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Thursday Morning Keynote
You. Your Story. Make an Impact! The Big Picture
Keynote Speaker: Kelly Swanson
A hilarious and wildly motivating journey through the power of story to help you form stronger teams, enhance patient relationships, be more impactful managers, and re-engage in what you do and why you do it. Laughing the whole way.
Thursday Afternoon: Educational Sessions
In 2003, when Heather was busy owning and operating her successful chain of gourmet cafes (as well as raising a toddler and a newborn), the furthest thing from her mind was starting a dental association but life takes interesting turns sometimes. Through a dentist friend of hers, Heather became aware of a niche in dentistry that was not being filled. There was a lack of resources and education available for dental practice administrators. She casually began putting people in touch to help them fill this need (kind of like a hobby) but her entrepreneurial spirit kicked in and soon AADOM was born. When AADOM reached over 1,000 members in less than two years, Heather sold her cafes to devote herself full-time to AADOM. It is now the largest professional association for dental management teams in the country, with over 4,000 members and host of the country’s largest dental office management conference.
As the Vice President of AADOM, Lorie’s role is to strategically build programs and relationships that create awareness of the AADOM mission and benefits to its members. Lorie’s rich history in dentistry, marketing, sponsor relations (for the last ten years), and office management allows her the unique perspective of working with not only the companies who help sponsor education and programs but also the practice administrators and what is best for their growth and development.
“As an office manager for 12 years, I have walked in your shoes. I would have given anything to have had a support system like the one AADOM provides for you – I was truly on an island.”
Lorie also owns , StreeterBuilt Coaching and Consulting, LLC. Her dental career spans 28 years, 12 of which were spent working in a dental practice. In 2015 Lorie was named one of the Top 25 Women in Dentistry by Dental Products Report magazine.
Lorie lives in Washington with her husband. She is an accomplished musician and songwriter who has performed nationwide and has opened for Rascal Flatts, Marty Stuart, Tracy Byrd, and Collin Raye. Lorie is also passionate about wellness and the mind-body connection. Check her out on YouTube. This is a song that Lorie and her son Rhett wrote about people living with chronic illness; it is now featured as the theme song for the Oral Cancer Cause.
FAADOM Fast Track
Facilitated by: Heather Colicchio and Lorie Streeter
The FAADOM FastTrack is a new session at the AADOM Annual Conference. This is an advanced track designed exclusively for those who have achieved Fellowship status within the organization (FAADOM).
She received her dental assisting training while serving in the US Navy. Being trained as a chairside assistant didn’t prepare her for running the front desk for her husband’s new practice. It was given to her after the previous office manager quit and took the funds from the office checking account. After contacting local offices and not receiving help on how to submit insurance claims and create billing statements from ledger cards, she went on a hunt for information thru continuing education courses. She still attends CE courses to keep her up to date on the latest in dentistry. Marsha maintains a working knowledge of daily dental office activities and issues by continuing to work in her husband’s dental practice.
She has spent over 10 years as a dental management consultant and enjoys helping practices put systems and financial plans in place to help make their offices more productive, more efficient and less stressful.
She has experience in scheduling, collections and setting production goals and obtaining them. She has worked with computers in the dental office for over 20 years and is a certified trainer for Dentrix for the past 10 years.
Marsha is a Certified Consultant in Employment Law Compliance and Integrated Performance Management with Bent Ericksen & Associates, member of The Speaking Consulting Network (SCN), Academy of Dental Management Consultants (ADMC), and a lifetime member of the American Association of Office Management (AADOM).
Dental Spouse Roundtable
Facilitated by: Marsha Pilgrim
Spouses and partners face unique challenges as it’s hard to leave work at the office. What happens when your doctor follows you home?! This open forum, moderated by a dental spouse, promises to not only bring you all closer together but will give you take-aways to be a better manager.
Thursday Afternoon: TechPalooza
Additional Tech Sessions Coming Soon!
Over the last 19 years she has worked with Patterson Dental in positions such as Regional Training Advisor, Regional Technology Manager, and presently as the National Corporate Technology Advisor, overseeing all regions with Eaglesoft and digital products. Mary has been very active as a Practice Masters’ Seminar presenter for over 17 years.
She resides in North Carolina and has two grown daughters living one town over in North Carolina. Her lifetime joys are her 3 grandchildren, Brayden, Kendall and Kinley, all living in North Carolina.
Eaglesoft - You Can Make it Happen! Learn What it Takes to Increase Practice Productivity with Your Software
Trainer: Mary Horvath
As a dental administrator, you have the ability to reach that next level of expertise for you, your team and your practice. Use the advanced features of Eaglesoft to better communicate with your patients, increase productivity, give your patients the best possible dental experience and elevate your team.
Dentrix - Filling Holes in Your Schedule: Tips and Tools for a Productive Practice
Trainer: Jeri Sorenson
Holes in the schedule. Almost every front office team struggles with it. Patients cancel on the day of their appointments, or worse, simply fail to show up. What can office managers do?
Dentrix - Master the Metrics that Matter: How to Be the Chief Profitability Officer in Your Practice
Trainer: Miranda Reed
The office manager is often the chief operating officer of the dental practice. You manage everything from the daily schedule to A/R and HR. Your dentist depends on you to help run the business. Making good business decisions requires good business data.
In 2007, Danelle joined Carestream Dental as a Certified Trainer of CS SoftDent. She works closely with the technical support, development, and implementation teams to ensure our software and processes are up-to-date and meet our clients’ needs. When she is not training, Danelle enjoys spending time with her husband and two young sons.
Carestream SoftDent - Maximizing Efficiency in Your Practice
Trainer: Danelle Canales
Join Danelle as she shares tips to maximize efficiency in your practice. You’ll learn how the new Charting overview page will help revolutionize your clinical charting!
Unlocking RevenueWell - A Masterclass in Patient Care Technology
Trainer: Alex Nudel
Calling all RevenueWell Rockstars, you do not want to miss this class! RevenueWell founder Alex Nudel unlocks the power of your patient care system, showing you how to effortlessly save time, grow your practice, and look good while doing it!
RevenueWell - Create Your Perfect Day by Cutting Out Unnecessary Stress
Trainer: Deana Zost, FAADOM
Filling the schedule. New patient acquisition. Patient retention. Treatment acceptance.
We hear these topics every single day. They’re the white whale of every dental practice that’s ever lived, and boy are they stressful! How to get, keep, and maximize patients: it’s a lot of work!
Weave - “Hear No Patients, See No Patients” - How Technology Fills the Gaps of Human Connection
Trainer: Mike Buckner
As consumers and patients, we use all of our senses in choosing a good provider to take care of us. It is not a decision to take lightly. It starts with the initial research on the web, and leads into the new patient phone call, the case presentation and treatment acceptance, and ends with how we leave the patient.