering change has brought him multiple honors. He served as president of the National Speakers Association Utah chapter and is a member of the elite Speakers Roundtable (one of twenty of the world’s top speakers). As a member of the National Speakers Association, Chad travels as many as 300,000 miles a year, captivating and entertaining audiences around the world. He has graced the stage of hundreds of professional and civic organizations, including Wells Fargo, Blue Cross Blue Shield, AT&T, Rainbird, IHC, American Express, Prudential Life, Vast FX, and Merrill Lynch.

Who Need's Legs When You Have Wings

Keynote Speaker: Chad Hymas

Motivating presentations must be accompanied by solutions that change and inspire lives. Today more than ever, people are looking not simply for entertainment, but for direction and solid answers.

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Motivating presentations must be accompanied by solutions that change and inspire lives. Today more than ever, people are looking not simply for entertainment, but for direction and solid answers. Chad Hymas has spent the last seventeen years developing solutions that transformed his life. His stories are moving, his courage unprecedented, and his insights profound. His accomplishments provide a powerful litmus test to the validity of these dynamic principles! In this presentation, Chad will help AADOM members to:

  • Conquer the emotional paralysis that robs vision and momentum
  • Turn obstacles into incredible opportunities
  • Harness the power of change and rise above to progress
  • Tap into unseen personal power and inner strength to accomplish seemingly impossible dreams

Thursday Afternoon Educational Sessions

2:00pm - 4:00pm Sessions
Chad Hymas
Chad Hymas
Chad Hymas
Chad inspires, motivates, and moves audiences, creating an experience that touches hearts for a lifetime. He is one of the youngest ever to receive the Council of Peers Award for Excellence (CPAE) and to be inducted into the prestigious National Speaker Hall of Fame. In 2001, at the age of 27, Chad’s life changed in an instant when a 2,000-pound bale of hay shattered his neck, leaving him a quadriplegic. But Chad’s dreams were not paralyzed that day—he became an example of what is possible. Chad is a best-selling author, president of his own communications company, and recognized world-class wheelchair athlete. In 2003, Chad set a world record by wheeling his chair from Salt Lake City to Las Vegas (513 miles). Chad’s speaking career in the areas of leadership, team building, customer service, and mastering change has brought him multiple honors. He served as president of the National Speakers Association Utah chapter and is a member of the elite Speakers Roundtable (one of twenty of the world’s top speakers). As a member of the National Speakers Association, Chad travels as many as 300,000 miles a year, captivating and entertaining audiences around the world. He has graced the stage of hundreds of professional and civic organizations, including Wells Fargo, Blue Cross Blue Shield, AT&T, Rainbird, IHC, American Express, Prudential Life, Vast FX, and Merrill Lynch.

Eagles Don't Fly in Flocks, but Seagulls Never Get Lonely

Speaker: Chad Hymas

How do you find the golden egg without ruffling people’s feathers? Every person on your team has a unique personality. Each task, therefore, creates a dilemma!

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How do you find the golden egg without ruffling people’s feathers? Every person on your team has a unique personality. Each task, therefore, creates a dilemma! In this session, especially for leaders, Chad teaches the four “flight” personality types that exist in every office, every corporation, and even every family. Your team will laugh at themselves while learning new ways of relating to one another and capitalizing on individual contribution. Understand your team players so that the entire team performs best.

See how:

  • The ostrich personality is best at focus
  • The chicken personality brings stability
  • The seagull empowers the team
  • The eagle inspires leadership
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Lois Banta
Lois Banta
Lois Banta is the CEO, President, and Founder of Healthcare Enterprises, Inc., a company that specializes in all aspects of dental practice retreats and lectures. Lois has over 45 years of dental experience and consults and speaks nationally and internationally. She is the CEO of The Speaking Consulting Network and a member of several professional organizations.

Appreciation and Retreats to ROCK Your Practice

Speaker: Lois Banta

Never ever has there been a more important time in our practices to learn the value of appreciation and the benefits of practice retreats.

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Never ever has there been a more important time in our practices to learn the value of appreciation and the benefits of practice retreats. This course will address the benefits of understanding individual appreciation in the workplace language and the need for outside-the-office practice retreats. The past few years have been incredibly stressful. Together we will outline what steps can be taken to ROCK your practice and bring back productive happiness. What you’ll learn in this session:

  • Learning the “language” of appreciation in the workplace
  • How to show appreciation based on the individual
  • How to create a motivated team environment
  • Why to have a retreat
  • Strategic planning for growth
  • How to communicate effectively
  • Lead with intention
Kristen Barden
Kristen Barden
Kristen Barden
Kristen Barden is a seasoned Dental Practice Manager turned dental coach with over 25 years of experience in the group dental industry. Her success is rooted in building quality relationships with stakeholders, continually pursuing the complexities of dental practices, and facilitating the responses to these changes in the marketplace. Along with speaking about this new frontier in the dental industry, she is the owner and founder of 2k Dental Coaching, a dental consulting company. Developing influential leaders that can empower teams and build healthy organizations is her passion. Kristen is a Board Member of the Peak to Peak Study Club and a lifetime member of AADOM.

Recruit, Retain, Rejoice! Learn How to Recruit, Select, Develop, and Retain the Best Dental Industry Talent

Speaker: Kristen Barden

Hiring has become one of the most frustrating issues in dental practice. Managers are bogged down with the entire process, and just getting a candidate to show up for an interview has become impossible.

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Hiring has become one of the most frustrating issues in dental practice. Managers are bogged down with the entire process, and just getting a candidate to show up for an interview has become impossible. In this course, you will learn new ways of finding great talent, implementing a proper onboarding process, and developing a training program to ensure success with your new hires. Clarifying the hiring process will reduce the time spent hiring so you can focus on other vital issues.
 
Learning Objectives:
  • Understand how to develop a consistent and scalable hiring process
  • Learn how to hire the best talent for your practice
  • Discuss how to elevate your candidate experience with better onboarding
Teresa Duncan, MS, FAADOM
Teresa Duncan, MS, FAADOM
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guide™.  In 2021 she received AADOM’s Lifetime Achievement Award.  Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.

The Wild World of Dental Insurance

Speaker: Teresa Duncan, MS, FAADOM

Are you stressed out with PPOs, leased networks, and patient objections? You are not alone. Managers and insurance coordinators face an increasingly complex insurance landscape. This discussion will help you prepare by explaining the why and how of these industry shifts.

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Are you stressed out with PPOs, leased networks, and patient objections? You are not alone. Managers and insurance coordinators face an increasingly complex insurance landscape. This discussion will help you prepare by explaining the why and how of these industry shifts. Offices that are aware of these changes before they are put into effect will weather the storm just fine. Will you be one of them? We will also review ways to improve your insurance systems. How should you handle eligibility and benefit issues? What about denials and disallows? Let’s talk about ways to manage this very important part of your revenue cycle! Learning objectives:

  • Understand current industry conditions
  • Learn why plan design has become problematic
  • Improve your claims management systems
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Geri Gottlieb
Geri Gottlieb
With over 30 years in the dental industry, Geri has useful experience in everything from practice management and patient treatment to administration and leadership. In addition to having owned two large periodontal practices with her husband Dr. Robert Gottlieb. Geri launched her own business in 2019, GG Practice Coaching & Development. Geri now understands even more what it takes to successfully grow and develop a business from the ground up. This experience and her continuous education give her a better understanding and empathy of the multiple silos in our industry; clinical, leader, manager, and owner. Always looking to accumulate more knowledge and understanding. Geri has certifications in Adult learning, Behavioral Therapy, The Five Behaviors of a Team, and DiSC Behavioral Assessments. These allow her to generate unique insights into the personal needs of each member of your team. Before launching her own business, Geri spent 4 years as a lead coach with ACT Dental Practice Management and Motivational Speaker Kirk Berhendt. Geri’s passion for organizational health, team, leadership development, and systems to support those are the foundation of her coaching philosophy. These are some of the necessary ingredients for the sustainable growth and development of any business.

Leading vs. Managing, the Ultimate Imposter Syndrome

Speaker: Geri Gottlieb

Exclusively for AADOM Designation Holders and 2023 Inductees, FAADOM, MAADOM or DAADOM

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An exclusive break-out session for AADOM Designation Holders and 2023 Inductees – FAADOM’s, MAADOM’s and DAADOM’s. The Dental Office Manager is one of the most important roles in the practice.  From managing the day-to-day operations to patient care and supporting the team, the office manager can make or break a practice.  The question is, are you just managing or are you a leader striving to take your practice and your team to the next level and be the best that it can be? Learning Objectives:

  • Learn the Difference between the two and when to do both.
  • Understand your geniuses (skillsets), and those of your team and how to leverage them.
  • Overcome and work through Imposter Syndrome and the loneliness of being a leader.
Tija Hunter
Tija Hunter
Tija Hunter
Tija was named one of the Top 25 Women in Dentistry by Dental Products Report Magazine. She is a member of the American Dental Assistants Association (ADAA) where she holds the honor of Master. Tija is the former Editorial Director for Dental Assisting Digest, and contributor to many other dental publications. She is the director of the Dental Careers Institute, she is also the author of seven CE study courses and a book on motivation; Rock Star Dental Assistant and a dental compliance calendar.  She is an international speaker and is a certified trainer in nitrous oxide in several states.

OSHA Compliance Doesn't Have to be Boring!

Speaker: Tija Hunter

​Join Tija Hunter for this interactive and fun course to discuss OSHA and Infection Control, blood-borne pathogen standards and the latest news to keep your practices compliant. You will discover things you didn’t even know.

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​Join Tija Hunter for this interactive and fun course to discuss OSHA and Infection Control, blood-borne pathogen standards and the latest news to keep your practices compliant. You will discover things you didn’t even know.

Learning Objectives:
  • Discuss safe work practices
  • Understand the documentation you need but don’t have
  • Discover how to get your team engaged, get on the same page and be compliant.
Lynne Leggett, FAADOM
Lynne Leggett, FAADOM

Lynne Leggett, BS, FAADOM is the founder and CEO of Victory Dental Management. With over 20 years of business experience, in addition to being a seasoned basketball coach, Lynne understands that having employees ≠ a team. Her passion is helping dental practices reach their full potential, increase their productivity and profitability while enabling them to deliver the best patient care and patient experience. She is a member of the Academy of Dental Management Consultants, National Speakers Association, Speaking Consulting Network, AADOM Speaker Consultant Alliance, and a lifetime member and Fellow of AADOM.  She is the author of You Can’t Coach Quit, online CE courses, multiple webinars, and her monthly newsletter the “Coach’s Corner”.  She is a contributing author to several dental magazines and multiple state association newsletters.

Burnout: That's It, I'm Done

Speaker: Lynne Leggett, FAADOM

Burnout is on the rise in every industry and dentistry is no exception.  We now know that mental health and stress play a huge role in our physical health and our ability to be functional.

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Burnout is on the rise in every industry and dentistry is no exception.  We now know that mental health and stress play a huge role in our physical health and our ability to be functional.  Since burnout will manifest itself in the workplace environment, learn more about this growing concern so you can help your doctor, your team, and yourself. Course Learning Objectives:

  • Learn the 3 leading causes of burnout
  • Create a strategy for preventing or reducing burnout in the practice
  • Identify signs and symptoms that burnout is imminent
  • Define stages of burnout and how to address them in yourself or others
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Emme Sanders, RDH
Emme Sanders, RDH
Emme Sanders, RDH possesses over 30 years of speaking, coaching, and writing experience. Emme understands that one must be well-informed and compassionate to provide optimal patient care. She is an expert in communication, periodontal disease, treatment coordination, case presentation skills, and team development. These abilities let patients say ‘yes!’ to high-quality dental care. In short – Emme’s greatest passion is saving lives!

What Do I Do with This Hygiene Department?

Speaker: Emme Sanders, RDH

Knowing the hygiene department is the backbone of the practice, it can be difficult to balance achieving hygiene benchmarks and keeping the team calibrated and consistent with patient care.

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Knowing the hygiene department is the backbone of the practice, it can be difficult to balance achieving hygiene benchmarks and keeping the team calibrated and consistent with patient care. In this course, we will identify opportunities for growth in your hygiene department and your team. Be prepared to guide your team to thriving and profitable. Learning Objectives:

  • Learn about psychological safety and its impact on the team
  • Discover ways to calibrate your team on Perio Disease and Restorative Co-Diagnosis
  • Leave with your team a calibration success plan
Steve Anderson
Steve Anderson
Steve Anderson
If there were one phrase to describe Steve Anderson, it would have to be “The Yes Man!” He has worked with professionals around the world to transform their practices, businesses, and their teams to “Top 10% Performance” status with innovative patient service systems that make it easier for patients to say “yes” to treatment. He has worked with some of the biggest names in dentistry to build their practices. His systems transform practices and the people in them. He has been named “Dental Businessman of the Year” by Excellence in Dentistry. He is a founder of the Total Patient Service Institute, Crown Council, the Smiles for Life Foundation which has raised nearly $50 million dollars for dental and children’s charitable projects around the world, and Eagle University, a career development program giving high school and college students a 7-year head start on their careers.

Secrets of Creating a Culture of Success

Speaker: Steve Anderson

The best practices are built on a foundation of 80% repeat and referral patients.

Creating a Culture of Success® is the magnate that keeps patients coming back and referring others.

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The best practices are built on a foundation of 80% repeat and referral patients.

Creating a Culture of Success® is the magnate that keeps patients coming back and referring others.

Discover the key systems of a proven Culture of Success that you can implement immediately for higher production and profitability including:

  • The #1 action to take to catapult your culture to the top.
  • 4 questions you must be able to answer with a “Yes.”
  • The secret of the biggest organizational turn-around in history.
  • The one document every practice must have for the best repeat and referral business.
    And much, much more.
Katherine Eitel Belt
Katherine Eitel Belt
Katherine Eitel Belt

Founder and CEO of LionSpeak, Katherine is an international speaker, author, and performance coach, best known for helping professionals develop courageous, unscripted conversations with patients, clients, co-workers, and audiences.  Whether communicating from a treatment room, consult room, boardroom, or stage, audiences love her simple yet powerful formulas for delivering messages with clarity, courage, and inspiration.

For 30 years Katherine has keynoted annual conferences in the U.S., Canada, and the U.K., coached thousands of dental professionals in hundreds of practices, and consulted or presented for companies such as Care Credit, Henry Schein, Patterson Dental, Dentsply Sirona, e-Assist, Seattle Study Club, Cain Watters, Pacific Dental Services, and Philips Oral Healthcare. 

The Leadership Lighthouse: Be the Beacon for Your Team’s Fullest Potential

Closing Keynote Speaker: Katherine Eitel Belt

The workforce and the workplace have changed, and we must adapt our leadership if we want our teams to perform at a high level, communicate maturely, think for themselves, and meet or surpass our goals.  The good news is…  it’s a whole lot easier than you think.  You’ve just got to avoid the old style of leadership and step into a more modern, updated approach. 

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The workforce and the workplace have changed, and we must adapt our leadership if we want our teams to perform at a high level, communicate maturely, think for themselves, and meet or surpass our goals.  The good news is…  it’s a whole lot easier than you think.  You’ve just got to avoid the old style of leadership and step into a more modern, updated approach. 

 Communication and leadership coach, Katherine Eitel Belt, will reveal the new science around coaching, feedback, and leadership and show us how to incorporate it into the way we lead and manage self-actualized teams in today’s world.  She’ll show us how to align our team, inspire their performance, and how incorporating this new approach can create a huge business advantage in the highly competitive employment and business environment we all face today.

Learning Objectives:  Upon completion of this session, participants will understand:

  • how the current science supports the value of coaching. 
  • how coaching differs from supervising, and why it is a superior choice to train and grow the current workforce.
  • various coaching techniques to support your Courageous Conversations with employees.

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