AADOM25 Saturday Sessions

Beyond the Bill: The Power of Electronic Transactions in Modern Dentistry 

 

Presenter: Dan Feimster

Course Description: 

This presentation explores the benefits and best practices for implementing electronic transactions in your dental practice. Learn how to streamline operations, improve patient satisfaction, and increase efficiency by embracing modern transaction types and methods. 

We’ll cover a range of topics, including: 

• Different types of electronic options within RCM processes. 
• Integrating electronic transactions with your Practice Management Software (PMS). 
• Enhancing security and compliance with industry regulations. 
• Developing a comprehensive strategy for successful electronic transaction adoption. 

This presentation will equip you with the knowledge and tools to confidently implement electronic transactions in your practice, leading to a smoother and more profitable patient experience. 

Key Takeaways: 

• Increased efficiency and reduced administrative burden. 
• Benefits of a fully electronic experience versus partial electronic experience 
• Enhanced security and reduced risk of fraud. 
• Increased revenue and improved cash flow. 
• Compliance with industry regulations and best practices. 

 Course Learning Objectives: 

• Learn how electronic transactions impact revenue and reduce costs
• Streamline operations and increase user workflow efficiency
• Enhance security while optimizing dental practice revenue cycle metrics

 

Brought to you by DentalXChange 

Show Me The Data! 

 

Presenter: Crystal Adams

Course Description:  

Data drives decisions, and in today’s competitive landscape, understanding your numbers is essential for growth and success. Show Me the Data is a deep dive into the critical metrics that shape your business, from patient valuations and new patient opportunities to the true cost of doing business. In this course, you’ll learn how to identify, interpret, and act on key data points that can unlock new levels of efficiency and profitability. 

Whether you’re looking to optimize operations, increase revenue, or make smarter strategic decisions, this course will equip you with the tools to transform raw numbers into actionable insights. Stop guessing – start growing with data-driven decision-making. 

Course Learning Objectives: 

• Identify Key Data Points – Understand the critical metrics that impact growth, including patient valuations, new patient opportunities, and business costs. 
• Analyze Business Performance – Evaluate financial and operational data to uncover areas for improvement and strategic investment. 
• Optimize Decision-Making – Use data-driven insights to guide business strategies, improve efficiency, and enhance profitability. 
• Measure and Track Growth – Establish effective tracking methods to monitor progress and ensure sustainable business success. 
• Turn Insights into Action – Develop a structured approach to implementing data-driven changes for continuous improvement. 

 

Brought to you by Alatus Solutions (DentalPost)  

No BS Marketing Class 

 

Presenter: Bo Nielsen 

Course Description: 

 This class will equip you with insights and practical tools to cut through the BS surrounding marketing and customer communication, bringing common sense to digital marketing with real examples and data-driven analysis. It will make you think about your strategies to attract new customers and stay top of mind with existing ones.

We will discuss websites, social media, online reputation, SEO, digital advertising, email, and text marketing to help you prioritize resources and investments effectively. As a result, you will be able to refine your strategy and messaging, set clear communication goals, and manage your website or marketing partners to do what makes the most impact on your practice. 

Course Learning Objectives: 

• Clearly state your company’s value proposition on your website, highlighting what sets you apart from the competition.
• Learn the pros and cons of Search Engine Optimization (SEO) and online advertising. Can you really rank #1 on Google?
• See if it is possible to manage your online reputation. Discover strategies for managing and improving your online reputation.
• Understand the importance of Customer Relationship Management (CRM) and why digital communication is essential for engaging your current customers.
• Find out if your followers actually get to see your social posts and utilize your social media channels more effectively.
• Learn the basic legal considerations in patient communication to ensure compliance and avoid common potholes.

 

Brought to you by AutoRemind   

Crush the Call: Get Your New Patients Showing Up Excited! 

 

Presenter: Susan Leckowicz

 Course Description:  

You will learn the skills to create a great first impression on the phone, control and schedule the patient and increase your new patient call conversion. New patients will be looking forward to their first appointment and will consistently show up and not call other practices. Your team will learn the 4 steps to crushing the call to increase your new patient numbers to have your marketing $$$ pay off. 

Course Learning Objectives: 

• Implement Effective Phone Scripts: Learn how to craft and utilize compelling scripts that engage potential patients from the first hello. 
• Enhance Call Conversion Rates: Discover techniques to guide conversations that convert inquiries into scheduled appointments. 
• Handle Common Objections with Confidence: Gain strategies for addressing and overcoming typical patient concerns and objections over the phone. 
• Utilize Performance Scorecards: Understand how to evaluate and improve your team’s phone performance using customized scorecards. 
• Understand how to track if your team is improving with their new patient phone skills. 
• Learn how to motivate and incentivize your team so they are crushing the call. 

 

Brought to you by Dental Coaches    

Employee Engagement 

 

Presenter: Kay Huff

Course Description:  

News Flash! Employees take a lot of time, are expensive and can be stressful! Employee engagement has been shown, time and time again, to be a positive factor in long-term retention, thus reducing the need to recruit and hire. The question is: Is working in your practice rewarding, fun, and fulfilling, in other words, “engaging” for everyone, including you? How much conscious effort goes into employee engagement that supports those things? 

Course Learning Objectives: 

• Identify 10 ingredients for a successful dental team. 
• Addressing tough conversations. 
• Determine traits of a great leader by strengthening the relationship with recognition and engagement. 

 

Brought to you by Benco Dental

Fundamental Case Presentation and Case Acceptance 

 

Presenter: Matt Brown 

 Course Description:  

The purpose of this presentation is to help dental practices improve case acceptance by overcoming patient fear and anxiety. It outlines the importance of effective communication, building value in the dentist and practice, and clearly explaining treatment plans and payment options. The presentation provides strategies for handling objections and securing case acceptance. 

Course Learning Objectives: 

• Understanding and addressing patient fear and anxiety. 
• Effective patient communication techniques. 
• Building value in the dentist and practice. 
• Navigating effective treatment presentation and payment options. 

 

Brought to you by Energize Group 

The Future of Dental Payments, Receivables and Collections Technology, Trends and Compliance 

 

Presenter: Amy Crawford 

Course Description:  

As the dental industry continues to evolve, so do the complexities of managing payments, receivables, and collections. The Future of Dental Payments, Receivables, and Collections will provide office managers with an in-depth look at the latest trends, technologies, and compliance considerations affecting payment processing. 

This session will cover best practices for streamlining patient payments, reducing outstanding receivables, and maintaining compliance with evolving regulations. Learn how automation and system integrations can improve efficiency, reduce administrative workload, and ensure accurate financial reporting. 

With a focus on practical strategies, this session will equip office managers with the knowledge to optimize payment workflows, enhance the patient experience, and maintain compliance – helping your practice operate more smoothly and effectively. 

Course Learning Objectives:

• Stay Ahead of Payment Trends – Understand how evolving payment technologies and patient expectations are shaping the future of dental transactions. 
• Streamline Payment & Collections Processes – Learn practical strategies to reduce administrative burdens, speed up patient payments, and minimize outstanding balances. 
• Ensure Compliance & Risk Management – Gain clarity on legal and industry regulations surrounding payment processing, surcharging, and financial policies. 
• Maximize Efficiency with Automation – Discover how integrated payment solutions can reduce manual tasks, improve accuracy, and free up your team’s time. 
• Improve Patient Payment Experience – Explore ways to offer flexible and convenient payment options to minimize late or missed payments while maintaining strong patient relationships. 
• Reduce Staff Workload & Increase Cash Flow – Implement best practices that help your office collect payments faster and with less effort. 

 

Brought to you by LQpay 

3 Hidden Production Centers – Boost Your Team’s Performance Now! 

 

Presenter: Steven J. Anderson 

Course Description:  

Discover… 

3 of the most overlooked procedures in dentistry that: 

• Almost every patient wants,
• Every office should be offering, with
• Unlimited opportunity for practice growth.

Show your team how to shine the light on better health and higher case acceptance resulting in healthier, happier patients and a more productive practice. 

Course Learning Objectives: 

• Hidden profit center! The most underutilized, profitable procedure in dentistry. Boost your production now with these proven system for treatment acceptance. 
• Wrong question! How to add thousands to your production by changing one simple question around one simple procedure every needs and not enough are getting. 
• Everybody has it! Everybody needs it! How to give patients a higher level, better quality, faster, more convenient option for treating the most wide-spread disease in the world! 

 

Brought to you by Ultradent Products, Inc.

AI, Cloud & Interoperability: Next generation of Clinical efficiency – Faster, Smarter, Connected 

 

Presenter: Bill Pellicano 

Course Description: 

Are you a high-performing dental office manager looking to modernize your clinical systems, eliminate inefficiencies, and implement AI-powered solutions to enhance your practice? 

The way dental practices operate is changing fast – but are your systems keeping up? In this engaging, high-impact session, we’ll take a deep dive into the challenges that slow practices down and the roadblocks that limit efficiency. Then, we’ll cut through the complexity and break down game-changing technologies in a simple, practical way – showing you exactly what’s now possible and how it can transform your workflow. 

Finally, you’ll walk away with a clear, actionable roadmap for integrating AI, cloud technology, and interoperability into your practice. Discover how to work faster, smarter, and more connected than ever – delivering twice the care in half the time. Don’t get left behind – join us and take your practice to the next level! 

Course Learning Objectives: 

This fast-paced, high-impact session will provide actionable insights into: 

• Evaluating your clinical toolset – Identify legacy workflows in scheduling, charting, imaging, perio, notes and collaboration. Discover how advanced user interface design and AI cloud technology can modernize and automate manual tasks in real time, enhancing accuracy and efficiency. 
• Secure Internal and External Collaborations – A securely connected practice changes everything. Imagine sharing case goals, photos, X-ray images, CBCT scans, and digital impressions securely and efficiently, with specialists, labs, colleagues and patients, regardless of your practice management and imaging software. 
• Open for Success: Why Open Interoperability Wins over closed Isolation – For decades, closed, siloed software have restricted dental practices, making it hard to adopt best-of-breed solutions. 
• Implementing AI without disruption – Discover the next generation of intuitive learning and non-disruptive installations requiring no migrations or system cutovers. 
• Enhancing patient care and team efficiency – Experience the benefits of state-of-the-art AI-powered automation for clinical documentation in real-time, perio charting and collaboration to increase productivity, improve the patient experience and outcomes. 

 

Brought to you by Friction Free Dental

Attracting Quality Patients: A Comprehensive Strategy and Tactical Campaign for Success 

 

Presenter: Parham Nabatian 

Course Description:  

Attracting quality patients is essential for growing a successful practice. This course will walk you through a comprehensive strategy to not only attract but also retain the right patients for your practice. Whether you’re just starting out or looking to refine your approach, you’ll learn simple, effective ways to optimize your team’s efforts, leverage services like search engine optimization (SEO), digital advertising, and Google Maps optimization, and ensure your website is making the impact it needs to by effectively showcasing your expertise, building trust, and engaging potential patients. 

Course Learning Objectives: 

• Learn simple and effective strategies for attracting quality patients as a team. 
• Optimize your online presence through key services like SEO, digital advertising, and Google Maps optimization to stand out in a crowded market. 
• Make sure your website clearly highlights your practice’s unique value and converts visitors into loyal patients. 
• Build marketing campaigns that create trust, inspire confidence, and resonate with potential patients. 
• Understand how your work improves lives and builds long-term patient relationships. 

 

Brought to you by The DocSites

Get Compliant: OSHA, Infection Control, HIPAA and Cybersecurity: Prevent Costly Downtime, Data Loss 

 

Presenter: Steve White 

Course Description:  

What do OSHA, Infection Control, HIPAA and Cybersecurity have in common? They can slow productivity, lead to fines, wreak havoc on your reputation and even take down your business. 

It’s a scary world out there. OSHA and HIPAA violations are on the rise and practices are being victimized by cyber criminals every day. Most office managers can’t keep up with growing regulations and many IT providers can’t handle cyber threats.  

Course Learning Objectives:  

Learn how to: 

• Prepare your practice for cyber warfare 
• Get compliant (and stay compliant) without costly office downtime 
• Track your OSHA and HIPAA requirements and update your OSHA manual 
• Follow the latest HIPAA Security Rules and protect patient data 

Join me to discuss compliance—from the latest cybersecurity rules and how to prevent costly downtime and financial penalties—to making OSHA and HIPAA training fast, painless and even fun! 

 

Brought to you by DDS Rescue

Can I Say That at Work?

Humor can be a powerful tool in dental offices, where managing stress, maintaining morale, and connecting with patients and colleagues are part of daily life. In this laughter-filled and actionable session, you’ll learn how to use humor strategically to foster a positive workplace culture, reduce stress, and improve interactions—while avoiding humor that might unintentionally offend or disrupt.

Learning Objectives:

• Cope with Stress and Change through Humor: Find out how humor can help you and your team navigate the challenges of a fast-paced dental practice, from tight schedules to patient anxiety.
• Good Humor vs. Bad Humor: Learn to identify and avoid humor that could create misunderstandings or complaints, while fostering humor that uplifts and unites your team.
• Enhance Communication with Comic Vision: Explore how to use humor as a communication tool to build trust, improve patient experiences, and strengthen workplace relationships.
• Defuse Tense Situations with Humor: Gain techniques for staying calm under pressure and turning stressful moments into opportunities for connection and collaboration.
• Stay Present to Enhance Safety and Connection: See how being fully present improves communication, reduces errors, and creates a safer, more connected work environment.

This program is ideal for dental office managers, hygienists, assistants, and front-desk staff—anyone looking to boost morale, improve patient experiences, and create a thriving workplace. You’ll leave laughing, learning, and ready to implement strategies that make your practice even better!

 

Attendee skill level: All

2 CE

Advanced Insurance Strategies for Practice Leaders   

 

Keeping up with the dental benefits industry can be challenging. This course will prepare your dental business to best adapt to changes in coverage and patient behaviors. It’s possible that your office will be dealing with and regulated by medical and dental carriers. To properly strategize for changes, you must be aware of the possibilities. We’ll discuss how to tackle this task.  

Topics will include plan designs, legislation and how to minimize administrative burden. You’ll also receive an introduction to value-based reimbursement and how it could change our industry. Plan now to strengthen your practice’s position in the changing healthcare landscape. 

Learning Objectives: 

• Evaluate the potential impact of medical and dental carrier integration on your practice and prepare for possible regulatory changes. 

• Analyze emerging trends in dental benefits and develop strategies to adapt your practice to changes in coverage and patient behaviors. 

• Identify methods to minimize administrative burden. 

 

Attendee skill level: Advanced

2 CE

How to Minimize Micromanaging! 

  

The line between effective managing and micromanaging is often blurred, and it’s easy to cross it, unaware you’re on a downhill slide to becoming a micromanager.   

No one likes working for a boss who excessively scrutinizes work and constantly hovers. If you have a micromanager boss or are one, there is hope.  Whether you are working for a micromanager or are a micromanager this course is for you!  In this course Judy Kay will share what it takes to minimize micromanaging behaviors. 

Learning Objectives:  

• Understanding the 3 reasons why we micromanage 

• Discovering the BE principles to build trust 

• Obtaining a letting go process to end micromanaging    

 

Attendee skill level: All

2 CE

From Dialogue to Dynamism: Igniting Team Cohesion, Clarity and Collective Success

 

We’ve all felt the frustration of misunderstood, believed-to-be-clear communications that lead to confusion, inefficiency, or worse.

 Explore how to effectively communicate and foster an environment conducive to achieving shared goals.  Learn how to adjust the conversation to align expectations and actions, ensuring predictable and satisfactory outcomes.  Recognize the profound impact of mindset and active listening on interpersonal relationships.  Discover distinguishing between hard facts and personal narratives, enhancing clarity and connection in every interaction.  Explore the anatomy of extraordinary teams and the critical role of psychological safety in fostering collective success.  

Going beyond theory, this course equips participants with practical tools and frameworks to address emotionally charged conversations and harness the power of cohesive teamwork. By understanding Maslow’s Hierarchy of Needs and recognizing the influence of our inner dialogue and habits, participants will gain a newfound ability to steer their future toward innovation, cohesion, and unparalleled achievement. 

YOU WILL LEARN: 

• Analyze the benefits of working as a cohesive group vs. individual efforts, understanding the collective responsibility for team success 

• Pinpoint barriers to collaboration using the TEAM™ framework to identify how perceptions influence communication and outcomes. 

• Explore a repeatable active listening/responding methodology that yields consistent, desirable results. 

• Develop an understanding of Team Psychological Safety and its role in driving innovation and success. 

• Gain cutting-edge tools and techniques that can immediately influence personal and professional success.  

 

Attendee skill level: Beginner-Intermediate

2 CE

The B.E.S.T. Method to Hire and Retain the Right Team!  

In today’s challenging job market, hiring and retaining the right team members to support your culture is more important than ever. How do you know if you have found the B.E.S.T. Candidate?  

The hiring process can be very time-consuming, so make your time spent worthwhile by adding new and unique techniques to your interviews. In this interactive workshop, you’ll learn powerful tools adapted from an experienced hostage negotiator and investigator, to determine if a candidate is the B.E.S.T. fit for your team. It’s not just what they say, it is how they say it!  

In this workshop, you will learn how to:  

• Attract better candidates by mastering five important phases in the hiring process  

• Read between the lines and hear what candidates are actually saying  

• Gain the power of skills assessments and how to conduct them for each position in your office  

• Retain your amazing team by utilizing tools you have at your fingertips!  

 

Attendee skill level: Beginner-Intermediate

2 CE

The Accelerator Systems:  Key Systems in Your Practice to Focus on for Accelerated Growth 

 

Feeling like your practice has plateaued?  Are you feeling stuck and need a way to accelerate your practice and your team to a new level of performance and results?  This presentation will explore systems, skills and team dynamics that separate high performing practices from the rest.  Join Jameson’s owner, Carrie Webber, as she introduces you to the Greatest Hits of Jameson concepts and systems over the past 35 years of coaching practices worldwide. 

Areas that will be discussed include: 

• Jameson’s Critical Factors of the Business of Dentistry 

• Practice Systems Development 

• Team training 

• The Patient Experience 

• Business Systems 

 

Attendee skill level: Beginner-Intermediate

2 CE

Prevent Missed Appointments & The Blueprint to an Indestructible Recall System

 

When your dental chair is empty, you are temporarily unemployed. There are ways to stop this from happening.  We take the time to review the “whys” it happens and the “hows” to fix it.

Course Objective

• Better define your active patient base
• Find the gaps that exist in your scheduling techniques
• Find the gaps that exist in your confirmation techniques
• Create strategies so that cancelations don’t affect productivity
• Find the language that supports this process

 

Attendee skill level: Beginner

2 CE

Tweaking Your Coding for Fewer Denials
 

This session focuses on practical documentation and coding best practices to reduce claim denials and improve reimbursements. Designed for beginners and advanced coders, the course will address key pain points, including the dos and don’ts of accurate documentation. Attendees will learn to avoid common errors, strengthen their coding processes, and comply with current standards. Expect actionable pro tips that can be applied immediately to help streamline workflows and achieve better outcomes. 

Learning Objectives: 

After this session, you will: 

1. Understand the most common documentation and coding mistakes that lead to denials. 
2. Learn what good documentation really looks like and how to achieve it. 
3. Know how to select the right codes for procedures to keep claims clean. 
4. Recognize patterns that cause denials and how to prevent them. 
5. Leave with practical tips you can start using right away to improve your processes. 

 

Attendee skill level: Beginner-Intermediate

2 CE

Simple Steps to Help You Become an Author – for AADOM Distinction Holders only

 

Are you looking to become more comfortable as a writer? Are you interested in how writing can move your career forward? No matter your comfort level or expertise in writing, Kevin Henry has a proven method that can help you become a better and more confident writer. 

With nearly 25 years of experience as managing editor for Dental Economics, group editorial director for Dental Products Report, and editor-in-chief for DrBicuspid.com, Kevin knows what it takes to have an article accepted by publications and read en masse. 

By publishing his own book and helping others in previous workshops get their books published as well, Kevin also understands how to make your hopes and dreams of having your own book come to life. 

Let’s talk about writing for today’s audience, the opportunities available, and why writing should be something that everyone is doing to boost his or her business. 

Learning Objectives:  

• Formulate a plan for your best article 
• Find your voice as an industry leader 

 

Attendee skill level: Distinction

2 CE

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From Numbers to Growth: Mastering Profit and Loss for Your Practice – for AADOM Distinction Holders only

 

This course is ideal for dental managers who have a basic understanding of practice operations but want to take their financial knowledge to the next level.

Course Objectives:

1. Mastering Profit and Loss Analysis
   • Learn to read and analyze your Profit and Loss statement
   • Compare expenses to industry benchmarks to identify areas for improvement
   • Discovery strategies to reduce expenses and boost profitability
2. Strategic Financial Planning
   • Calculate your break-even point to set performance baselines.
   • Create budgets for key expenditures
   • Analyze Production, Income and Adjustment reports to set production and collection targets
3. Goal-Oriented Systems for Growth
   • Set clear production, scheduling and case acceptance targets aligned with financial goals.
   • Develop actionable strategies to track progress.

Key Takeaway:

Gain the tools and strategies to confidently manage your financial performance, optimize profitability and drive sustainable growth for your practice.

 

Attendee skill level: Distinction

2 CE

 

Social Media Success: Less Time, More Impact! 

How do very busy practices strategize their social outreach? Rita brings you the lessons learned from hundreds of offices and what they plan to do next! Join us for a session full of practical, time-saving tips, strategies, and insight to help you manage (or delegate) social media like a pro—without the stress. 

• Creating a Content Planner to Save Time and Stay Organized: Learn how to set up and manage a content planner that simplifies your social media efforts and keeps your practice’s presence consistent and effective. 

• Optimizing Social Media for Case Acceptance: Learn how to attract patients who are likely to say yes to treatment, boosting both case acceptance and patient loyalty. 

• Implementing Time-Saving Systems for Better Results: Discover simple, powerful ways to streamline social media efforts so they work more effectively without taking up more of your time. 

  

Attendee skill level: Intermediate

2 CE

Forum Live! For Specialty Offices

 

Back by popular demand! The Specialty Forum brings together managers who struggle with issues specific to specialty offices.  Meet up in person with other conference attendees to discuss the hottest topics faced by your AADOM colleagues. You’re not alone! 

Topics Include: 

• Generating New Patients 

• Associate Management 

• Hiring and Retention Tips 

• Marketing for specialty offices 

• Multi-location considerations     

• Practice success metrics 

• Insurance and coding situations 

• Outsourcing pros and cons 

 

Attendee skill level: All

2 CE

Creating an Environment of High Love and High Accountability Across Multiple Locations – for Managers of Multi-Location Practices 

Are you a practice manager striving to replicate the thriving culture of one location across all your practices? Do you wish your team was more engaged, more accountable, and more aligned with your vision?

In this high-impact workshop designed specifically for practice managers, you’ll discover what it takes to lead with high love and high accountability. We’ll break down how to build a culture where your team not only hits KPIs but is genuinely excited about achieving them.

You’ll learn how to connect with your team in meaningful ways, set clear expectations, and measure both performance and alignment to your practice’s goals. Plus, we’ll show you how to coach your team members up, in, or out—whether it’s promoting them into new roles, helping them thrive where they are, or making those tough but necessary decisions.

This isn’t just about theory. You’ll walk away with practical leadership tools you can apply immediately to transform your practice’s culture, boost productivity, and create a workplace where people love to show up.

If you’re ready to elevate your leadership and create lasting change, this workshop is for you!

 

Attendee skill level: All

2 CE