Beyond the Chair: The Office Manager & Doc Leadership Track
A New Learning Experience for High-Level Dental Leaders
For the first time ever at AADOM’s 20th Anniversary Conference, we’re offering a dedicated track designed for office managers and their doctors to learn together! This exclusive Saturday experience is built for advanced office managers, dentists, regional managers, and dental CEOs who want to level up their practice as a leadership team.
Why Attend?
- Two powerhouse courses designed to enhance collaboration between office managers and doctors
- Strategic learning on the business and operational side of dentistry—perfect for those leading multi-provider practices
- Elevate your leadership together by gaining insights that will impact patient care, profitability, and efficiency
- A launching point for something bigger—this track is just the beginning of what’s to come
Who Should Join?
- Office Managers bringing their doctors to the AADOM Conference
- Dentists who want to lead their practice like a CEO
- Regional Managers overseeing multiple practices
- Advanced Office Managers looking for next-level strategy and growth
Doctors must be registered for AADOM25 to attend this track!
OM & Doctor Leadership Track Saturday Agenda
| 8:00 am – 9:00 am: | Breakfast and Networking – Kilimanjaro Ballroom |
| 10:00 am – 11:15 am: | Laura Nelson – Dentists, Your Office Manager is Set Up to Fail |
| 12:15 pm – 1:15 pm: | Lunch, Networking and Study Club Recognition Awards – Kilimanjaro Ballroom |
| 1:30 pm – 3:30 pm: | Steven J. Anderson – Reaching the Top: The Doctor-OM Leadership Team |
Laura Nelson is a dynamic speaker, educator, and industry innovator with over 20 years of experience in the dental field. As the founder of Front Office Rocks, she has revolutionized training for dental teams, providing practical tools and strategies to improve office efficiency, patient care, and overall team success. Laura is also the author of three impactful books—Step Away from the Drill, Hiring Without Hesitation, and The Inclusive Event Planner—which offer actionable insights into building strong teams, improving dental practices, and creating inclusive, effective events.
In addition to her work with Front Office Rocks, Laura serves as an AADOM Mastermind Coach, where she empowers office managers to step into their roles as exceptional leaders. Through coaching and collaboration, Laura helps office managers develop critical leadership skills, improve communication, and align their teams with practice goals, ensuring the entire practice thrives under their guidance.
As the founder of Brush Up on AI, Laura is helping dental professionals navigate the fast-evolving world of artificial intelligence. Her passion lies in preparing teams to embrace AI technology in practical ways, enabling them to streamline workflows, improve decision-making, and work smarter—not harder—while maintaining the human touch that defines exceptional patient care.
Laura is also the co-founder of Sober Life Rocks, an initiative focused on normalizing sober choices at industry events. Through her efforts, Laura is creating inclusive spaces and advocating for wellness and balance in professional settings. Laura’s dedication to innovation, leadership, and inclusivity has cemented her reputation as a leading voice in the dental industry.
Dentists: Your Office Manager is Set Up to Fail - Transforming Titles into True Leadership for Practice Success
Presented by: Laura Nelson
This session will explore a critical yet often neglected reality: the common pitfalls that lead to the failure of office managers and the ramifications for your dental practice.
All too often, office managers are placed in their roles simply as a title, expected to handle tasks that dentists prefer to avoid without adequate training or support. This approach not only sets them up for failure but also stifles the growth and efficiency of your practice. Additionally, dentists frequently lack the leadership training necessary to guide their teams effectively, creating a cycle of missed opportunities for development.
Join us as we delve into the importance of investing in your office managers to cultivate true leadership skills. We’ll focus on how empowering them can lead to a more dynamic practice environment, ultimately benefiting both your team and your patients.
Dentists: Your Office Manager is Set Up to Fail – Transforming Titles into True Leadership for Practice Success
Presenter: Laura Nelson
Course Description:
This session will explore a critical yet often neglected reality: the common pitfalls that lead to the failure of office managers and the ramifications for your dental practice.
All too often, office managers are placed in their roles simply as a title, expected to handle tasks that dentists prefer to avoid without adequate training or support. This approach not only sets them up for failure but also stifles the growth and efficiency of your practice. Additionally, dentists frequently lack the leadership training necessary to guide their teams effectively, creating a cycle of missed opportunities for development.
Join us as we delve into the importance of investing in your office managers to cultivate true leadership skills. We’ll focus on how empowering them can lead to a more dynamic practice environment, ultimately benefiting both your team and your patients.
Learning Objectives:
- Understanding the Business Cycle: Gain insights into the small business cycle and how effective leadership can drive your practice forward
- Identifying Leadership Traits: Learn the essential leadership attributes that both dentists and office managers should cultivate for sustainable growth
- Strategies for Development: Discover actionable strategies to provide your office managers with the training and support they need to thrive in their roles
- Creating a Supportive Culture: Explore ways to foster a culture that encourages leadership development at all levels of your practice
- Retention and Growth: Understand the correlation between strong leadership and employee retention, as well as how this impacts your practice’s overall success
Course Level:
Advances, regional managers, dentists, practice owners, and anyone involved in managing a dental office who wants to learn how to transform their management team into effective leaders.
Steven J. Anderson is considered dentistry’s “Yes” Man working with teams to achieve top results in case acceptance and patient service success. He is Founder of the Total Patient Service Institute, specializes in elevating dental practices through patient communication and service excellence. With 30+ years of experience, he has spoken at major dental meetings, led global seminars, worked with thousands of practices, and authored 100+ articles and five books. Named “Dental Businessman of the Year,” Steven delivers engaging, informative experiences designed to boost dental practice productivity and success.
Reaching the Top: The Doctor – O.M. Leadership Team
Presented by: Steven J. Anderson
Top leadership teams lead top practices – the doctor and office manager working in harmony to lead the entire team to success.
Discover the habits the best doctor – OM leadership teams form to get top results including:
- The #1 leadership habit for team harmony and success. Do this without fail.
- The Leadership Vacuum and how to avoid it.
- The OM “Trap” – how to make sure it never happens in your practice.
- The last thing you MUST do at the end of every day for a healthy, profitable practice.
- Your regular leadership meeting agenda – what to cover and why.
- The top 5 leadership habits of top doctors.
- Management skills every office manager should master.
- Leadership coordination for top results.
And much, much more!
Reaching the Top: The Doctor – O.M. Leadership Team
Presenter: Steven J. Anderson
Course Description:
Top leadership teams lead top practices – the doctor and office manager working in harmony to lead the entire team to success.
Discover the habits the best doctor – OM leadership teams form to get top results, including:
- The #1 leadership habit for team harmony and success. Do this without fail.
- The Leadership Vacuum and how to avoid it.
- The OM “Trap” – how to make sure it never happens in your practice.
- The last thing you MUST do at the end of every day for a healthy, profitable practice.
- Your regular leadership meeting agenda – what to cover and why.
- The top 5 leadership habits of top doctors.
- Management skills every office manager should master.
- Leadership coordination for top results.
And much, much more!
Sit side-by-side as a leadership team and develop the next steps in your practice leadership success strategy.
Plan together. Lead together. Succeed together!