AADOM25 Saturday Sessions
Wrap up your AADOM25 experience with a power-packed final day of education!
Saturday Morning DPLN Town Hall
DPLN Town Hall
Join Jenn Singleton and the DPLN Advisory Board to learn more about starting a local DPLN group in your area. No registration needed.
Beyond the Chair:
The Office Manager & Doc Leadership Track
Beyond the Chair: The Office Manager & Doc Leadership Track
A New Learning Experience for High-Level Dental Leaders
For the first time ever at AADOM’s 20th Anniversary Conference, we’re offering a dedicated track designed for office managers and their doctors to learn together! This exclusive Saturday experience is built for advanced office managers, dentists, regional managers, and dental CEOs who want to level up their practice as a leadership team.
Why Attend?
- Two powerhouse courses designed to enhance collaboration between office managers and doctors
- Strategic learning on the business and operational side of dentistry—perfect for those leading multi-provider practices
- Elevate your leadership together by gaining insights that will impact patient care, profitability, and efficiency
- A launching point for something bigger—this track is just the beginning of what’s to come
Who Should Join?
- Office Managers bringing their doctors to the AADOM Conference
- Dentists who want to lead their practice like a CEO
- Regional Managers overseeing multiple practices
- Advanced Office Managers looking for next-level strategy and growth
Doctors must be registered for AADOM25 to attend this track!
OM & Doctor Leadership Track Saturday Agenda
- 8:00 am – 9:00 am: Breakfast and Networking – Kilimanjaro Ballroom
- 10:00 am – 11:15 am: Laura Nelson – Dentists, Your Office Manager is Set Up to Fail
- 12:15 pm – 1:15 pm: Lunch, Networking and Study Club Recognition Awards – Kilimanjaro Ballroom
- 1:30 pm – 3:30 pm: Steven J. Anderson – Reaching the Top: The Doctor – O.M. Leadership Team
New Learning Experience for High-Level Dental Leaders
For the first time ever at AADOM’s 20th Anniversary Conference, we’re offering a dedicated track designed for office managers and their doctors to learn together! This exclusive Saturday experience featuring Laura Nelson and Steve Anderson is built for advanced office managers, dentists, regional managers, and dental CEOs who want to level up their practice as a leadership team.
Saturday Morning Education Powered by Industry Leaders
Dan Feimster is the VP Product Management at DentalXChange with nearly 20 years of experience delivering valuable solutions for healthcare organizations while at Cerner, eSolutions (now Waystar), and C2FO. Dan brings extensive background in strategic planning, commercializing innovation, product management and operations. He enjoys helping teams incubate ideas, building and scaling processes, and engaging with clients to identify and solve challenges.
Dan holds an MBA from the University of North Carolina (Kenan-Flagler) and an engineering degree from Kansas State University. Dan enjoys his kids’ sports activities as well as family time on the lake or hikes into the mountains.
Beyond the Bill: The Power of Electronic Transactions in Modern Dentistry
Speaker: Dan Feimster
This presentation explores the benefits and best practices for implementing electronic transactions in your dental practice. Learn how to streamline operations, improve patient satisfaction, and increase efficiency by embracing modern transaction types and methods.
Beyond the Bill: The Power of Electronic Transactions in Modern Dentistry
Presenter: Dan Feimster
Course Description:
This presentation explores the benefits and best practices for implementing electronic transactions in your dental practice. Learn how to streamline operations, improve patient satisfaction, and increase efficiency by embracing modern transaction types and methods.
We’ll cover a range of topics, including:
- Different types of electronic options within RCM processes.
- Integrating electronic transactions with your Practice Management Software (PMS).
- Enhancing security and compliance with industry regulations.
- Developing a comprehensive strategy for successful electronic transaction adoption.
This presentation will equip you with the knowledge and tools to confidently implement electronic transactions in your practice, leading to a smoother and more profitable patient experience.
Key Takeaways:
- Increased efficiency and reduced administrative burden.
- Benefits of a fully electronic experience versus partial electronic experience
- Enhanced security and reduced risk of fraud.
- Increased revenue and improved cash flow.
- Compliance with industry regulations and best practices.
Course Learning Objectives:
- Learn how electronic transactions impact revenue and reduce costs
- Streamline operations and increase user workflow efficiency
- Enhance security while optimizing dental practice revenue cycle metrics
Brought to you by DentalXChange
With 20 years of clinical experience and a strong background in business development, I have gained an in-depth understanding of the dental industry. My journey began in patient care, but my passion for growth and innovation led me to a role with a major dental distributor, where I learned the intricacies of business management and industry dynamics.
For the past three years, I have served as the Director of illumitrac Software, leading a dedicated team to transform the insurance-driven dental industry. My mission is to empower dental professionals with data-driven solutions that drive efficiency, profitability, and long-term success.
With a unique blend of clinical expertise and business acumen, I am committed to helping dental practices navigate the complexities of the industry, leverage new opportunities, and achieve sustainable growth.
Show Me The Data!
Speaker: Crystal Adams
Data drives decisions, and in today’s competitive landscape, understanding your numbers is essential for growth and success. Show Me the Data is a deep dive into the critical metrics that shape your business, from patient valuations and new patient opportunities to the true cost of doing business. In this course, you’ll learn how to identify, interpret, and act on key data points that can unlock new levels of efficiency and profitability.
Whether you’re looking to optimize operations, increase revenue, or make smarter strategic decisions, this course will equip you with the tools to transform raw numbers into actionable insights. Stop guessing – start growing with data-driven decision-making.
Show Me The Data!
Presenter: Crystal Adams
Course Description:
Data drives decisions, and in today’s competitive landscape, understanding your numbers is essential for growth and success. Show Me the Data is a deep dive into the critical metrics that shape your business, from patient valuations and new patient opportunities to the true cost of doing business. In this course, you’ll learn how to identify, interpret, and act on key data points that can unlock new levels of efficiency and profitability.
Whether you’re looking to optimize operations, increase revenue, or make smarter strategic decisions, this course will equip you with the tools to transform raw numbers into actionable insights. Stop guessing – start growing with data-driven decision-making.
Course Learning Objectives:
- Identify Key Data Points – Understand the critical metrics that impact growth, including patient valuations, new patient opportunities, and business costs.
- Analyze Business Performance – Evaluate financial and operational data to uncover areas for improvement and strategic investment.
- Optimize Decision-Making – Use data-driven insights to guide business strategies, improve efficiency, and enhance profitability.
- Measure and Track Growth – Establish effective tracking methods to monitor progress and ensure sustainable business success.
- Turn Insights into Action – Develop a structured approach to implementing data-driven changes for continuous improvement.
Brought to you by Alatus Solutions (DentalPost)
Bo Nielsen has spent over 25 years working with thousands of dental and healthcare practices through his company, AutoRemind. Bo uses his deep knowledge of healthcare technology to help his customers set strategies and execute digital marketing and communication programs. With a degree in computer science and a background in software development, Bo brings a strong technical understanding of digital media. Before entering the healthcare industry, he played a key role in moving the globally renowned toy brand LEGO into the digital space.
No BS Marketing Class
Speaker: Bo Nielsen
This class will equip you with insights and practical tools to cut through the BS surrounding marketing and customer communication, bringing common sense to digital marketing with real examples and data-driven analysis. It will make you think about your strategies to attract new customers and stay top of mind with existing ones. We will discuss websites, social media, online reputation, SEO, digital advertising, email, and text marketing to help you prioritize resources and investments effectively. As a result, you will be able to refine your strategy and messaging, set clear communication goals, and manage your website or marketing partners to do what makes the most impact on your practice.
No BS Marketing Class
Presenter: Bo Nielsen
Course Description:
This class will equip you with insights and practical tools to cut through the BS surrounding marketing and customer communication, bringing common sense to digital marketing with real examples and data-driven analysis. It will make you think about your strategies to attract new customers and stay top of mind with existing ones.
We will discuss websites, social media, online reputation, SEO, digital advertising, email, and text marketing to help you prioritize resources and investments effectively. As a result, you will be able to refine your strategy and messaging, set clear communication goals, and manage your website or marketing partners to do what makes the most impact on your practice.
Course Learning Objectives:
- Clearly state your company’s value proposition on your website, highlighting what sets you apart from the competition.
- Learn the pros and cons of Search Engine Optimization (SEO) and online advertising. Can you really rank #1 on Google?
- See if it is possible to manage your online reputation. Discover strategies for managing and improving your online reputation.
- Understand the importance of Customer Relationship Management (CRM) and why digital communication is essential for engaging your current customers.
- Find out if your followers actually get to see your social posts and utilize your social media channels more effectively.
- Learn the basic legal considerations in patient communication to ensure compliance and avoid common potholes.
Brought to you by AutoRemind
Susan began her career in dentistry as a dental assistant in her father’s practice in CT and worked over 20 years as a dental hygienist before becoming a dental coach for the past 16 years. As the founder of Dental Coaches, Susan and her team of experts work with dentists across the country to grow their practices. She believes strongly in training team members as patient advocates while helping patients reach a collaborative agreement in getting healthy. She works with teams on communicating the value and benefits that dentistry can provide, helping the patient to fit the care into their budget, and converting marketing efforts for patients who want great dental care.
Crush the Call: Get Your New Patients Showing Up Excited!
Speaker: Susan Leckowicz
You will learn the skills to create a great first impression on the phone, control and schedule the patient and increase your new patient call conversion. New patients will be looking forward to their first appointment and will consistently show up and not call other practices. Your team will learn the 4 steps to crushing the call to increase your new patient numbers to have your marketing $$$ pay off.
Crush the Call: Get Your New Patients Showing Up Excited!
Presenter: Susan Leckowicz
Course Description:
You will learn the skills to create a great first impression on the phone, control and schedule the patient and increase your new patient call conversion. New patients will be looking forward to their first appointment and will consistently show up and not call other practices. Your team will learn the 4 steps to crushing the call to increase your new patient numbers to have your marketing $$$ pay off.
Course Learning Objectives:
- Implement Effective Phone Scripts: Learn how to craft and utilize compelling scripts that engage potential patients from the first hello.
- Enhance Call Conversion Rates: Discover techniques to guide conversations that convert inquiries into scheduled appointments.
- Handle Common Objections with Confidence: Gain strategies for addressing and overcoming typical patient concerns and objections over the phone.
- Utilize Performance Scorecards: Understand how to evaluate and improve your team’s phone performance using customized scorecards.
- Understand how to track if your team is improving with their new patient phone skills.
- Learn how to motivate and incentivize your team so they are crushing the call.
Brought to you by Dental Coaches
It was over 43 years ago that Kay began helping teams as a Dental Practice Coach, and she has proudly been the driving force for hundreds of practices to reach and exceed their professional goals. As Benco’s Practice Solutions Ambassador, Kay is passionate about her work and carries a strong background in dental business systems, team motivation, leadership, and practice profitability. Whether she’s delivering engaging talks on the lecture circuit or working directly with dynamic dental teams in practices nationwide, Kay puts decades of hard-earned experience to work for her valued clients. She started out as an ambitious assistant and quickly worked her way to front office roles like treatment coordinator and office manager. Her natural leadership skills and proven talent for building and motivating teams, continually improving business systems, and enhancing practice profitability led her transition to full-time practice coaching. Since then, Kay has been a driving force in helping hundreds of practices exceed their goals, as well as an inspiring presenter who brings audiences warmth, laughter and most importantly, tips, tricks and practical advice they can immediately put to work and get tangible results. Kay was the winner of speaking on spotlight for the speaking consulting network in 2016. Also featured as one of the top 240 leaders in CE with Dentistry Today for 2021.
Employee Engagement
Speaker: Kay Huff
News Flash! Employees take a lot of time, are expensive and can be stressful! Employee engagement has been shown, time and time again, to be a positive factor in long-term retention, thus reducing the need to recruit and hire. The question is: Is working in your practice rewarding, fun, and fulfilling, in other words, “engaging” for everyone, including you? How much conscious effort goes into employee engagement that supports those things?
Employee Engagement
Presenter: Kay Huff
Course Description:
News Flash! Employees take a lot of time, are expensive and can be stressful! Employee engagement has been shown, time and time again, to be a positive factor in long-term retention, thus reducing the need to recruit and hire. The question is: Is working in your practice rewarding, fun, and fulfilling, in other words, “engaging” for everyone, including you? How much conscious effort goes into employee engagement that supports those things?
Course Learning Objectives:
- Identify 10 ingredients for a successful dental team.
- Addressing tough conversations.
- Determine traits of a great leader by strengthening the relationship with recognition and engagement.
Brought to you by Benco Dental
Matt Brown, co-founder of Energize Group, is dedicated to helping dental practices achieve success. His extensive industry knowledge and strong leadership abilities have enabled him to transform numerous dental offices into prosperous businesses. Matt’s diverse background, which includes martial arts, military service, and business ventures, showcases his resilience and visionary leadership qualities.
Fundamental Case Presentation and Case Acceptance
Speaker: Matt Brown
The purpose of this presentation is to help dental practices improve case acceptance by overcoming patient fear and anxiety. It outlines the importance of effective communication, building value in the dentist and practice, and clearly explaining treatment plans and payment options. The presentation provides strategies for handling objections and securing case acceptance.
Fundamental Case Presentation and Case Acceptance
Presenter: Matt Brown
Course Description:
The purpose of this presentation is to help dental practices improve case acceptance by overcoming patient fear and anxiety. It outlines the importance of effective communication, building value in the dentist and practice, and clearly explaining treatment plans and payment options. The presentation provides strategies for handling objections and securing case acceptance.
Course Learning Objectives:
- Understanding and addressing patient fear and anxiety.
- Effective patient communication techniques.
- Building value in the dentist and practice.
- Navigating effective treatment presentation and payment options.
Brought to you by Energize Group
As a founding member of LQpay’s leadership team and its Chief Operating Officer/Chief Revenue Officer, Amy is instrumental in driving strategic growth, partnerships, sales, marketing, fulfillment, and product development. She brings deep expertise in healthcare technology, fintech, and payments, backed by extensive executive leadership experience. Throughout her career, Amy has contributed to both established and emerging companies, helping to shape innovation and growth. Prior to LQpay, she served as Executive Vice President at veEDIS Clinical Systems, a leader in advanced EHR solutions for hospital emergency departments, and CareTRAK™, a real-time, intelligent clinical decision support platform. An alumna of Florida State University, Amy remains actively involved in professional and industry boards while maintaining community engagement. Outside of her professional life, Amy embraces a health-conscious lifestyle, influenced by her background as a former athlete. She enjoys staying active, reading, traveling, and appreciating music and sports, while cherishing time with family and friends. Her passion for athletics continues, and when she’s not in the office, you’ll often find her on the soccer field chasing goals in a women’s soccer league.
The Future of Dental Payments, Receivables and Collections Technology, Trends and Compliance
Speaker: Amy Crawford
As the dental industry continues to evolve, so do the complexities of managing payments, receivables, and collections. The Future of Dental Payments, Receivables, and Collections will provide office managers with an in-depth look at the latest trends, technologies, and compliance considerations affecting payment processing.
This session will cover best practices for streamlining patient payments, reducing outstanding receivables, and maintaining compliance with evolving regulations. Learn how automation and system integrations can improve efficiency, reduce administrative workload, and ensure accurate financial reporting.
The Future of Dental Payments, Receivables and Collections Technology, Trends and Compliance
Presenter: Amy Crawford
Course Description:
As the dental industry continues to evolve, so do the complexities of managing payments, receivables, and collections. The Future of Dental Payments, Receivables, and Collections will provide office managers with an in-depth look at the latest trends, technologies, and compliance considerations affecting payment processing.
This session will cover best practices for streamlining patient payments, reducing outstanding receivables, and maintaining compliance with evolving regulations. Learn how automation and system integrations can improve efficiency, reduce administrative workload, and ensure accurate financial reporting.
With a focus on practical strategies, this session will equip office managers with the knowledge to optimize payment workflows, enhance the patient experience, and maintain compliance – helping your practice operate more smoothly and effectively.
Course Learning Objectives:
- Stay Ahead of Payment Trends – Understand how evolving payment technologies and patient expectations are shaping the future of dental transactions.
- Streamline Payment & Collections Processes – Learn practical strategies to reduce administrative burdens, speed up patient payments, and minimize outstanding balances.
- Ensure Compliance & Risk Management – Gain clarity on legal and industry regulations surrounding payment processing, surcharging, and financial policies.
- Maximize Efficiency with Automation – Discover how integrated payment solutions can reduce manual tasks, improve accuracy, and free up your team’s time.
- Improve Patient Payment Experience – Explore ways to offer flexible and convenient payment options to minimize late or missed payments while maintaining strong patient relationships.
- Reduce Staff Workload & Increase Cash Flow – Implement best practices that help your office collect payments faster and with less effort.
Brought to you by LQpay
Steve is dentistry’s “Yes” Man, helping dental teams achieve the highest level of patient service and case acceptance success. He is the founder of the Total Patient Service Institute, Crown Council and Smiles for Life Foundation that has raised over $50 million dollars for children’s and dental-related charitable projects. He has been named Dental Businessman of the Year by Excellence in Dentistry. He and his coaching teams have guided thousands of practices through proven strategies for becoming more insurance independent, increasing case acceptance, and becoming THE leading patient service healthcare provider in their community.
3 Hidden Production Centers - Boost Your Team's Performance Now!
Speaker: Steven J. Anderson
Discover…
3 of the most overlooked procedures in dentistry that:
- Almost every patient wants,
- Every office should be offering, with
- Unlimited opportunity for practice growth.
Show your team how to shine the light on better health and higher case acceptance resulting in healthier, happier patients and a more productive practice.
3 Hidden Production Centers – Boost Your Team’s Performance Now!
Presenter: Steven J. Anderson
Course Description:
Discover…
3 of the most overlooked procedures in dentistry that:
- Almost every patient wants,
- Every office should be offering, with
- Unlimited opportunity for practice growth.
Show your team how to shine the light on better health and higher case acceptance resulting in healthier, happier patients and a more productive practice.
Course Learning Objectives:
- Hidden profit center! The most underutilized, profitable procedure in dentistry. Boost your production now with these proven system for treatment acceptance.
- Wrong question! How to add thousands to your production by changing one simple question around one simple procedure every needs and not enough are getting.
- Everybody has it! Everybody needs it! How to give patients a higher level, better quality, faster, more convenient option for treating the most wide-spread disease in the world!
Brought to you by Ultradent Products, Inc.
Bill Pellicano, Vice President of Business Development, Friction Free Dental (FFD)is leading a revolution in dentistry—where AI-cloud innovation, interoperability, and next-generation software are fundamentally transforming the industry.
Bill is a recognized leader in dental business strategy and clinical efficiency, with over two decades at Patterson Dental, where he built and led teams to optimize nearly 1,000 practices. A trusted expert in scalable growth, he has helped private practices and DSOs implement high-impact solutions that maximize productivity, streamline workflows, and elevate patient care.
A sought-after speaker at industry events nationwide, Bill is shaping the future of dentistry through AI, secure cloud technology, and seamless interoperability. His mission: to revolutionize clinical dentistry, empower teams with cutting-edge technology, and lead the industry into a new era.
Join Bill for this high-impact session and discover how AI can take your practice to the next level.
AI, Cloud & Interoperability: Next Generation of Clinical Efficiency - Faster, Smarter, Connected
Speaker: Bill Pellicano
Are you a high-performing dental office manager looking to modernize your clinical systems, eliminate inefficiencies, and implement AI-powered solutions to enhance your practice?
The way dental practices operate is changing fast – but are your systems keeping up? In this engaging, high-impact session, we’ll take a deep dive into the challenges that slow practices down and the roadblocks that limit efficiency. Then, we’ll cut through the complexity and break down game-changing technologies in a simple, practical way – showing you exactly what’s now possible and how it can transform your workflow.
AI, Cloud & Interoperability: Next generation of Clinical efficiency – Faster, Smarter, Connected
Presenter: Bill Pellicano
Course Description:
Are you a high-performing dental office manager looking to modernize your clinical systems, eliminate inefficiencies, and implement AI-powered solutions to enhance your practice?
The way dental practices operate is changing fast – but are your systems keeping up? In this engaging, high-impact session, we’ll take a deep dive into the challenges that slow practices down and the roadblocks that limit efficiency. Then, we’ll cut through the complexity and break down game-changing technologies in a simple, practical way – showing you exactly what’s now possible and how it can transform your workflow.
Finally, you’ll walk away with a clear, actionable roadmap for integrating AI, cloud technology, and interoperability into your practice. Discover how to work faster, smarter, and more connected than ever – delivering twice the care in half the time. Don’t get left behind – join us and take your practice to the next level!
Course Learning Objectives:
This fast-paced, high-impact session will provide actionable insights into:
- Evaluating your clinical toolset – Identify legacy workflows in scheduling, charting, imaging, perio, notes and collaboration. Discover how advanced user interface design and AI cloud technology can modernize and automate manual tasks in real time, enhancing accuracy and efficiency.
- Secure Internal and External Collaborations – A securely connected practice changes everything. Imagine sharing case goals, photos, X-ray images, CBCT scans, and digital impressions securely and efficiently, with specialists, labs, colleagues and patients, regardless of your practice management and imaging software.
- Open for Success: Why Open Interoperability Wins over closed Isolation – For decades, closed, siloed software have restricted dental practices, making it hard to adopt best-of-breed solutions.
- Implementing AI without disruption – Discover the next generation of intuitive learning and non-disruptive installations requiring no migrations or system cutovers.
- Enhancing patient care and team efficiency – Experience the benefits of state-of-the-art AI-powered automation for clinical documentation in real-time, perio charting and collaboration to increase productivity, improve the patient experience and outcomes.
Brought to you by Friction Free Dental
Parham Nabatian is the co-founder of The DocSites and for the last 14 years he has collaborated with dental practices to help them achieve a successful online presence. He got his start by helping his first client, a childhood friend, expand to more than 11 offices by utilizing online marketing. Over the past decade, his company has been retained by 100s of dental offices of all shapes and sizes to implement a successful web presence and achieve their respective goals. His personal passions involve family, community activities, sports, and travel!
Attracting Quality Patients: A Comprehensive Strategy and Tactical Campaign for Success
Speaker: Parham Nabatian
Attracting quality patients is essential for growing a successful practice. This course will walk you through a comprehensive strategy to not only attract but also retain the right patients for your practice. Whether you’re just starting out or looking to refine your approach, you’ll learn simple, effective ways to optimize your team’s efforts, leverage services like search engine optimization (SEO), digital advertising, and Google Maps optimization, and ensure your website is making the impact it needs to by effectively showcasing your expertise, building trust, and engaging potential patients.
Attracting Quality Patients: A Comprehensive Strategy and Tactical Campaign for Success
Presenter: Parham Nabatian
Course Description:
Attracting quality patients is essential for growing a successful practice. This course will walk you through a comprehensive strategy to not only attract but also retain the right patients for your practice. Whether you’re just starting out or looking to refine your approach, you’ll learn simple, effective ways to optimize your team’s efforts, leverage services like search engine optimization (SEO), digital advertising, and Google Maps optimization, and ensure your website is making the impact it needs to by effectively showcasing your expertise, building trust, and engaging potential patients.
Course Learning Objectives:
- Learn simple and effective strategies for attracting quality patients as a team.
- Optimize your online presence through key services like SEO, digital advertising, and Google Maps optimization to stand out in a crowded market.
- Make sure your website clearly highlights your practice’s unique value and converts visitors into loyal patients.
- Build marketing campaigns that create trust, inspire confidence, and resonate with potential patients.
- Understand how your work improves lives and builds long-term patient relationships.
Brought to you by The DocSites
Nationally known author and lecturer, Steve White, is an expert in HIPAA and OSHA compliance, cybersecurity, ransomware and business continuity. He’s been a featured speaker at national meetings including AADOM conferences and AADOM chapter meetings. Steve has over 47 years of experience in the dental industry and extensive knowledge of marketing, product development, engineering and manufacturing disciplines. DDS Rescue is a cybersecurity, compliance, recovery and consulting company that provides state-of-the art data protection, backup and recovery solutions, OSHA and HIPAA compliance, data management and security consulting.
Get Compliant: OSHA, Infection Control, HIPAA and Cybersecurity: Prevent Costly Downtime, Data Loss
Speaker: Steve White
What do OSHA, Infection Control, HIPAA and Cybersecurity have in common? They can slow productivity, lead to fines, wreak havoc on your reputation and even take down your business.
It’s a scary world out there. OSHA and HIPAA violations are on the rise and practices are being victimized by cyber criminals every day. Most office managers can’t keep up with growing regulations and many IT providers can’t handle cyber threats.
Get Compliant: OSHA, Infection Control, HIPAA and Cybersecurity: Prevent Costly Downtime, Data Loss
Presenter: Steve White
Course Description:
What do OSHA, Infection Control, HIPAA and Cybersecurity have in common? They can slow productivity, lead to fines, wreak havoc on your reputation and even take down your business.
It’s a scary world out there. OSHA and HIPAA violations are on the rise and practices are being victimized by cyber criminals every day. Most office managers can’t keep up with growing regulations and many IT providers can’t handle cyber threats.
Course Learning Objectives:
Learn how to:
- Prepare your practice for cyber warfare
- Get compliant (and stay compliant) without costly office downtime
- Track your OSHA and HIPAA requirements and update your OSHA manual
- Follow the latest HIPAA Security Rules and protect patient data
Join me to discuss compliance—from the latest cybersecurity rules and how to prevent costly downtime and financial penalties—to making OSHA and HIPAA training fast, painless and even fun!
Brought to you by DDS Rescue
Saturday Afternoon Educational Sessions
Introducing Tim Gard, CSP, CPAE, a Hall of Fame speaker renowned for blending humor with practical resilience techniques to enhance productivity and employee enthusiasm. With over 25 years as a professional speaker, Tim has captivated global audiences at over 3000 events, from Texas to Tasmania, leaving a lasting impact with his memorable and dynamic presentation style.
Starting his career as an eligibility caseworker, Tim developed resilience amidst high-stress situations, which led him to roles such as a welfare fraud investigator and a Management Analyst for Food Stamp operations. His “comic vision” philosophy, born from these experiences, underpins his approach to defusing and managing stress.
Tim holds the prestigious Certified Speaking Professional designation and is a celebrated author and inventor of stress reduction products. His background as a US Navy veteran and business owner for over 20 years further enriches his connection with audiences, making his strategies on stress reduction and conflict resolution universally relatable and effective.
Can I Say That at Work?
Speaker: Tim Gard, CSP, CPAE
Humor can be a powerful tool in dental offices, where managing stress, maintaining morale, and connecting with patients and colleagues are part of daily life. In this laughter-filled and actionable session, you’ll learn how to use humor strategically to foster a positive workplace culture, reduce stress, and improve interactions—while avoiding humor that might unintentionally offend or disrupt.
Can I Say That at Work?
Humor can be a powerful tool in dental offices, where managing stress, maintaining morale, and connecting with patients and colleagues are part of daily life. In this laughter-filled and actionable session, you’ll learn how to use humor strategically to foster a positive workplace culture, reduce stress, and improve interactions—while avoiding humor that might unintentionally offend or disrupt.
Learning Objectives:
- Cope with Stress and Change through Humor: Find out how humor can help you and your team navigate the challenges of a fast-paced dental practice, from tight schedules to patient anxiety.
- Good Humor vs. Bad Humor: Learn to identify and avoid humor that could create misunderstandings or complaints, while fostering humor that uplifts and unites your team.
- Enhance Communication with Comic Vision: Explore how to use humor as a communication tool to build trust, improve patient experiences, and strengthen workplace relationships.
- Defuse Tense Situations with Humor: Gain techniques for staying calm under pressure and turning stressful moments into opportunities for connection and collaboration.
- Stay Present to Enhance Safety and Connection: See how being fully present improves communication, reduces errors, and creates a safer, more connected work environment.
This program is ideal for dental office managers, hygienists, assistants, and front-desk staff—anyone looking to boost morale, improve patient experiences, and create a thriving workplace. You’ll leave laughing, learning, and ready to implement strategies that make your practice even better!
Attendee skill level: All
2 CE
Teresa is a speaker and writer with over 20 years’ experience in healthcare. Her areas of expertise include revenue protection using proven accounts receivable and insurance methods; and helping doctors and managers establish solid management systems. A recipient of the Lifetime Achievement Award from the American Association of Dental Office Management, she understands the importance of continuing education.
She is the author of Moving Your Patients to Yes: Easy Insurance Conversations and a regular contributing author to the ADA’s Annual CDT Companion GuideTM. Teresa is a frequent contributor to multiple dental publications. She was a founding Trustee for the auxiliary-learning focused DALE Foundation. Teresa is a member of several organizations including Women in DSO and the National Association of Dental Plans.
She has been named one of the Top 25 Women in Dentistry by Dental Products Report Magazine and is recognized annually as a Leader in Consulting by Dentistry Today. She provided consulting assistance in the development of the American Dental Association’s Guidelines for Practice SuccessTM. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management from Marymount University.
Advanced Insurance Strategies for Practice Leaders
Speaker: Teresa Duncan, MS, FAADOM
Keeping up with the dental benefits industry can be challenging. This course will prepare your dental business to best adapt to changes in coverage and patient behaviors. It’s possible that your office will be dealing with and regulated by medical and dental carriers. To properly strategize for changes, you must be aware of the possibilities. We’ll discuss how to tackle this task.
Advanced Insurance Strategies for Practice Leaders
Keeping up with the dental benefits industry can be challenging. This course will prepare your dental business to best adapt to changes in coverage and patient behaviors. It’s possible that your office will be dealing with and regulated by medical and dental carriers. To properly strategize for changes, you must be aware of the possibilities. We’ll discuss how to tackle this task.
Topics will include plan designs, legislation and how to minimize administrative burden. You’ll also receive an introduction to value-based reimbursement and how it could change our industry. Plan now to strengthen your practice’s position in the changing healthcare landscape.
Learning Objectives:
- Evaluate the potential impact of medical and dental carrier integration on your practice and prepare for possible regulatory changes.
- Analyze emerging trends in dental benefits and develop strategies to adapt your practice to changes in coverage and patient behaviors.
- Identify methods to minimize administrative burden.
Attendee skill level: Advanced
2 CE
Judy Kay Mausolf is a speaker, author, and dental culture specialist with expertise in helping others get happier and more successful!
She coaches dentists and their teams how to become better leaders, communicate effectively, work together better, and deliver service with more focus and passion which results in cultivating a happier, healthier and higher performing culture.
She is Past President of National Speakers Association (Minnesota Chapter), a member of the National Speakers Association and recognized as a leader in consulting by Dentistry Today.
She is author of three books; “TA-DAH, Delivering W.O.W. Service, and “Rise & Shine!”, and a contributing author for many dental magazines. She also publishes a monthly newsletter entitled “Show Your Shine”. Judy Kay lives in TX with her awesome husband Steve who makes her special coffee every morning!
How to Minimize Micromanaging!
Speaker: Judy Kay Mausolf
No one likes working for a boss who excessively scrutinizes work and constantly hovers. If you have a micromanager boss or are one, there is hope. Whether you are working for a micromanager or are a micromanager this course is for you! In this course Judy Kay will share what it takes to minimize micromanaging behaviors.
How to Minimize Micromanaging!
The line between effective managing and micromanaging is often blurred, and it’s easy to cross it, unaware you’re on a downhill slide to becoming a micromanager.
No one likes working for a boss who excessively scrutinizes work and constantly hovers. If you have a micromanager boss or are one, there is hope. Whether you are working for a micromanager or are a micromanager this course is for you! In this course Judy Kay will share what it takes to minimize micromanaging behaviors.
Learning Objectives:
- Understanding the 3 reasons why we micromanage
- Discovering the BE principles to build trust
- Obtaining a letting go process to end micromanaging
Attendee skill level: All
2 CE
Dr. Martin Mendelson is a former member of the Resident Faculty of Spear Education and the visionary behind Metamorphosis Coaching, renowned for enhancing team cohesion, improving communication, and fostering happier, more efficient teams.
Overcoming a career-ending medical setback, he redirected his fervor toward empowering leaders with the transformative power of mindset and positivity.
Holding advanced certifications in Executive Coaching, Team Coaching/Facilitation, Emotional Intelligence, and Happiness Studies, Dr. Mendelson has dedicated nearly two decades to guiding leaders toward greater happiness and fulfillment.
From Dialogue to Dynamism: Igniting Team Cohesion, Clarity and Collective Success
Speaker: Dr. Martin Mendelson
Explore how to effectively communicate and foster an environment conducive to achieving shared goals. Learn how to adjust the conversation to align expectations and actions, ensuring predictable and satisfactory outcomes. Recognize the profound impact of mindset and active listening on interpersonal relationships. Discover distinguishing between hard facts and personal narratives, enhancing clarity and connection in every interaction. Explore the anatomy of extraordinary teams and the critical role of psychological safety in fostering collective success.
From Dialogue to Dynamism: Igniting Team Cohesion, Clarity and Collective Success
We’ve all felt the frustration of misunderstood, believed-to-be-clear communications that lead to confusion, inefficiency, or worse.
Explore how to effectively communicate and foster an environment conducive to achieving shared goals. Learn how to adjust the conversation to align expectations and actions, ensuring predictable and satisfactory outcomes. Recognize the profound impact of mindset and active listening on interpersonal relationships. Discover distinguishing between hard facts and personal narratives, enhancing clarity and connection in every interaction. Explore the anatomy of extraordinary teams and the critical role of psychological safety in fostering collective success.
Going beyond theory, this course equips participants with practical tools and frameworks to address emotionally charged conversations and harness the power of cohesive teamwork. By understanding Maslow’s Hierarchy of Needs and recognizing the influence of our inner dialogue and habits, participants will gain a newfound ability to steer their future toward innovation, cohesion, and unparalleled achievement.
YOU WILL LEARN:
- Analyze the benefits of working as a cohesive group vs. individual efforts, understanding the collective responsibility for team success
- Pinpoint barriers to collaboration using the TEAM™ framework to identify how perceptions influence communication and outcomes.
- Explore a repeatable active listening/responding methodology that yields consistent, desirable results.
- Develop an understanding of Team Psychological Safety and its role in driving innovation and success.
- Gain cutting-edge tools and techniques that can immediately influence personal and professional success.
Attendee skill level: Beginner-Intermediate
2 CE
Jennifer Steadman knows how to make teams thrive! She has worn every hat in the dental office, except the dentist’s! She led over 200 team members as VP of Operations at a mid-sized DSO. As an expert in navigating transitions and fine-tuning operations, she’s all about building strong leadership, amazing culture, and cohesive teams.
In 2020 she was honored with AADOM’s highest achievement, Practice Administrator of the Year! As Director of Operations at Inspired Hygiene, Jennifer helps dental team practices sharpen their systems, boost profitability, and deliver top-notch care. She founded her own business, Jen S.O.S., to guide leaders through change with empathy while maintaining a healthy culture and fulfilled life.
The B.E.S.T. Method to Hire and Retain the Right Team!
Speaker: Jennifer Steadman, BSDH, RDH, DAADOM
The hiring process can be very time consuming, so make your time spent worthwhile by adding new and unique techniques to your interviews. In this interactive workshop, you’ll learn powerful tools adapted from an experienced hostage negotiator and investigator, to determine if a candidate is the B.E.S.T. fit for your team. It’s not just what they say, it is how they say it!
The B.E.S.T. Method to Hire and Retain the Right Team!
In today’s challenging job market, hiring and retaining the right team members to support your culture is more important than ever. How do you know if you have found the B.E.S.T. Candidate?
The hiring process can be very time-consuming, so make your time spent worthwhile by adding new and unique techniques to your interviews. In this interactive workshop, you’ll learn powerful tools adapted from an experienced hostage negotiator and investigator, to determine if a candidate is the B.E.S.T. fit for your team. It’s not just what they say, it is how they say it!
In this workshop, you will learn how to:
- Attract better candidates by mastering five important phases in the hiring process
- Read between the lines and hear what candidates are actually saying
- Gain the power of skills assessments and how to conduct them for each position in your office
- Retain your amazing team by utilizing tools you have at your fingertips!
Attendee skill level: Beginner-Intermediate
2 CE
Carrie Webber is president and owner of The Jameson Group, a dental management coaching & marketing firm that works with dental practices nationwide to help dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. Carrie is a contributing author to several publications and blogs on the topics of dental management, leadership, marketing, customer service and business development as well as a popular speaker at dental meetings nationwide. She is a member of the Speaking Consulting Network and has been named a Leader in CE by Dentistry Today for the past five years. For more information on Webber and her company, The Jameson Group, visit www.jmsn.com.
The Accelerator Systems: Key Systems in Your Practice to Focus on for Accelerated Growth
Speaker: Carrie Webber
Feeling like your practice has plateaued? Are you feeling stuck and need a way to accelerate your practice and your team to a new level of performance and results? This presentation will explore systems, skills and team dynamics that separate high performing practices from the rest. Join Jameson’s owner, Carrie Webber, as she introduces you to the Greatest Hits of Jameson concepts and systems over the past 35 years of coaching practices worldwide.
The Accelerator Systems: Key Systems in Your Practice to Focus on for Accelerated Growth
Feeling like your practice has plateaued? Are you feeling stuck and need a way to accelerate your practice and your team to a new level of performance and results? This presentation will explore systems, skills and team dynamics that separate high performing practices from the rest. Join Jameson’s owner, Carrie Webber, as she introduces you to the Greatest Hits of Jameson concepts and systems over the past 35 years of coaching practices worldwide.
Areas that will be discussed include:
- Jameson’s Critical Factors of the Business of Dentistry
- Practice Systems Development
- Team training
- The Patient Experience
- Business Systems
Attendee skill level: Beginner-Intermediate
2 CE
Andre Shirdan is an inspirational and motivational speaker, executive coach and certified trainer. He is the founder of The CREW Process, and most people in dentistry know him as the “Eaglesoft Guy” or the “If Disney did Dentistry Guy”. His teaching brings consistency to treatment and gets the entire practice into alignment – from Probe to Profit. Practices working with Andre have found great personal success, while getting to know his genuine, frank and devilishly funny personality.
Prevent Missed Appointments & The Blueprint to an Indestructible Recall System
Speaker: Andre Shirdan
When your dental chair is empty, you are temporarily unemployed. There are ways to stop this from happening. We take the time to review the “whys” it happens and the “hows” to fix it.
Prevent Missed Appointments & The Blueprint to an Indestructible Recall System
When your dental chair is empty, you are temporarily unemployed. There are ways to stop this from happening. We take the time to review the “whys” it happens and the “hows” to fix it.
Course Objective
- Better define your active patient base
- Find the gaps that exist in your scheduling techniques
- Find the gaps that exist in your confirmation techniques
- Create strategies so that cancelations don’t affect productivity
- Find the language that supports this process
Attendee skill level: Beginner
2 CE
Estela Vargas, CRDH, is the founder and CEO of Remote Sourcing LLC, a premier dental insurance billing and revenue recovery service. With her expertise in CDT coding, clinical documentation, and claims management, Estela equips dental practices with the tools and strategies they need to secure maximum reimbursement while maintaining compliance.
With an extensive portfolio of published articles in DrBicuspid and Dental Economics, Estela is a trusted voice in the dental industry. Her insights and practical guidance have helped countless practices navigate the complexities of insurance reimbursement and improve operational efficiency.
As a sought-after speaker and thought leader, Estela’s presentations deliver actionable solutions that enhance practice profitability and streamline administrative processes, allowing dentists to focus on exceptional patient care.
Tweaking Your Coding for Fewer Denials
Speaker: Estela Vargas, CRDH
This session focuses on practical documentation and coding best practices to reduce claim denials and improve reimbursements. Designed for beginners and advanced coders, the course will address key pain points, including the dos and don’ts of accurate documentation. Attendees will learn to avoid common errors, strengthen their coding processes, and comply with current standards. Expect actionable pro tips that can be applied immediately to help streamline workflows and achieve better outcomes.
Tweaking Your Coding for Fewer Denials
This session focuses on practical documentation and coding best practices to reduce claim denials and improve reimbursements. Designed for beginners and advanced coders, the course will address key pain points, including the dos and don’ts of accurate documentation. Attendees will learn to avoid common errors, strengthen their coding processes, and comply with current standards. Expect actionable pro tips that can be applied immediately to help streamline workflows and achieve better outcomes.
Learning Objectives:
After this session, you will:
- Understand the most common documentation and coding mistakes that lead to denials.
- Learn what good documentation really looks like and how to achieve it.
- Know how to select the right codes for procedures to keep claims clean.
- Recognize patterns that cause denials and how to prevent them.
- Leave with practical tips you can start using right away to improve your processes.
Attendee skill level: Beginner-Intermediate
2 CE
With more than 20 years in the dental publishing industry, Kevin Henry is the former group editorial director for Dental Products Report and managing editor for Dental Economics. Currently, he is the editor-in-chief for DrBicuspid.com. He has spoken to dental assistants throughout the world, in person and through the Dental Assistant Nation podcast series, reminding them of the important role they play every day in their practice. He is also certified as a DiSC trainer, helping dental practices learn how to understand each other better through personality assessments and training.
Simple Steps to Help You Become an Author - for AADOM Distinction Holders only
Speaker: Kevin Henry
Are you looking to become more comfortable as a writer? Are you interested in how writing can move your career forward? No matter your comfort level or expertise in writing, Kevin Henry has a proven method that can help you become a better and more confident writer.
Simple Steps to Help You Become an Author – for AADOM Distinction Holders only
Are you looking to become more comfortable as a writer? Are you interested in how writing can move your career forward? No matter your comfort level or expertise in writing, Kevin Henry has a proven method that can help you become a better and more confident writer.
With nearly 25 years of experience as managing editor for Dental Economics, group editorial director for Dental Products Report, and editor-in-chief for DrBicuspid.com, Kevin knows what it takes to have an article accepted by publications and read en masse.
By publishing his own book and helping others in previous workshops get their books published as well, Kevin also understands how to make your hopes and dreams of having your own book come to life.
Let’s talk about writing for today’s audience, the opportunities available, and why writing should be something that everyone is doing to boost his or her business.
Learning Objectives:
- Formulate a plan for your best article
- Find your voice as an industry leader
Attendee skill level: Distinction
2 CE
With over 30 years of experience in both clinical and administrative roles, Michelle offers a unique, well-rounded perspective on dental practice management. As the co-host of the “Accelerate Your Dental Practice” podcast, she equips dentists and practice managers with practical strategies to overcome challenges and achieve growth. Known for her ability to inspire and guide teams, Michelle has a proven track record of turning obstacles into opportunities and celebrating success along the way. As a sought-after speaker and consultant, she delivers actionable insights that empower dental professionals to elevate their practices to the next level.
From Numbers to Growth: Mastering Profit and Loss for Your Practice - for AADOM Distinction Holders only
Speaker: Michelle Affanato
This course is ideal for dental managers who have a basic understanding of practice operations but want to take their financial knowledge to the next level. Gain the tools and strategies to confidently manage your financial performance, optimize profitability and drive sustainable growth for your practice.
From Numbers to Growth: Mastering Profit and Loss for Your Practice – for AADOM Distinction Holders only
This course is ideal for dental managers who have a basic understanding of practice operations but want to take their financial knowledge to the next level.
Course Objectives:
- Mastering Profit and Loss Analysis
- Learn to read and analyze your Profit and Loss statement
- Compare expenses to industry benchmarks to identify areas for improvement
- Discovery strategies to reduce expenses and boost profitability
- Strategic Financial Planning
- Calculate your break-even point to set performance baselines.
- Create budgets for key expenditures
- Analyze Production, Income and Adjustment reports to set production and collection targets
- Goal-Oriented Systems for Growth
- Set clear production, scheduling and case acceptance targets aligned with financial goals.
- Develop actionable strategies to track progress.
Key Takeaway:
Gain the tools and strategies to confidently manage your financial performance, optimize profitability and drive sustainable growth for your practice.
Attendee skill level: Distinction
2 CE
Rita Zamora is an international speaker and the author of “Get Found, Get Liked, Get Patients – Making the Most of Social Media.” She is the founder of Connect90, a customizable social media program that helps dentists with content ideas and tools to save time and get better results. A former treatment coordinator, she graduated magna cum laude from the University of Colorado with a bachelor’s degree in business and marketing. With over 20 years of experience in the business of dentistry, she brings a wealth of knowledge and expertise to her field.
Social Media Success: Less Time, More Impact!
Speaker: Rita Zamora
How do very busy practices strategize their social outreach? Rita brings you the lessons learned from hundreds of offices and what they plan to do next! Join us for a session full of practical, time-saving tips, strategies, and insight to help you manage (or delegate) social media like a pro—without the stress.
Social Media Success: Less Time, More Impact!
How do very busy practices strategize their social outreach? Rita brings you the lessons learned from hundreds of offices and what they plan to do next! Join us for a session full of practical, time-saving tips, strategies, and insight to help you manage (or delegate) social media like a pro—without the stress.
- Creating a Content Planner to Save Time and Stay Organized: Learn how to set up and manage a content planner that simplifies your social media efforts and keeps your practice’s presence consistent and effective.
- Optimizing Social Media for Case Acceptance: Learn how to attract patients who are likely to say yes to treatment, boosting both case acceptance and patient loyalty.
- Implementing Time-Saving Systems for Better Results: Discover simple, powerful ways to streamline social media efforts so they work more effectively without taking up more of your time.
Attendee skill level: Intermediate
2 CE
Forum Live! For Specialty Offices
Moderator to be announced soon!
Back by popular demand! The Specialty Forum brings together managers who struggle with issues specific to specialty offices. Meet up in person with other conference attendees to discuss the hottest topics faced by your AADOM colleagues. You’re not alone!
Forum Live! For Specialty Offices
Back by popular demand! The Specialty Forum brings together managers who struggle with issues specific to specialty offices. Meet up in person with other conference attendees to discuss the hottest topics faced by your AADOM colleagues. You’re not alone!
Topics Include:
- Generating New Patients
- Associate Management
- Hiring and Retention Tips
- Marketing for specialty offices
- Multi-location considerations
- Practice success metrics
- Insurance and coding situations
- Outsourcing pros and cons
Attendee skill level: All
2 CE
Josey Sewell, RDH is a dynamic leader, coach, and industry innovator with over 15 years of experience in dental practice management and leadership development. As a registered dental hygienist turned executive coach, Josey has a proven track record of transforming dental practices by building high-performing, engaged teams and creating cultures of high love and high accountability.
Known for her fun and playful personality, Josey brings both warmth and wisdom to every workshop. She expertly blends real-world experience with powerful insights, delivering content that is not only engaging but truly transformative. Participants leave her sessions with practical tools and the confidence to lead their teams to new heights.
Beyond her professional achievements, Josey’s greatest passion is being a mom to three amazing kids, including a child with autism. Her personal experiences fuel her empathy, resilience, and authentic approach to leadership—qualities that shine through in everything she does. If you’re ready to learn, laugh, and lead with power, Josey is the guide you’ve been looking for!
Dr. Eric Roman brings a wealth of experience as a dentist, entrepreneur, and leadership expert. With a proven track record of building successful dental practices and businesses, Eric is passionate about helping leaders create environments of high love and high accountability. His strategic insights and engaging teaching style empower practice managers to lead with clarity, compassion, and confidence.
Together, Eric and Josey create a unique and impactful learning experience. Their complementary strengths, real-world insights, and actionable strategies ensure that practice managers not only gain new skills but walk away ready to create lasting change in their teams and practices.
Creating an Environment of High Love and High Accountability Across Multiple Locations
Speakers: Josey Sewell, RDH and Dr. Eric Roman
Are you a practice manager striving to replicate the thriving culture of one location across all your practices? Do you wish your team was more engaged, more accountable, and more aligned with your vision?
In this high-impact workshop designed specifically for practice managers, you’ll discover what it takes to lead with high love and high accountability. We’ll break down how to build a culture where your team not only hits KPIs but is genuinely excited about achieving them.
Creating an Environment of High Love and High Accountability Across Multiple Locations – for Managers of Multi-Location Practices
Are you a practice manager striving to replicate the thriving culture of one location across all your practices? Do you wish your team was more engaged, more accountable, and more aligned with your vision?
In this high-impact workshop designed specifically for practice managers, you’ll discover what it takes to lead with high love and high accountability. We’ll break down how to build a culture where your team not only hits KPIs but is genuinely excited about achieving them.
You’ll learn how to connect with your team in meaningful ways, set clear expectations, and measure both performance and alignment to your practice’s goals. Plus, we’ll show you how to coach your team members up, in, or out—whether it’s promoting them into new roles, helping them thrive where they are, or making those tough but necessary decisions.
This isn’t just about theory. You’ll walk away with practical leadership tools you can apply immediately to transform your practice’s culture, boost productivity, and create a workplace where people love to show up.
If you’re ready to elevate your leadership and create lasting change, this workshop is for you!
Attendee skill level: All
2 CE