Friday Course Options
Friday Early Morning Educational Sessions
LionSpeak Communications founder, international speaker, and performance coach, best known for helping professionals develop courageous, unscripted conversations with clients, co-workers, and audiences.
Katherine’s coached thousands of professionals in U.S., Canada, and U.K. Keynoted for CareCredit, Henry Schein, Patterson Dental, Dentsply Sirona, Seattle Study Club, Pacific Dental Services.
Certified Speaking Professional (achieved by 17% of professional speakers worldwide.) SCN founding member, ADMC past president, faculty instructor for Dental Business Institute, Dental Speakers Institute, and Texas Tech University Dental School, AADOM/ASCA, DEW Board Advisor Emeritus, Linda Miles Spirit Award, Dental Festival 2023 Speaker of the Year, Nifty Awards Favorite Dental Speaker.
Transformational Trainings & Meaningful Meetings: Creating Team Excitement, Compliance, & Mastery
Speaker: Katherine Eitel Belt, CSP
In this program, master trainer, Katherine Eitel Belt, shines a light on how to deliver critical messages and empower adult learners to realize their full potential.
Do your meetings devolve quickly into gripe sessions or are team members disengaged, bored, or even disruptive? Are you worried that the “meat” of your message just isn’t getting through in team training events?
Ever feel like team members are half-listening and not applying the learning? Wish you could create more buy-in, engagement, and mastery for your team?
In this program, master trainer, Katherine Eitel Belt, shines a light on how to deliver critical messages and empower adult learners to realize their full potential.
She’ll reveal how to organize and deliver team meetings that keep the entire team engaged, enthusiastic, and actually gets things done! You’ll also learn how to navigate disruptions and difficult personalities, as well as coach underperforming team members in a nonjudgmental yet powerful way.
Join Katherine for this inspirational and interactive safari through the jungle of proven teaching, coaching, and meeting techniques that will forever change the way you impart critical information, systems, and protocols to gain real and lasting results.
Brought to you by CareCredit
Dr. Mark Davis, a dentist and life coach, graduated from Creighton School of Dentistry in 2000. Following an AEGD residency in the US Airforce, he purchased his inaugural practice in 2005, initiating a successful journey of acquiring and selling dental practices. Dr. Davis values teamwork, having collaborated with exceptional professionals. Passionate about mentoring, he excels in helping individuals uncover their true potential through life coaching, blending dental expertise with a compassionate commitment to personal development. With a career marked by excellence, Dr. Mark Davis continues to positively impact both dentistry and the lives of those he guides.
The Extraordinary Office Manager: Fall in Love with Your Life & Your Dental Practice
Speaker: Dr. Mark C. Davis
Dr. Mark Davis will be providing valuable insights on how office managers can become exceptional practice consultants. Participants will have the opportunity to learn key skills that can elevate their role as an office manager and contribute to the success of the dental practice.
The course will emphasize the importance of building strong relationships with the owner dentist and associate dentists. Participants will learn strategies for effective communication and collaboration, ultimately creating a cooperative and productive work environment.
Dr. Mark Davis will be providing valuable insights on how office managers can become exceptional practice consultants. Participants will have the opportunity to learn key skills that can elevate their role as an office manager and contribute to the success of the dental practice.
The course will emphasize the importance of building strong relationships with the owner dentist and associate dentists. Participants will learn strategies for effective communication and collaboration, ultimately creating a cooperative and productive work environment.
Additionally, the course will address the importance of creating a dream team of superstars. Dr. Davis will share tips on how to recruit, train, and retain talented staff members. By assembling a high-performing team, office managers can enhance the overall efficiency and quality of the practice.
Moreover, this course will have a focus on the personal well-being and fulfillment of office managers. Dr. Davis will help participants with burnout find joy and passion in their profession, encouraging them to fall in love with their life and their practice. This approach recognizes the significance of a healthy work-life balance.
Overall, participants can expect to gain practical skills and strategies to excel as office managers, elevate their practice, and find personal fulfillment.
Brought to you by Better Dental Life
Dr. Scott Leune is the founder of Breakaway Seminars. Throughout his career, Dr. Leune has opened, built, and sold numerous dental practices, has helped open more than 200 startups across the country, and currently supports over 20,000 dentists with purchasing, marketing, consulting, and more. Dr. Leune has been named one of the 30 most influential people in dentistry and spends his time personally training dentists on advanced practice management through his highly acclaimed Breakaway Seminars. Dr. Leune is also a sought-after keynote speaker, a consultant for dental-related companies, and a private coach for entrepreneurial dentists.
Adam Smith is the Vice President of marketing at Dental Intelligence. He loves the dental industry and has worked in dental his entire career. He has owned a dental practice and worked on strategy and process implementation in over 100 dental practices. He is passionate about helping office managers make data informed decisions to grow dental practices and their careers.
Powerful Ways to Add More Dentistry to Your Schedule Immediately
Speakers: Dr. Scott Leune & Adam Smith
Some of the most valuable actions an office manager can take are those which add dentistry to the practice’s schedule. However, many times it can seem difficult and time consuming to do so.
Office Managers can struggle to find time to work the schedule, find patients to come in, and effectively delegate these actions to others. But the Advanced Office Manager understands today’s latest tools and strategies which quickly add significant amounts of dentistry with a fraction of the work.
There are fresh simple powerful actions to drive high production to the hard-to-fill openings. Dr. Scott Leune, one of the nation’s experts in practice management, will reveal the newest innovative strategies to bring immediate production growth to today’s schedule.
Known for his content-rich presentations, Dr. Leune will give attendees take-home protocols and ideas to make an immediate difference in the practice. This is one of the presentations you do not want to miss, and you will be able to implement this in practice on Monday.
Get your seat early, be ready to take notes, and join the growing group of office managers bringing organization and profit to their respective dental practices.
Some of the most valuable actions an office manager can take are those which add dentistry to the practice’s schedule. However, many times it can seem difficult and time consuming to do so.
Office Managers can struggle to find time to work the schedule, find patients to come in, and effectively delegate these actions to others. But the Advanced Office Manager understands today’s latest tools and strategies which quickly add significant amounts of dentistry with a fraction of the work.
There are fresh simple powerful actions to drive high production to the hard-to-fill openings. Dr. Scott Leune, one of the nation’s experts in practice management, will reveal the newest innovative strategies to bring immediate production growth to today’s schedule. Known for his content-rich presentations, Dr. Leune will give attendees take-home protocols and ideas to make an immediate difference in the practice.
This is one of the presentations you do not want to miss, and you will be able to implement this in practice on Monday. Get your seat early, be ready to take notes, and join the growing group of office managers bringing organization and profit to their respective dental practices.
Course Learning Objectives:
Learn today’s latest tools and strategies that quickly add significant amounts of dentistry to the schedule with a fraction of the work
Practice take-home protocols and ideas to make an immediate difference in the practice
The power and skill of delegation.
Brought to you by Dental Intelligence
Paul Edwards is the CEO and founder of CEDR HR Solutions and the host of the popular HR podcast, What the Hell Just Happened?!
With over 25 years of experience, Paul is well-known throughout the dental community for his expertise when it comes to solving HR issues that impact practice owners and managers. He specializes in helping office managers successfully solve employee issues, from the most complex to the most mundane, and safely navigate the ever-changing employment law landscape. He is a featured writer for numerous nationally recognized publications and regularly provides continuing education at seminars, universities, and national conferences.
What the Hell Just Happened in HR? You Ask, We Answer!
Speaker: Paul Edwards
Join Paul Edwards, and his panel of HR Experts from CEDR as they do an Ask Me Anything style live course! They will discuss and answer questions submitted to CEDR by AADOM members about anything HR! Put Paul on the spot with your toughest people challenges and learn how to solve them!
Every time you solve a day-to-day HR Issue, no matter how big or seemingly small, you need to have a strong understanding of what employment laws may or may not apply. Paul and his experts will show you how to connect the dots between a great solution and the laws you must comply with to get the absolute best possible results.
Join Paul Edwards, and his panel of HR Experts from CEDR as they do an Ask Me Anything style live course! They will discuss and answer questions submitted to CEDR by AADOM members about anything HR! Put Paul on the spot with your toughest people challenges and learn how to solve them!
Every time you solve a day-to-day HR Issue, no matter how big or seemingly small, you need to have a strong understanding of what employment laws may or may not apply. Paul and his experts will show you how to connect the dots between a great solution and the laws you must comply with to get the absolute best possible results.
Course Learning Objectives:
In this course you will:
- Learn how to comply with employment laws
- Identify fact patterns that can lead to risk
- Discover how to balance the human side with the legal side
- Learn how to protect business interests with real-life solutions
(*need to figure out how attendees are to submit their questions in advance for this session)
Brought to you by CEDR HR Solutions
Brad James is a results-driven sales professional with over 6 years of experience at Kleer. His in-depth knowledge of what Kleer customers’ need and the platform features that are available allow him to exceed practice expectations and provide his team with an excellent strategy. He is passionate about helping practices leverage their focus toward creating a more successful and profitable business.
Maureen Cari has dedicated a decade to being an esteemed member of Five Lakes Dental Practice Solutions, serving as a sales consultant. Her primary goal lies in bridging the gap between payers and providers, championing a message of smarter and more profitable participation in PPO insurance. She finds great satisfaction in engaging with dental practices specifically about the intricacies of PPO insurance.
Navigating the Future of Dental Benefits and Shifting your PPO Strategy
Speakers: Brad James & Maureen Cari
Are you feeling overwhelmed by PPO management? You are not alone – which is why Kleer and Five Lakes are teaming up to bring you the ultimate survival guide to navigate the future of dental benefits. Join us to gain the expertise in negotiating and managing your PPO programs while enabling your practice to achieve desired outcomes.
Subscription-based plans have quickly risen as the future of dental benefits and now is more crucial than ever to understand your PPO strategy and how a membership plan can be your best coverage option. You will gain insight to the latest technology in the dental industry that can build personalized plans for your patients and modernize your office without the hassle.
Are you feeling overwhelmed by PPO management? You are not alone – which is why Kleer and Five Lakes are teaming up to bring you the ultimate survival guide to navigate the future of dental benefits. Join us to gain the expertise in negotiating and managing your PPO programs while enabling your practice to achieve desired outcomes.
Subscription-based plans have quickly risen as the future of dental benefits and now is more crucial than ever to understand your PPO strategy and how a membership plan can be your best coverage option. You will gain insight to the latest technology in the dental industry that can build personalized plans for your patients and modernize your office without the hassle.
Brought to you by Kleer
Debbie Evans
Debbie Evans, DAADOM is the practice administrator and vice president at Wainright & Wassel DDS, in Raleigh, North Carolina. She has been in the dental field for 27 years. She loves her chosen career, and the practice is her second home. After studying Business Administration at the University of Florida, Debbie married Ron and they have two wonderful children, Ryan, and Brittany. When the children were in school, she went to work for their family dentist. He needed help growing his practice, and asked Debbie to do it. In 2005, after 13 years of growing this practice, Ron and Debbie were transferred to Raleigh. This is when Debbie began her much-loved career at Wainright & Wassel DDS. She is a strong advocate of AADOM and wholeheartedly believes that it has helped her, and the doctors increase the growth of the practice tremendously. They have gone from a two-doctor practice to a successful and busy four-doctor practice, and they recently purchased another office. Debbie is extremely passionate about dentistry, but her four adorable grandchildren are the light of her life!
Teresa Spence
Teresa Spence, DAADOM, has been in dentistry for over 31 years, most of which she has spent with Amelia Dental Group in Fernandina Beach, Florida. She has held the position of practice administrator for the past 11 years. Teresa is a lifetime member of the American Association of Dental Office Management. She is also president of the AADOM Northeast Florida Chapter. She became a fellow of the American Association of Dental Office Managers in 2012, achieved her AADOM Mastership in 2020, and is a two-time recipient of the Practice Administrator of Distinction award.
Elaina Wharton
I have had the pleasure of working with Dr. Alijanian since 2005. I began as a certified surgical assistant and quickly found myself cross-trained in both the back and front office. Now as our practice administrator, I am fulfilling my passion for improving patient’s dental health through personalized care and education. In 2016, I became a FAADOM, fellow of the American Association of Dental Office Management, the nation’s largest educational and networking association dedicated to serving dental practice management professionals. I feel privileged to be a part of such an amazing office that strives to provide patients with the best surgical care possible and with a doctor who continues to motivate and support our team.
When I am not in the office, you can find me spending time with my husband and our two children, taking trips, camping, or helping coach my son’s baseball and daughter’s softball teams.
The Happy Practice Blueprint: Creating Elevated Experiences For Patients and Teams
Speakers: Debbie Evans, Teresa Spence & Elaina Wharton
Join our lively panel discussion featuring rock-star dental office managers as they uncover “The Happy Practice Blueprint.” Our expert panelists will share insights, strategies, and practical tips to elevate patient experiences and team satisfaction in your dental office.
Participants will gain innovative approaches to patient journeys, teamwork dynamics, communication wizardry, technology integration, and a glimpse into future trends.
Come prepared to have your burning questions answered, and to learn skills to elevate your dental practice to remarkable levels of success and satisfaction.
Join our lively panel discussion featuring rock-star dental office managers as they uncover “The Happy Practice Blueprint.” Our expert panelists will share insights, strategies, and practical tips to elevate patient experiences and team satisfaction in your dental office.
Participants will gain innovative approaches to patient journeys, teamwork dynamics, communication wizardry, technology integration, and a glimpse into future trends.
Come prepared to have your burning questions answered, and to learn skills to elevate your dental practice to remarkable levels of success and satisfaction.
Brought to you by Weave
Mike Buckner has spent the last 12 years in the early stages of some of the leading dental tech companies, including SolutionReach, Dental Intelligence, and Weave, leading strategy, and partnerships. He loves educating offices and teams across the country, on how to improve their efficiencies and increase patient loyalty in their practice. He is currently the Executive Vice President of Revenue for Pearl, pioneering the use of artificial intelligence in the dental space. He is married to a Dental Assistant, has 2 daughters, and twin 2-year-old boys.
AI for the OM: You Asked, We Listened!
Speaker: Mike Buckner
Make no mistake, dental practices that delay adopting the power of Artificial Intelligence into their day-to-day practice, will be left behind by those that do. Office managers and dental teams have found many applications of AI to enhance the overall quality of care for their patients, while saving countless time-consuming tasks.
Course Description:
Make no mistake, dental practices that delay adopting the power of Artificial Intelligence into their day-to-day practice, will be left behind by those that do. Office managers and dental teams have found many applications of AI to enhance the overall quality of care for their patients, while saving countless time-consuming tasks.
When AI landed in our industry in 2022, we met with an “AADOM AI-Focus Group” to better understand what our Office Managers needed, and how they wanted to use the power of AI to improve their day-to-day jobs. We came away with a list of needs and wants from our AADOM members and have been busy designing our technology with you in mind. Join me as we unveil how we have leveraged the power of AI to streamline time consuming tasks like insurance verification, submitting insurance claims, and enhancing your morning huddle with AI powered insights.
Learning Objectives:
Learn about the 5 different types of AI, and how practices are using each of these to enhance the patient experience.
Discover 3 ways that AI has been designed to help practices do more ’Same-Day-Dentistry.’
Explore the future of AI in dentistry, and how you can prepare your practice to stay ahead of the curve.
Brought to you by Pearl
Penny Reed
Penny Reed is the Chief Growth Officer at eAssist Dental Solutions, and the author of the book, Growing Your Dental Business. Penny was recruited by her own dentist to run his growing practice, after spending two years as an IT manager with the Walmart Corporation. Penny has over 30 years of experience as a speaker and dental business coach and has been designated a Leader in Dental Consulting by Dentistry Today from 2007 to present. She is a certified “Behavioral Consultant” through the Institute for Motivational Living, and a former Dale Carnegie Trainer. Penny is the executive team support for the marketing department at eAssist, the nation’s leader in outsourced dental billing. She speaks at dental meetings about team coachability, effective revenue cycle management, and practice growth. Penny is a member of the Academy of Dental Management Consultants, the Speaking and Consulting Network, and a Speaking/Consulting member of the American Association of Dental Office Management.
Dr. DiMarino
Dr. DiMarino is an international speaker and the Chief Executive Officer at Practice Booster. He holds a dental degree and master’s degree in education from the University of Pennsylvania. He completed a General Practice Residency, became a solopreneur practicing general dentistry, all while researching and implementing advanced dental technologies and consulting as a Dentrix and Schick trainer. Dr. DiMarino has worked in the dental insurance industry as a dental consultant, a State Dental Director, and as a National Dental Director. In 2018 he completed the certification requirements to become an AADC Certified Dental Consultant. Dr. DiMarino is also a patented inventor, trainer, educator, publisher, and lecturer having presented across the USA, Japan, Germany, London, Poland, Mexico, and Finland.
Get Paid More: Mastering Collection and Coding for Success
Speakers: Penny Reed & Dr. Jim DiMarino
Are you ready to boost your revenue into the stratosphere? In this enlightening seminar Penny and Jim will provide insight into the world of dental coding and reimbursement. Discover the ideal revenue cycle key performance indicators (KPI’s), learn the optimal frequency for fee adjustments and unlock the essential coding strategies for 2024 (plus a sneak peek of what’s coming in 2025!). Get ready to supercharge your earnings!
Are you ready to boost your revenue into the stratosphere? In this enlightening seminar Penny and Jim will provide insight into the world of dental coding and reimbursement. Discover the ideal revenue cycle key performance indicators (KPI’s), learn the optimal frequency for fee adjustments and unlock the essential coding strategies for 2024 (plus a sneak peek of what’s coming in 2025!). Get ready to supercharge your earnings!
Brought to you by eAssist Dental Solutions
Dr. Leslie Pasco, the Lifestyle Dentist, is a general dentist, practice management consultant, and public speaker dedicated to enhancing health and wellness. With a mission to empower dentists, she aids in reclaiming control of practices and lives. Dr. Leslie’s expertise addresses industry challenges, offering strategies to navigate rising costs, insurance complexities, and professional burnout. Drawing from her successful career, she guides professionals to amplify business growth, liberate from insurer constraints, and prioritize patient care. Renowned for her transformative teachings, Dr. Leslie speaks widely across North America, impacting audiences from esteemed dental associations to study clubs, facilitating sustainable success in dentistry and life.
Andrea Gallimore is a seasoned professional in the dental industry with more than 25 years of experience using Henry Schein One software. She began her career as an office manager for a multi-doctor practice and later became a certified Dentrix trainer. Currently, Andrea works as a Product Manager at Henry Schein One, where she leverages her software knowledge and office management expertise to help dental practices optimize their efficiency and profitability using HS1 Practice Management Software and Services.
Along with her work as a Product Manager, Andrea has published several articles related to dental practice management and various dental practice communication and marketing tools and presents educational seminars on dental practice management across the country. Additionally, Andrea is an active podcast host, recording episodes on dental practice management subjects.
Andrea’s extensive experience and expertise make her a valuable asset to any dental practice seeking to improve their operations and patient care. Her passion for the dental industry and dedication to helping others make her a respected thought leader in the field.
Amanda G. Rychtanek: Future-focused, dynamic spark plug leveraging strengths, orchestrating resources for peak productivity. National Sales Manager leading the Southern Zone for Henry Schein One, based in Tulsa. Amanda and her team have helped thousands of practices challenge the status quo and unlock their potential in partnership with Henry Schein Ones robust offerings and services.
Unlocking Office Manager Excellence: Streamlining Responsibilities for Practice Growth
Speakers: Dr. Leslie Pasco, Andrea Gallimore & Amanda Rychtanek
Join us for a transformative journey as we celebrate the vital role of office managers as the heartbeat of the dental office. In this dynamic course, we’ll address the challenges holding you back from fulfilling your true potential as practice growth champions. Explore practical strategies to streamline responsibilities, foster effective leadership, and cultivate a culture of accountability.
Learn how to shift from firefighting mode to strategic focus, empowering you to drive practice expansion with confidence and clarity. Don’t miss this opportunity to reignite your passion for practice management and become the driving force behind your office’s success!
Join us for a transformative journey as we celebrate the vital role of office managers as the heartbeat of the dental office. In this dynamic course, we’ll address the challenges holding you back from fulfilling your true potential as practice growth champions. Explore practical strategies to streamline responsibilities, foster effective leadership, and cultivate a culture of accountability.
Learn how to shift from firefighting mode to strategic focus, empowering you to drive practice expansion with confidence and clarity. Don’t miss this opportunity to reignite your passion for practice management and become the driving force behind your office’s success!
Course Learning Objectives:
- Mastering Strategic Focus: Develop skills to shift from reactive “firefighting” to proactive strategic planning, enabling office managers to prioritize tasks effectively and allocate resources for practice growth.
- Fostering Effective Leadership: Learn techniques to inspire and motivate dental office staff, cultivating a positive work environment that encourages teamwork, communication, and accountability.
- Streamlining Responsibilities: Discover practical strategies to streamline administrative tasks and workflows, allowing office managers to optimize efficiency and focus on high-impact initiatives that drive practice expansion.
- Cultivating a Culture of Accountability: Gain insights into establishing clear expectations and accountability mechanisms within the dental office, empowering staff members to take ownership of their roles and contribute to overall practice success.
Brought to you by Lighthouse 360
Friday Mid Morning Educational Sessions
Dr. Scott Leune is the founder of Breakaway Seminars. Throughout his career, Dr. Leune has opened, built, and sold numerous dental practices, has helped open more than 200 startups across the country, and currently supports over 20,000 dentists with purchasing, marketing, consulting, and more.
Dr. Leune has been named one of the 30 most influential people in dentistry and spends his time personally training dentists on advanced practice management through his highly acclaimed Breakaway Seminars. Dr. Leune is also a sought-after keynote speaker, a consultant for dental-related companies, and a private coach for entrepreneurial dentists.
Advanced Systems of Profit Generation for the Office Manager
Speaker: Dr. Scott Leune
While many practices and office managers struggle with the day-to-day grinds of managing staff, patients, and business systems, Advanced Office Managers have a clear focus on increasing profitability of the dental practice while reducing the daily chaotic challenges. In this first-ever dynamic AADOM presentation, Dr. Scott Leune will walk attendees through the latest innovative practice management systems related to patient flow, diagnosis, case acceptance, cost controls, and staff management.
Known for his content-rich presentations, Dr. Leune will give attendees take-home protocols and ideas to make an immediate difference in the practice. New technologies will be discussed, new protocols and staff systems, new data around cost controls, and so much more. You do not want to miss this engaging speaker as every seat will likely be taken by driven office managers wanting to learn the latest innovative management principles.
While many practices and office managers struggle with the day-to-day grinds of managing staff, patients, and business systems, Advanced Office Managers have a clear focus on increasing profitability of the dental practice while reducing the daily chaotic challenges.
In this first-ever dynamic AADOM presentation, Dr. Scott Leune will walk attendees through the latest innovative practice management systems related to patient flow, diagnosis, case acceptance, cost controls, and staff management. Known for his content-rich presentations, Dr. Leune will give attendees take-home protocols and ideas to make an immediate difference in the practice.
New technologies will be discussed, new protocols and staff systems, new data around cost controls, and so much more. You do not want to miss this engaging speaker as every seat will likely be taken by driven office managers wanting to learn the latest innovative management principles.
Brought to you by Curve Dental
With a passion for transforming the face of dental education, Dr. Anissa Holmes has made a name for herself as a leading expert in coaching and presentations. Her exceptional skills have earned her numerous invitations to keynote at prominent events like AACD, contribute to dental publications like Dental Economics, and present at top dental meetings and societies.
At the helm of Delivering WOW Dental Education, Dr. Holmes and her team of experts work alongside dental practices to help them achieve exponential growth. Their focus is on team transformation, leadership, effective case presentation, schedule and systems optimization, and high-return marketing implementation.
While many coaches aim for multiple six-figure years for their clients, Dr. Holmes sets her sights higher – helping her clients reach multiple six-figure months. With her proven approach and results, she is truly changing the game in the world of dental education.
Harnessing Analytics for Team Accountability and Training in Dental Practices
Speaker: Dr. Anissa Holmes
In today’s competitive dental industry, the success of your practice hinges on your ability to lead a cohesive, accountable, and highly skilled team.
This cutting-edge course is designed specifically for office managers and practice leaders who aim to elevate their practice’s performance and profitability through strategic use of analytics. Participants will discover how to utilize scorecards and data analytics to pinpoint performance gaps, enforce accountability, and tailor team training for maximum effectiveness.
By integrating analytical insights into your management approach, you’ll learn to guide your team not just to meet, but to exceed the business goals and provide unparalleled patient care. This course empowers office managers to transform analytics into actionable strategies for growth, enhanced patient satisfaction, and increased profitability for all.
Course description:
In today’s competitive dental industry, the success of your practice hinges on your ability to lead a cohesive, accountable, and highly skilled team. This cutting-edge course is designed specifically for office managers and practice leaders who aim to elevate their practice’s performance and profitability through strategic use of analytics.
Participants will discover how to utilize scorecards and data analytics to pinpoint performance gaps, enforce accountability, and tailor team training for maximum effectiveness. By integrating analytical insights into your management approach, you’ll learn to guide your team not just to meet, but to exceed the business goals and provide unparalleled patient care.
This course empowers office managers to transform analytics into actionable strategies for growth, enhanced patient satisfaction, and increased profitability for all.
Course Learning Objectives:
By the end of this course, participants will be able to:
Master Scorecard Utilization and Analytics: Learn how to effectively use scorecards and analytics to monitor team performance, identify performance gaps, and set clear expectations for accountability and improvement within your dental practice.
Design Targeted Training Programs Based on Analytical Insights: Develop the skills to analyze team performance data, pinpoint specific training needs, and create tailored training programs that directly address these gaps to enhance skills and practice performance.
Lead for Growth and Accountability: Acquire leadership strategies to enforce accountability, motivate team members, and translate improved team performance into increased patient satisfaction, practice growth, and enhanced profitability for both the practice and its employees.
Brought to you by Dental Intelligence
Steven J. Anderson is considered dentistry’s “Yes” Man working with teams to achieve top results in case acceptance and patient service success.
He is Founder of the Total Patient Service Institute (TotalPatientService.com), Crown Council (CrownCouncil.com) and the Smiles for Life Foundation (SmilesForLife.org)
Get ready to laugh, learn, and take your skills to the top!
"Will My Insurance Cover This?" Secrets of Eliminating Payment Obstacles to Treatment Acceptance
Speaker: Steven J. Anderson
Hear “Yes!” more often when you discover proven systems for overcoming the most common patient financial barriers.
Hear “Yes!” more often when you discover proven systems for overcoming the most common patient financial barriers to treatment including:
- Busted: The biggest MYTH about financial objections. It’s NOT true. It never was!
- Do this FIRST and they will be ready to say “Yes!”
- Don’t say that….EVER!
- The secret about timing and financial arrangements. (Get out your watch…and your calendar!)
- The #1 thing patients value More than their money. Ignore it at your peril.
- The biggest financial arrangements mistakes and how to Stop them Now!
And much, much more!
Brought to you by Sunbit
A 26-year veteran of the merchant services industry, Cheryl McKenna helps dental office managers find profit and efficiencies within their patient payment systems. Quantifying those bottom-line contributions sets up that manager for raises, bonuses, exciting line items on a resume: the tools needed for career advancement and personal financial gains.
Cheryl refuses to have a boring workday and tries to make everyone she encounters smile, laugh, or both. She teaches and consults on all aspects of electronic payments, systems, and how to save money to increase profits. She is honored to have worked with hundreds of AADOM practices over the last 12 years.
Become the CFO: Level Up Your Skills and Your Pay
Speaker: Cheryl McKenna
The modern CFO is strategically critical to the financial success of any organization. As an Office Manager, many of your duties overlap those of a CFO and you’re usually the second in command at your practice so why not add a few more skills to your resume and level up to a CFO position?
This course will teach you how to develop key skills to move closer to that C-suite position, providing personal fulfillment, financial rewards and a broad range of “next step” career options. During the course, you’ll learn to understand and analyze key financial reports, the two sides of the revenue coin to add more value to the practice, technology’s and security’s roles in the financial health of the practice and how to quantify numbers and prove to “the boss” that YOU are the CFO, therefore your title and pay should reflect that.
The modern CFO is strategically critical to the financial success of any organization. As an Office Manager, many of your duties overlap those of a CFO and you’re usually the second in command at your practice so why not add a few more skills to your resume and level up to a CFO position? This course will teach you how to develop key skills to move closer to that C-suite position, providing personal fulfillment, financial rewards and a broad range of “next step” career options.
During the course, you’ll learn to understand and analyze key financial reports, the two sides of the revenue coin to add more value to the practice, technology’s and security’s roles in the financial health of the practice and how to quantify numbers and prove to “the boss” that YOU are the CFO, therefore your title and pay should reflect that.
Brought to you by Merchant Advocate
Charles Cohen is managing director and third-generation owner of Benco Dental Company, the nation’s largest independently owned dental distributor, and Clarion Financial, a sister company offering financing to dentists. Founded in 1930 by Benjamin Cohen, Benco serves over 25,000 dental offices and dental laboratories across the United States. The company is based in Northeastern Pennsylvania with locations in 40 states.
A graduate of the University of Pennsylvania, Charles joined Benco as a territory representative in 1989. After taking on management roles in the company’s sales and marketing department, he assumed a senior leadership role in 1997.
Know Your Four Revenue Levers
Speaker: Chuck Cohen
Most practice owners are hyper-focused on lowering their expenses because they believe that’s the only financial lever they can control. But world-class practices focus even more attention on growing their revenue…especially the Four Revenue Levers: fees, insurance reimbursement rates, procedure mix, and schedule. These four revenue levers can make the difference between practice success and practice stagnation.
Most practice owners are hyper-focused on lowering their expenses because they believe that’s the only financial lever they can control. But world-class practices focus even more attention on growing their revenue…especially the Four Revenue Levers: fees, insurance reimbursement rates, procedure mix, and schedule. These four revenue levers can make the difference between practice success and practice stagnation.
In this session, we’ll provide practical ideas that you can implement in your practice tomorrow.
- How and when to increase your fees…with insurance companies, through on-going fee negotiations, and with cash patients.
- How your procedure mix and your schedule combine to drive practice revenue.
- Key benchmarks for procedure mix…and how small changes can drive big revenue improvements.
- How and why monitoring the ‘busyness’ of your team is integral to growing your revenue.
In a higher-inflationary environment where costs continue to increase, revenue growth is integral to long-term practice success…this session will show you how.
Brought to you by Benco Dental
Lois Banta is CEO, President and Founder of Healthcare Enterprises, Inc., a company that specializes in all aspects of dental practice retreats and lectures. Lois has over 45 years of dental experience and consults and speaks nationally and internationally. She is the CEO of The Speaking Consulting Network, and a member of several professional organizations.
Treatment Acceptance from the Patient’s Point of View
Speaker: Lois Banta
Presenting treatment plans to your patients can be challenging at best, especially when it comes to complicated dental procedures like removing and replacing a defective crown or bridge including proper home care to protect the investment. The doctor and the patient need to have clear communication guidelines in order for the patient to make an informed decision. This lecture will cover the roadmap for getting case acceptance and the crucial role the entire team plays.
Course description:
Presenting treatment plans to your patients can be challenging at best, especially when it comes to complicated dental procedures like removing and replacing a defective crown or bridge including proper home care to protect the investment. The doctor and the patient need to have clear communication guidelines in order for the patient to make an informed decision. This lecture will cover the roadmap for getting case acceptance and the crucial role the entire team plays.
Course Learning Objectives
- How the patient hand-off can make or break treatment acceptance
- The importance of total care from diagnosis to scheduling
- Key communication skills for treatment acceptance
- Understand key drivers of patient motivation
Brought to you by Procter & Gamble/Crest + Oral-B
Teresa Duncan is the owner of Odyssey Management. With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth. Her memberships include the National Speakers Association and the National Association of Dental Plans.
She has been named one of the Top 25 Women in Dentistry and is the author of “Moving Your Patients to Yes: Easy Insurance Conversations” as well as a contributing author to the ADA’s annual CDT Companion Guides. In 2021, she was awarded the Lifetime Achievement Award from the American Association of Dental Office Management. Her podcast “Nobody Told Me That!” provides regular coding and management updates as well.
Fearless Financial and Cash Flow Conversations for Faster Payments
Speaker: Teresa Duncan
Cash Flow Conversations – Dental bills can be scary for patients. Confidence and conversational skills are a must to handle patient billing questions. This class will prepare you for a variety of billing and insurance situations.
Fearless Financial & Case Presentations – Receptionists, managers and assistants know that patients usually wait until the doctor leaves the room to ask the hardest questions! This course will help you to become more comfortable with discussing your patient’s treatment options. The ideal case presentation should relax the patient and not be a source of stress for you! A discussion on financial arrangements will help you to handle the money issues with a smile.
Cash Flow Conversations – Dental bills can be scary for patients. Confidence and conversational skills are a must to handle patient billing questions. This class will prepare you for a variety of billing and insurance situations.
Fearless Financial & Case Presentations – Receptionists, managers and assistants know that patients usually wait until the doctor leaves the room to ask the hardest questions! This course will help you to become more comfortable with discussing your patient’s treatment options. The ideal case presentation should relax the patient and not be a source of stress for you! A discussion on financial arrangements will help you to handle the money issues with a smile.
Learn:
- How to effectively communicate with your patients about their treatment needs
- Verbal skills to help you overcome the most common patient objections
- Why solid financial arrangements are essential to case acceptance
Brought to you by Vyne Dental
Although Jeff comes from a family of 7 dentists, he never received “the calling” and instead became a software engineer. After creating a website for his dad’s clinic, he was approached by other members of his family to create their websites, and eventually founded Great Dental Websites.
What started as a family project has evolved into the company it is today, serving over 900 practices worldwide, supported by a team of over 35 employees between our Denver and Sydney offices.
Use AI to Save Time and Boost Your Dental Marketing
Speaker: Jeff Gladnick
Unlock the potential of artificial intelligence to revolutionize your dental practice’s content strategy and propel your growth in this comprehensive course. Through hands-on exercises and live examples, participants will gain the confidence to implement AI strategies that align with their practice goals. We’ll cover content creation using AI tools such as ChatGPT, Bard, and SGE, explaining the pros and cons of each and how to use them in the most effective way.
This course is perfect for office managers, in-house marketers, dentists, and anyone looking to save time and help grow their practice.
Unlock the potential of artificial intelligence to revolutionize your dental practice’s content strategy and propel your growth in this comprehensive course.
Through hands-on exercises and live examples, participants will gain the confidence to implement AI strategies that align with their practice goals. We’ll cover content creation using AI tools such as ChatGPT, Bard, and SGE, explaining the pros and cons of each and how to use them in the most effective way.
This course is perfect for office managers, in-house marketers, dentists, and anyone looking to save time and help grow their practice.
Brought to you by Great Dental Websites
As a dental assistant in the 1980s, Pamela Strahs developed a passion for the dental industry. She has managed a general practice and spent 22 years as a practice administrator. After certifying as a Dentrix trainer, Strahs started her own consulting practice specializing in staff development. She joined the Henry Schein One team of consultants in 2018, bringing with her a passion for sharing her industry knowledge to assist practices with increasing revenue, improving patient retention and decreasing staff turnover. She works to empower practices to make decisions and take actions that bring them closer to their ultimate vision of growth and success.
10 Tips to Supercharge Your Front Office with Your PMS
Speaker: Pamela Strahs
Your front office is the workflow operations center of your practice. A front office team with optimized workflows can help create a first-class patient experience that mirrors the clinical team’s best-in-class patient care. From the first online contact through check-in and check-out, a patient management solution supports your team with built-in and add-on solutions that help you keep your chairs full, reduce missed appointments, and streamline patient interactions with your team. Attend this course to learn how to supercharge your front office.
Your front office is the workflow operations center of your practice. A front office team with optimized workflows can help create a first-class patient experience that mirrors the clinical team’s best-in-class patient care. From the first online contact through check-in and check-out, a patient management solution supports your team with built-in and add-on solutions that help you keep your chairs full, reduce missed appointments, and streamline patient interactions with your team. Attend this course to learn how to supercharge your front office.
Course Learning Objectives:
- Identify several solutions within your PMS that can effectively maintain appointment schedules and minimize missed appointments.
- Demonstrate proficiency in utilizing your PMS to optimize the patient check-in and check-out process, thereby enhancing efficiency and patient satisfaction.
- Develop strategies for implementing workflow enhancements learned during the course, fostering improved communication and collaboration among team members in the front office environment.
- Evaluate the benefits and advantages of transitioning front office operations to cloud-based solutions, including enhanced accessibility, flexibility, scalability, data security, and cost-effectiveness, to optimize practice management processes and deliver superior patient experiences.
Brought to you by Dentrix
Friday Afternoon Educational Sessions
With over 13 years of experience in the dental industry, Jeff Barsotti is the CEO of RecallMax, where he specializes in leveraging software for practice enhancement. He is passionate about empowering dental professionals to maximize growth through engagement and quality service initiatives.
A little less conversation, a little more action
Speaker: Jeff Barsotti
In a highly competitive dental landscape, patients want more from their dental practice. Many practices promise great service but often fall short on delivery. Quality service is more than a buzzword and needs to be clearly defined and implemented to make your practice stand out. Join Jeff Barsotti, CEO of RecallMax to learn how to turn those words into actions.
In a highly competitive dental landscape, patients want more from their dental practice. Many practices promise great service but often fall short on delivery. Quality service is more than a buzzword and needs to be clearly defined and implemented to make your practice stand out. Join Jeff Barsotti, CEO of RecallMax to learn how to turn those words into actions.
During this session, you will learn how to:
- Stand out from the crowd in a competitive landscape.
- Define and implement quality service techniques.
- Create meaningful patient relationships.
- Coach your staff to deliver a powerful brand vision.
- Operate consistently to get the most from every patient touchpoint.
Brought to you by RecallMax
Nationally known author and lecturer, Steve White, is an expert in cybersecurity, ransomware, and business continuity. He’s been a featured speaker at national meetings including AADOM conferences and AADOM chapter meetings. Steve has over 46 years of experience in the dental industry and extensive knowledge of marketing, product development, engineering, and manufacturing disciplines. DDS Rescue is a cybersecurity, compliance, recovery, and consulting company that provides state-of-the art data protection, backup and recovery solutions, HIPAA compliance, data management and security consulting.
Prepare for Your Cyber Attack in 3 Easy Steps: How to Prevent Costly Downtime, Data Loss, and Big HIPAA Fines
Speaker: Steve White
Dental practices – both large and small – are being victimized by cyber criminals. Healthcare continues to be the #1 target of cybersecurity attacks and ransomware in the United States. Experts agree that for most businesses, it’s not a question of IF, but WHEN. Unfortunately, many IT providers don’t have enough network security knowledge to help your practice, and HIPAA regulations specific to dental complicate things even further. The reality is that if you don’t have the proper network security in place to protect from cybersecurity attacks, then you’re probably not HIPAA compliant.
Dental practices – both large and small – are being victimized by cyber criminals. Healthcare continues to be the #1 target of cybersecurity attacks and ransomware in the United States. Experts agree that for most businesses, it’s not a question of IF, but WHEN. Unfortunately, many IT providers don’t have enough network security knowledge to help your practice, and HIPAA regulations specific to dental complicate things even further. The reality is that if you don’t have the proper network security in place to protect from cybersecurity attacks, then you’re probably not HIPAA compliant.
How can you prepare your practice for cyber warfare and make sure you’re HIPAA compliant? It sounds overwhelming, but I’ll break it down into 3 easy steps. And I’ll give you a smart and cost-effective pathway to get there. You’ll learn how to avoid steep HIPAA penalties and save your practice from cybersecurity attacks, ransomware, and costly downtime.
Course Learning Objectives:
- Save your practice from cybersecurity attacks
- Avoid ransomware
- Avoid costly downtime
- Avoid steep HIPAA penalties
Brought to you by DDS Rescue
Jonathan Avedesian is Vice President of Sales at Rectangle Health. He is an experienced SaaS leader with a background in Fintech and the private equity space.
He has held roles as an individual contributor and leader within enterprise and SMB sales; Jonathan also has extensive experience in Sales Enablement and Business Development. Jonathan has helped multiple organizations exceed growth targets through organic and acquisitive growth.
Jonathan resides in Raleigh, North Carolina with his wife, Samantha, and their four children. In his free time, Jonathan enjoys traveling, playing hockey and spending time with his family.
Best Bets To Boost Practice Profitability
Speaker: Jonathan (Jonny) Avedesian
Savvy dental office managers are adopting strategies and technology that give them the winning hand – from attracting new patients, eliminating inefficiencies, and collecting patient and payer payments faster than ever before. Join us in this session to learn about new ways to generate revenue and cut costs by automating the tasks your team tackles every day.
Course description:
Savvy dental office managers are adopting strategies and technology that give them the winning hand – from attracting new patients, eliminating inefficiencies, and collecting patient and payer payments faster than ever before. Join us in this session to learn about new ways to generate revenue and cut costs by automating the tasks your team tackles every day.
Course Learning Objectives:
Hear trends in the patient and payer landscape
Learn best practices to attract and retain patients, reduce no-shows, and expedite patient payments along the patient journey
Learn about technology that literally does things for you!
Brought to you by Rectangle Health
Samantha Jones is dedicated to creating purposeful experiences and empowering others through her business, Cre8Wise Movement.
With 29 years of diverse experience in the dental industry, she has encountered significant victories and heartbreaking losses, shaping the wisdom she imparts in her programs. Beyond her professional endeavors, Samantha is a devoted wife, mother, and philanthropic leader, supporting underserved women by conducting job readiness workshops a few times a year.
Her recent software creation fosters workplace organization and clarity. With a heart full of love and a focused mind, Samantha seeks to facilitate insight and uncover possibilities.
Navigating the Dental Practice Landscape: From Chaos to Success
Speaker: Samantha Jones
Embark on a transformative journey as we delve into the heart of dental practice management in our upcoming presentation, “Navigating the Dental Practice Landscape: From Chaos to Success.” Join us for an insightful exploration that begins with the captivating story of a practice in chaos and unfolds into a roadmap for building a thriving and organized dental practice.
Embark on a transformative journey as we delve into the heart of dental practice management in our upcoming presentation, “Navigating the Dental Practice Landscape: From Chaos to Success.” Join us for an insightful exploration that begins with the captivating story of a practice in chaos and unfolds into a roadmap for building a thriving and organized dental practice.
During this session, Samantha Jones will share real-world anecdotes of practices facing chaos and uncertainty. From there, she will transition into understanding the patient perspective by exploring what patients see, hear, and feel when they step into your practice. This crucial insight forms the foundation for crafting an exceptional patient experience.
Then, Sam will delve into the significance of organizational structure within a dental practice, examining the impact of an organized business on team retention, cultivating a healthy culture, and achieving a seamless workflow.
Aligning your team with clarity emerges as a critical theme as Sam reviews the importance of job descriptions, documented Standard Operating Procedures (SOPs), training assets, and the power of teamwork in fostering a collaborative and efficient work environment. She will also review the relationship of these critical organizational aspects to case acceptance and practice success.
Learning Objectives:
Recognize the factors influencing a positive patient experience and their impact on satisfaction and trust.
Understand the organizational elements that contribute to team retention and foster a healthy work culture.
Define key tasks in dental practice operations and strategies for sustaining success in the industry.
Brought to you by AcceptCare
Craig Dreiling founded S101 in 2014 to solve the most fundamental problems that prevent many dental practices from thriving. Craig intended to become a dentist and practice owner himself before discovering the challenges so many practices face from dental insurance networks. While completing his required chair-side hours, he realized how one sided the benefits market had become.
Nobody seemed to truly understand the complicated system of patient plans and carrier alignment. Craig became concerned with the viability of purchasing a dental practice, and how a practice owner might stay profitable and relevant in the industry. From this, S101 was born. Now, S101 uses millions of market data points and insights gleaned from analyzing 20,000+ group IDs across 10,000+ businesses nationwide, custom analytics software, and over a decade of industry experience to help practices make informed business decisions.
PPO Goldmine: How to Peel the Dental Insurance Onion without Crying--Utilizing over 60M data points!
Speaker: Craig Dreiling
Learn the secrets to transforming dental insurance reimbursements into a strategic advantage for your practice. Explore the art of positioning networking in your favor, converting your provider into a busy AND profitable entity. Learn what really is evaluated during a “fee negotiation.” Peel away the layers of unfavorable plans without risking your patient base.
Learn the secrets to transforming dental insurance reimbursements into a strategic advantage for your practice. Explore the art of positioning networking in your favor, converting your provider into a busy AND profitable entity. Learn what really is evaluated during a “fee negotiation.” Peel away the layers of unfavorable plans without risking your patient base. Learn strategic approaches to boost your provider’s revenue without imposing financial burdens on your patients.
Discover effective communication strategies with carriers and subscribers, reshaping the narrative to your advantage. Break free from being a dental insurance ‘broker’ and grasp the nuances of plan dynamics – whether it’s acquisition or accommodation, you’ll master the difference. Join us in revealing your financial success and transforming your office into a PPO Goldmine without losing all your patients!
Brought to you by Solutions101
With a passion for transforming the face of dental education, Dr. Anissa Holmes has made a name for herself as a leading expert in coaching and presentations. Her exceptional skills have earned her numerous invitations to keynote at prominent events like AACD, contribute to dental publications like Dental Economics, and present at top dental meetings and societies.
At the helm of Delivering WOW Dental Education, Dr. Holmes and her team of experts work alongside dental practices to help them achieve exponential growth. Their focus is on team transformation, leadership, effective case presentation, schedule and systems optimization, and high-return marketing implementation.
While many coaches aim for multiple six-figure years for their clients, Dr. Holmes sets her sights higher – helping her clients reach multiple six-figure months. With her proven approach and results, she is truly changing the game in the world of dental education.
Elevating Excellence: Transforming Your Role as a COO in the Dental Practice
Speaker: Dr. Anissa Holmes
This insightful session is created for Office Managers in the dental field who aspire to elevate their leadership and operational excellence. Explore effective strategies for fostering trust within your team, enhancing communication with dental professionals, and delegating tasks efficiently for optimal practice productivity. Discover innovative methods to streamline your practice’s processes and unlock potential for increased financial success.
This insightful session is created for Office Managers in the dental field who aspire to elevate their leadership and operational excellence. Explore effective strategies for fostering trust within your team, enhancing communication with dental professionals, and delegating tasks efficiently for optimal practice productivity. Discover innovative methods to streamline your practice’s processes and unlock potential for increased financial success.
Learning Objectives:
- Cultivate essential leadership skills to effectively manage and inspire your dental practice team.
- Master the art of collaboration with dentists, translating their vision into actionable plans.
- Learn to streamline operational processes for increased efficiency and smoother practice management.
- Uncover strategies to expand your earning potential through strategic responsibilities and initiatives.
Brought to you by Dentalflix
As Chief Innovation & Growth Officer, John Schaak is responsible for driving profitable growth through the acquisition of new customers and sales of new products and services. John leads company efforts to solve industry problems by identifying new opportunities and markets, as well as innovative new products and services. With his strong commitment to exemplary client service and collaborative approach to both internal and external relationships, John has a demonstrated ability to help players in the healthcare continuum grow their businesses while reducing costs, improving operations, and serving their members more effectively.
Exploring Dental Insurance Dynamics: A Provider-Payer Dialogue
Speaker: John Schaak
Join John Schaak, Chief Innovation and Growth Officer at SKYGEN, in an intriguing panel discussion: “Exploring Dental Insurance Dynamics: A Provider-Payer Dialogue.” This session offers a unique platform for dental office managers and professionals to delve into the evolving relationship between dental care providers and insurance payers.
Join John Schaak, Chief Innovation and Growth Officer at SKYGEN, in an intriguing panel discussion: “Exploring Dental Insurance Dynamics: A Provider-Payer Dialogue.” This session offers a unique platform for dental office managers and professionals to delve into the evolving relationship between dental care providers and insurance payers.
Key discussion points include:
- Innovative ways in which payers are working to enhance their provider experience.
- How AI transforms claims management.
- Introducing value-based models for dental insurance.
- Opportunities within the Medicare Advantage landscape.
This panel, featuring insights from both payer and provider representatives, encourages a high-level dialogue about the rapidly changing world of dental insurance, as well as the opportunities these changes will generate for dental practices.
Attendees will gain a deeper awareness of the critical issues shaping the future of dental insurance, equipping them with the knowledge to navigate these changes more effectively.
Brought to you by Skygen Dental Hub
Beverly Wilburn is the full-time office manager for Dr. Karl Smith, a Virginia periodontist and the Founder and CEO of Magnifident®, a dental business strategy firm. She has testified as an expert on the standard of care in practice administration at both the State and Federal level.
Beverly is a member of the Dental Entrepreneur Woman advisory board, an AADOM Diplomate, and AADOM’s 2022 Practice Administrator of the Year! You will always find Beverly online spooning up a dose of quick wit, offering a voice of reason or a helping hand, and always giving someone – somewhere – something to talk about.
It is Your Circus, They are Your Monkeys, Don't Go Bananas
Speaker: Beverly Wilburn
Are you struggling through challenges in the current staffing environment? Are your team members clowning around? Attendees will explore the art of managing team chaos and thriving in today’s circus of hiring and employee retention. The course is designed for leaders and managers who find themselves juggling multiple responsibilities and personalities in the workplace. Participants will be encouraged to share their experiences and learn from real-world scenarios.
Are you struggling through challenges in the current staffing environment? Are your team members clowning around? Attendees will explore the art of managing team chaos and thriving in today’s circus of hiring and employee retention.
The course is designed for leaders and managers who find themselves juggling multiple responsibilities and personalities in the workplace. Participants will be encouraged to share their experiences and learn from real-world scenarios.
Learning Objectives:
- Understanding Your Circus: Identify the key elements and players and recognize the dynamics of running a successful dental office.
- Taming the Monkeys: Learn strategies to effectively manage diverse teams, handle difficult people, and foster a positive and productive atmosphere.
- Balancing Acts: Systems for sourcing talent and hiring, prioritization, time management, and maintaining focus amidst distractions.
- The Ringmaster’s Toolkit: Practical tools for clear communication, conflict resolution, decision-making under pressure.
- Staying Center Ring: Cultivating a culture where employees want to be successful and want to refer others to work.
Brought to you by Curve Dental
Emme Sanders, a seasoned leader with three decades of experience in dental education, is a recognized expert in Digital Radiography, Intraoral Imaging, and EMS GBT. With dynamic leadership and exceptional interpersonal skills, she has made significant contributions through impactful speaking engagements, coaching initiatives, and prolific writing. Emme holds ACE Certification and Adult Learning credentials, showcasing her commitment to continuous learning. A finalist for the Dr. Bicuspids 2023 Hygiene Educator of the Year, she actively participates in professional networks like the Speaking and Consulting Network and the Academy of Dental Practice Managers.
As a published author of “Welcome to Work: Inspiring Positive Change in the Workplace,” Emme elevates her stellar career by contributing valuable insights beyond dental education. Currently, as the Director of Coaching at Inspired Hygiene, she leverages her extensive knowledge to drive success and positive transformation within dental practices.
Jennifer Steadman, RDH, BSDH, DAADOM, is an expert in hiring, transitions, and business operations, specializing in team development, leadership, and communication within dental practices. As a speaker and author, she brings a wealth of experience, having served in every role in the dental field except as a dentist. Currently, Jennifer holds the position of Director of Operations at Inspired Hygiene, a company dedicated to coaching dental teams in enhancing their hygiene services, systems, and profitability.
In her previous role as Director of Operations for a mid-sized DSO, she managed mergers, acquisitions, onboarding, HR, and budgeting for a team exceeding 200 members. Jennifer is the founder and former president of The Boston Chapter of AADOM, receiving AADOM’s Practice Administrator of the Year award in 2020 and later achieving the highest distinction in the association, Diplomate. She established Steadman Onboarding Solutions (Jen S.O.S.) with a focus on guiding leaders through practice transitions, fostering empathetic leadership, and optimizing team hiring and retention.
As an international speaker, coach and owner of Inspired Hygiene, Rachel has guided thousands of dental professionals to elevate their hygiene services and systems while driving profits to the bottom line and developing empowered, engaged hygienists. Rachel draws from over 30 years of experience as a hygiene profitability coach and clinical hygienist to deliver to-the-point interactive workshops and coaching programs. She is a past recipient of the Dental Excellence Award from DrBicuspid.com for “Most Effective Dental Hygienist Educator” and has been named one of the Top 25 Women in Dentistry by Dental Products Report. Her book “Return on Hygiene” has been called the Hygiene Benchmark Bible and used by dentists all over North America to uncover the true potential of their hygiene teams.
Revolutionizing Workplace Change
Speakers: Emme Sanders, Jennifer Steadman & Rachel Wall
Are you tired of the status quo? Ready to ignite a revolution in your office that sparks innovation, productivity, and a culture of continuous improvement? Join this interactive panel, “Revolutionizing Workplace Change,” where we delve deep into the art of inspiring change and transforming resistance into enthusiasm. Be prepared to challenge the norms, disrupt the ordinary, and lead your team into a future where change is not just welcomed – it’s celebrated. The revolution starts with you!
Are you tired of the status quo? Ready to ignite a revolution in your office that sparks innovation, productivity, and a culture of continuous improvement? Join this interactive panel, “Revolutionizing Workplace Change,” where we delve deep into the art of inspiring change and transforming resistance into enthusiasm. Be prepared to challenge the norms, disrupt the ordinary, and lead your team into a future where change is not just welcomed – it’s celebrated. The revolution starts with you!
Learning Objectives:
- Discover how to facilitate mindset change
- Break the chains of resistance with strategies to make change stick
- Leadership in the age of change
Brought to you by Inspired Hygiene