Course Descriptions
Pick a day to learn what's happening.
Wednesday: Pre-Conference Morning Sessions
Additional tuition will be added to your registration when you enroll in one of the Wednesday sessions. Choose one, or make a day of it by choosing a morning and afternoon session.
Judy Kay Mausolf is a speaker, author and dental culture specialist, expertise in helping others get happier and more successful! She coaches teams how to grow their practices by becoming better leaders, working together better and delivering service with more focus and passion.
Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, member of National Speakers Association, Academy of Dental Management Consultants and recognized leader in consulting by Dentistry Today. Author of three books; “Ta-dah!”, “Rise & Shine!”, “Delivering W.O.W. Service”, contributing author dental magazines and a newsletter entitled “Show Your Shine”.
Happier, Healthier & Higher Performing Culture
Speaker: Judy Kay Mausolf
Do you feel exhausted and frustrated with the constant drama, tension, and negative attitudes in your workplace? Are you often disappointed and disheartened with the toxic behaviors and don’t know how to make them stop?
Do you feel exhausted and frustrated with the constant drama, tension, and negative attitudes in your workplace? Are you often disappointed and disheartened with the toxic behaviors and don’t know how to make them stop?
If you want a happier, more cohesive, and higher performing team you have come to the right place! It may sound like a fantasy…but trust me it’s real! You can have a team that is engaged, cohesive, and equipped!
Join Judy Kay Mausolf in a learning lab experience on “How to Build a Happier, Healthier, and Higher Performing Culture!”! This course will illuminate for people at an individual, team and organization level; showing people clearly how to implant positive practices in their personal habits, teamwork routines and the practice culture. Whether it’s at the office or at home we can all benefit from understanding how to build happier, heathier, and higher performing relationships. You can look forward to coming to work every day, which ultimately results in the growth of your practice! When your team becomes more engaged, focused, and increase collaboration, the patients have a more enriching experience, and you can sustain a consistently high level of performance.
COURSE OBJECTIVES
- Understand the 5 C‘s to work together better
- Learn strategies to successfully integrate new team members into a change resistant team/culture
- Identify individual and team expectations to nurture compassion and compromise
- Discover ways to celebrate individual/department/team successes
- Clarify commitments to leave the C.R.A.P. at the door
Morning Session 8:00am – 11:30am
Cost $125 Includes Breakfast
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
Adele Reische of Synergy Practice Management brings a unique blend of training, support and insight to her clients, coaching them through the shift from surviving to thriving. With over 35 years of experience in dentistry, management and speaking, Adele rallies the troops to action, engaging everyone on the dental team as they work together to effect positive change and growth for the entire practice.
Adele enjoys spending time in the great outdoors with family and friends houseboating, in addition to hunting and fishing with her husband Ken of 37 years.
She is the Director of Member Relations with the Speaking Consulting Network (SCN), and is also a graduate of The Consulting U, a masters training and continuing education program specifically for dental practice management consultants. Adele is an active member of the Academy of Dental Management Consultants, The American Academy of Dental Office Mangers as well as a Certified Consultant in Employment Law and is the Director of Provider Affiliations with The Allana Smiles Foundation. Allanasmiles.org
Get Active! Are Your Patients Active, Inactive or Just Plain Reluctant?
Speaker: Adele Reische
Everyone talks about and understands active and inactive patients, what we miss, actually, what we have misunderstood, is the reluctant patient. We challenge you to DO outside of the box work and redefine your patient classifications.
Everyone talks about and understands active and inactive patients, what we miss, actually, what we have misunderstood, is the reluctant patient. We challenge you to DO outside of the box work and redefine your patient classifications. In this workshop we will first explore what an active patient is and the strengths they bring to your practice. Next, how to identify and define your inactive patients. Finally, spend quality time learning who your reluctant patients are, and just how to inspire and promote them to a high level of performing. The time is now to discover your strengths, stop being reluctant and step up to get Active with Your Recare with Proven Predictable Results!
Morning Session 8:00am – 11:30am
Cost $125 Includes Breakfast
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
Foundations of Dental Office Management
Speaker: Teresa Duncan, MS, FAADOM
This course is designed for doctors or managers with less than five years of management experience or for those desiring a refresher course on the basics of dental office management. Experienced dentists know clinical excellence alone does not spell success – managerial talent and leadership is needed as well.
This course is designed for doctors or managers with less than five years of management experience or for those desiring a refresher course on the basics of dental office management. Experienced dentists know clinical excellence alone does not spell success – managerial talent and leadership is needed as well.
Discussions will focus on situations that most managers encounter in their new roles. From hiring and firing to managing your practice’s revenue cycle – we’ll review basic systems that you will need to have in place.
Topics will include:
- Structuring an effective team
- Managing your practice for financial success
- Tips on insurance management
- Leadership and attitude as a manager
Morning Session 8:00am – 11:30am
Cost $125 Includes Breakfast
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
Katherine Eitel Belt, CSP, is Dentistry’s Unscripted Communications Coach! Founder of LionSpeak Communication Coaching, international speaker, author, and performance coach, Katherine is best known for helping professionals develop courageous, unscripted conversations with patients, clients, co-workers, and audiences. Whether communicating from a treatment room, boardroom, or stage, audiences love her simple yet powerful formulas for delivering messages with clarity, courage, and inspiration.
Spotlight-On-Speaking champion, National Speakers Association Certified Speaking Professional, Speaking Consulting Network founding member, past-president of the Academy of Dental Management Consultants, faculty instructor for Dental Business Institute and Dental Speakers Institute, recipient of the Linda Miles Spirit Award.
Courageous Coaching: Leading, Training & Coaching Your Team to Higher Levels
Speaker: Katherine Eitel Belt, CSP
The workforce has changed, and we must adapt our leadership if we want our teams to perform at a high level, communicate maturely, and think for themselves. And it’s easier than you think! Katherine Eitel Belt, Dentistry’s Unscripted Communication and Leadership Coach, will teach and demonstrate how the new science around coaching, feedback, and leadership can you give a huge business advantage in a highly competitive employment and business environment.
The workforce has changed, and we must adapt our leadership if we want our teams to perform at a high level, communicate maturely, and think for themselves. And it’s easier than you think! Katherine Eitel Belt, Dentistry’s Unscripted Communication and Leadership Coach, will teach and demonstrate how the new science around coaching, feedback, and leadership can you give a huge business advantage in a highly competitive employment and business environment. Join Katherine as she shines a light on how best to deliver critical messages and skills training; how to handle conflict and difficult personalities; how to reach and coach underperforming team members in a non-judgmental, authentic way; and how to empower adult learners to realize their full potential. This presentation includes real-life examples, live demonstration, and tremendous inspiration about what can be accomplished both professionally and personally by succeeding with necessary conversations about broken agreements, under performance, non-participation, negativity, or toxic behavior. Learn a life-changing way to improve meetings, trainings, leadership, relationships, and results.
Learning Objectives: Upon completion of this session, participants will:
- Understand the current science about the value of coaching
- Know how coaching differs from supervising and why it is a superior choice to train and grow the current workforce
- Learn various coaching techniques and a framework for Courageous Conversations with employees
- Increase compliance and accountability without driving good people away
- Organize and lead dynamic team meetings and trainings
- Create fun in the educational setting—without looking silly
- Masterfully manage difficult or resistant learners
- Adapt training curriculum for one-on-one, group and remote learning
- Love your job as a manager and trainer more than ever before!
Morning Session 8:00am – 11:30am
Cost $125 Includes Breakfast
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
Colleen Huff, FAADOM has been in the dental field for 20+ years. Her dental career began as a Customer Service Rep for Metlife Dental in Utica, NY. From there a move to New Jersey introduced her to the world of dental offices and she has been there ever since. Colleen honed her office skills for about 7 years before taking on the world of office management in 2001. Colleen has been an independent consultant for numerous office throughout the country. She has helped to grow a practice from the ground up as well as re-organize established practices. Colleen is an AADOM member and was the founder/president of the Buffalo/WNY Chapter of AADOM- (D.E.N.T.A.L. Study Group). Colleen achieved her fellowship with AADOM in 2015. She spends her time now growing her own consulting business, The Dental Insurance Coach, working with offices across the country as they navigate the terrain of dental insurance.
Insurance and Patient Accounts
Speakers: Colleen Huff, FAADOM & Laura Nelson, FAADOM
When patients come to your practice for treatment or are presented with a treatment plan, one of the first questions they inevitably ask is, “Will this be covered by my insurance?” Trust, transparency, and exceptional customer service are critical to your success now more than ever.
When patients come to your practice for treatment or are presented with a treatment plan, one of the first questions they inevitably ask is, “Will this be covered by my insurance?” Trust, transparency, and exceptional customer service are critical to your success now more than ever. Your patients want to come in and know you’re the expert to help them take care of their
teeth, they can trust your dentistry, your team, and know that you will do your best to help them get the most out of their dental benefits. Keeping your insurance organized within your software can also be a struggle. Accurate billing and insurance breakdowns are the backbone to the financial health of the practice.
Join Laura Nelson, founder of Front Office Rocks and Dental Insurance Expert, Colleen Huff as they guide you on the path to understanding Insurance and Patient Accounts.
Course Learning Objectives:
• Understand insurance “language”
• Establish consistency when discussing treatment and estimates
• Differentiate the specifics of insurance plans, coverage, and maximizing it for your
practice
• Increase claim submission efficiency and reduce denials
• Help patients understand and answer questions regarding balance
• Avoid the trap of too much information (TMI)
• Get a handle on AR and the stages of billing and collections
Morning Session 8:00am – 11:30am
Cost $125 Includes Breakfast
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
AADOM Chapter Leadership Meeting
Facilitated by the AADOM Team
Exclusively for AADOM Chapter Leadership
Chapter presidents and vice presidents join us for a morning workshop focused on strengthening your local chapter.
Similar to running your dental practice, overseeing a local AADOM chapter can have its challenges. That’s why we bring together our chapter leaders for a focused workshop to discuss challenges, share ideas and best practices, promote team building and leadership skills for growing your local chapter. Morning and afternoon sessions will feature different topics and speakers.
Morning Session: 8:00am – 11:30am
Includes breakfast
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
Dr. Kerr earned Mastership in the Academy of General Dentistry and was honored in 2011 with its presentation of the Life-Long Learning and Service Recognition Award.
He has been awarded Fellowship in both the American and International Colleges of Dentistry, as well as the Pierre Fauchard Academy.
Additionally, he is a member of the Hinman Dental Society, an Honored Fellow of the Georgia Dental Association, and an Adjunct Associate Professor for the University of Alabama’s School of Dentistry in Birmingham.
Dr. Kerr used his successful small-town practice as a community partner for more than thirty-five years and established a clinic for the indigent in 1994.
He has been recognized by state and local organizations as Dentist, Citizen, Professional, and Small-Business Person of the Year.
A highly regarded speaker on the international stage, he is also the author of “Ten Tips to the Top, a primer for the successful dental practice” and multiple books of inspiration, including “When Life Needs a Sticky Note!
Dental Spouse Network Morning Retreat
Wayne Kerr, DDS
Exclusively for dental spouses and dentists.
Two great topics fill your morning!
When Life Needs a Sticky Note
Isn’t it satisfying to cross an item off a to-do list? It’s even more fun to complete a task on a sticky note and toss it. But some sticky notes are worth keeping and posting, especially those with messages that remind us of what’s truly important in our lives.
The 2020 pandemic caused us to rearrange our priorities and refocus. Join Wayne as he shares personal stories and experiences designed to educate, entertain, inspire, and remind us of what matters most. Oh, and bring a few sticky notes with you… you might just want to jot something down.
Learning Objectives:
- Recognize that fiscal sanity protects your family, the roof over your head, and the food on your table.
- Learn why you must have a will, centralize important documents, and ask parents how you can help with “aging in place.”
- Review proven techniques to minimize personal and professional stress.
- Consider ways to love your life more!
Life After Doctor & How to Get There
Only one in five dentists will successfully transition their practice to new ownership. Learn key concepts to facilitate the process, three pitfalls to avoid, and steps to take after the sale. Evaluate a dentist’s typical retirement budget and calculate your personal retirement “number.” Examine the importance of “retiring to something,” and identify ways to love “life after Dr.” This fun and thought-provoking presentation will help you take the steps needed to become “one of the five.”
Learning Objectives:
- Identify elements critical to a successful transition and pitfalls to avoid.
- Plan financially, emotionally, and psychologically for retirement.
Morning Session 8:00am – 11:30am
Cost $125 Includes Breakfast
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
Wednesday: Pre-Conference Afternoon Sessions
Additional tuition will be added to your registration when you enroll in one of the Wednesday sessions. Choose one, or make a day of it by choosing a morning and afternoon session.
Judy Kay Mausolf is a speaker, author and dental culture specialist, expertise in helping others get happier and more successful! She coaches teams how to grow their practices by becoming better leaders, working together better and delivering service with more focus and passion.
Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, member of National Speakers Association, Academy of Dental Management Consultants and recognized leader in consulting by Dentistry Today. Author of three books; “Ta-dah!”, “Rise & Shine!”, “Delivering W.O.W. Service”, contributing author dental magazines and a newsletter entitled “Show Your Shine”.
Happier, Healthier & Higher Performing Culture
Speaker: Judy Kay Mausolf
Do you feel exhausted and frustrated with the constant drama, tension, and negative attitudes in your workplace? Are you often disappointed and disheartened with the toxic behaviors and don’t know how to make them stop?
Do you feel exhausted and frustrated with the constant drama, tension, and negative attitudes in your workplace? Are you often disappointed and disheartened with the toxic behaviors and don’t know how to make them stop?
If you want a happier, more cohesive, and higher performing team you have come to the right place! It may sound like a fantasy…but trust me it’s real! You can have a team that is engaged, cohesive, and equipped!
Join Judy Kay Mausolf in a learning lab experience on “How to Build a Happier, Healthier, and Higher Performing Culture!”! This course will illuminate for people at an individual, team and organization level; showing people clearly how to implant positive practices in their personal habits, teamwork routines and the practice culture. Whether it’s at the office or at home we can all benefit from understanding how to build happier, heathier, and higher performing relationships. You can look forward to coming to work every day, which ultimately results in the growth of your practice! When your team becomes more engaged, focused, and increase collaboration, the patients have a more enriching experience, and you can sustain a consistently high level of performance.
COURSE OBJECTIVES
- Understand the 5 C‘s to work together better
- Learn strategies to successfully integrate new team members into a change resistant team/culture
- Identify individual and team expectations to nurture compassion and compromise
- Discover ways to celebrate individual/department/team successes
- Clarify commitments to leave the C.R.A.P. at the door
Afternoon Session 1:00pm – 4:30pm
Cost $125 Includes Lunch
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
Adele Reische of Synergy Practice Management brings a unique blend of training, support and insight to her clients, coaching them through the shift from surviving to thriving. With over 35 years of experience in dentistry, management and speaking, Adele rallies the troops to action, engaging everyone on the dental team as they work together to effect positive change and growth for the entire practice.
Adele enjoys spending time in the great outdoors with family and friends houseboating, in addition to hunting and fishing with her husband Ken of 37 years.
She is the Director of Member Relations with the Speaking Consulting Network (SCN), and is also a graduate of The Consulting U, a masters training and continuing education program specifically for dental practice management consultants. Adele is an active member of the Academy of Dental Management Consultants, The American Academy of Dental Office Mangers as well as a Certified Consultant in Employment Law and is the Director of Provider Affiliations with The Allana Smiles Foundation. Allanasmiles.org
Get Active! Are Your Patients Active, Inactive or Just Plain Reluctant?
Speaker: Adele Reische
Everyone talks about and understands active and inactive patients, what we miss, actually, what we have misunderstood, is the reluctant patient. We challenge you to DO outside of the box work and redefine your patient classifications.
Everyone talks about and understands active and inactive patients, what we miss, actually, what we have misunderstood, is the reluctant patient. We challenge you to DO outside of the box work and redefine your patient classifications. In this workshop we will first explore what an active patient is and the strengths they bring to your practice. Next, how to identify and define your inactive patients. Finally, spend quality time learning who your reluctant patients are, and just how to inspire and promote them to a high level of performing. The time is now to discover your strengths, stop being reluctant and step up to get Active with Your Recare with Proven Predictable Results!
Afternoon Session 1:00pm – 4:30pm
Cost $125 Includes Lunch
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
Dr. Kerr earned Mastership in the Academy of General Dentistry and was honored in 2011 with its presentation of the Life-Long Learning and Service Recognition Award.
He has been awarded Fellowship in both the American and International Colleges of Dentistry, as well as the Pierre Fauchard Academy.
Additionally, he is a member of the Hinman Dental Society, an Honored Fellow of the Georgia Dental Association, and an Adjunct Associate Professor for the University of Alabama’s School of Dentistry in Birmingham.
Dr. Kerr used his successful small-town practice as a community partner for more than thirty-five years and established a clinic for the indigent in 1994.
He has been recognized by state and local organizations as Dentist, Citizen, Professional, and Small-Business Person of the Year.
A highly regarded speaker on the international stage, he is also the author of “Ten Tips to the Top, a primer for the successful dental practice” and multiple books of inspiration, including “When Life Needs a Sticky Note!
Key Elements to Practice Success
Speaker: Wayne Kerr, DDS
Whether you’re new to a practice, enjoy peak productivity, or nearing retirement, you won’t want to miss this informative and entertaining presentation.
Whether you’re new to a practice, enjoy peak productivity, or nearing retirement, you won’t want to miss this informative and entertaining presentation. Explore in detail ten key concepts that can contribute to greater productivity and profitability, as well as reduced stress, financial security, and more joy every day.
Learning Objectives:
- Adopt systems to improve hiring, training, team building and stress-management.
- Utilize innovative marketing techniques and plan for financial success.
Afternoon Session 1:00pm – 4:30pm
Cost $125 Includes Lunch
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
Katherine Eitel Belt, CSP, is Dentistry’s Unscripted Communications Coach! Founder of LionSpeak Communication Coaching, international speaker, author, and performance coach, Katherine is best known for helping professionals develop courageous, unscripted conversations with patients, clients, co-workers, and audiences. Whether communicating from a treatment room, boardroom, or stage, audiences love her simple yet powerful formulas for delivering messages with clarity, courage, and inspiration.
Spotlight-On-Speaking champion, National Speakers Association Certified Speaking Professional, Speaking Consulting Network founding member, past-president of the Academy of Dental Management Consultants, faculty instructor for Dental Business Institute and Dental Speakers Institute, recipient of the Linda Miles Spirit Award.
Courageous Coaching: Leading, Training & Coaching Your Team to Higher Levels
Speaker: Katherine Eitel Belt, CSP
The workforce has changed, and we must adapt our leadership if we want our teams to perform at a high level, communicate maturely, and think for themselves. And it’s easier than you think! Katherine Eitel Belt, Dentistry’s Unscripted Communication and Leadership Coach, will teach and demonstrate how the new science around coaching, feedback, and leadership can you give a huge business advantage in a highly competitive employment and business environment.
The workforce has changed, and we must adapt our leadership if we want our teams to perform at a high level, communicate maturely, and think for themselves. And it’s easier than you think! Katherine Eitel Belt, Dentistry’s Unscripted Communication and Leadership Coach, will teach and demonstrate how the new science around coaching, feedback, and leadership can you give a huge business advantage in a highly competitive employment and business environment. Join Katherine as she shines a light on how best to deliver critical messages and skills training; how to handle conflict and difficult personalities; how to reach and coach underperforming team members in a non-judgmental, authentic way; and how to empower adult learners to realize their full potential. This presentation includes real-life examples, live demonstration, and tremendous inspiration about what can be accomplished both professionally and personally by succeeding with necessary conversations about broken agreements, under performance, non-participation, negativity, or toxic behavior. Learn a life-changing way to improve meetings, trainings, leadership, relationships, and results.
Learning Objectives: Upon completion of this session, participants will:
- Understand the current science about the value of coaching
- Know how coaching differs from supervising and why it is a superior choice to train and grow the current workforce
- Learn various coaching techniques and a framework for Courageous Conversations with employees
- Increase compliance and accountability without driving good people away
- Organize and lead dynamic team meetings and trainings
- Create fun in the educational setting—without looking silly
- Masterfully manage difficult or resistant learners
- Adapt training curriculum for one-on-one, group and remote learning
- Love your job as a manager and trainer more than ever before!
Afternoon Session 1:00pm – 4:30pm
Cost $125 Includes Lunch
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
Colleen Huff, FAADOM has been in the dental field for 20+ years. Her dental career began as a Customer Service Rep for Metlife Dental in Utica, NY. From there a move to New Jersey introduced her to the world of dental offices and she has been there ever since. Colleen honed her office skills for about 7 years before taking on the world of office management in 2001. Colleen has been an independent consultant for numerous office throughout the country. She has helped to grow a practice from the ground up as well as re-organize established practices. Colleen is an AADOM member and was the founder/president of the Buffalo/WNY Chapter of AADOM- (D.E.N.T.A.L. Study Group). Colleen achieved her fellowship with AADOM in 2015. She spends her time now growing her own consulting business, The Dental Insurance Coach, working with offices across the country as they navigate the terrain of dental insurance.
Insurance and Patient Accounts
Speakers: Colleen Huff, FAADOM & Laura Nelson, FAADOM
When patients come to your practice for treatment or are presented with a treatment plan, one of the first questions they inevitably ask is, “Will this be covered by my insurance?” Trust, transparency, and exceptional customer service are critical to your success now more than ever.
When patients come to your practice for treatment or are presented with a treatment plan, one of the first questions they inevitably ask is, “Will this be covered by my insurance?” Trust, transparency, and exceptional customer service are critical to your success now more than ever. Your patients want to come in and know you’re the expert to help them take care of their
teeth, they can trust your dentistry, your team, and know that you will do your best to help them get the most out of their dental benefits. Keeping your insurance organized within your software can also be a struggle. Accurate billing and insurance breakdowns are the backbone to the financial health of the practice.
Join Laura Nelson, founder of Front Office Rocks and Dental Insurance Expert, Colleen Huff as they guide you on the path to understanding Insurance and Patient Accounts.
Course Learning Objectives:
• Understand insurance “language”
• Establish consistency when discussing treatment and estimates
• Differentiate the specifics of insurance plans, coverage, and maximizing it for your
practice
• Increase claim submission efficiency and reduce denials
• Help patients understand and answer questions regarding balance
• Avoid the trap of too much information (TMI)
• Get a handle on AR and the stages of billing and collections
Afternoon Session 1:00pm – 4:30pm
Cost $125 Includes Lunch
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
AADOM Chapter Leadership Meeting
Facilitated by the AADOM Team
Exclusively for AADOM Chapter Leadership
Chapter presidents and vice presidents join us for a morning workshop focused on strengthening your local chapter.
Similar to running your dental practice, overseeing a local AADOM chapter can have its challenges. That’s why we bring together our chapter leaders for a focused workshop to discuss challenges, share ideas and best practices, promote team building and leadership skills for growing your local chapter. Morning and afternoon sessions will feature different topics and speakers.
Afternoon Session 1:00pm – 4:30pm
Includes Lunch
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
Dental Spouse Business Network Afternoon Roundtable
Facilitated by Teresa Duncan, MS, FAADOM
Exclusively for dental spouses and dentists.
Sometimes you can’t just leave issues at the office because they ride home with you!
Sometimes you can’t just leave issues at the office because they ride home with you! Meet up with other managing dental spouses here at the conference to discuss topics and challenges specific to your personal and business lives. DSBN moderator Teresa Duncan will help to guide the conversations.
Afternoon Session 1:00pm – 4:30pm
Cost $125 Includes Lunch
Approved for 3 CE towards AADOM Designations
Session is also approved for AGD/PACE CE
Thursday Morning Keynote
The best-selling author of nearly 50 sports books, Ross Bernstein is an award-winning peak performance business speaker who’s keynoted conferences on ALL SEVEN continents for audiences as small as 10 and as large as 10,000. Ross and his books have been featured on thousands of television and radio programs over the years including CNN, ESPN, Bloomberg, Fox News, and “CBS This Morning,” as well as in the Wall Street Journal, New York Times and USA Today. He’s spent the better part of the past 25 years studying the DNA of championship teams and his program, “The Champion’s Code: Building Relationships Through Life Lessons of Integrity and Accountability from the Sports World to the Business World,” not only illustrates what it takes to become the best of the best, it also explores the fine line between cheating and gamesmanship in sports as it relates to values and integrity in the workplace. As a working member of the media in his home state of Minnesota, Ross has a unique behind the scenes access to all of the local sports franchises in the area, including the Vikings, Twins, Timberwolves, Wild and Gophers. As such, he spends lots of his time in dugouts, club houses, locker rooms, and press boxes — and it’s here where Ross has met and interviewed thousands of professional athletes over the years. Ross’ program is all about the DNA of what makes champions in sports so unique and how that relates to business. There are reasons certain teams win consistently, whereas others don’t… and he explains why.
The Champion's Code
Keynote Speaker: Ross Bernstein
Building Relationships through Life Lessons of Integrity and Accountability from the Sports World to the Business World
Ross Bernstein shares his insight about the DNA of what makes champions in sports so unique and how there is a close relationship to business. Ross has interviewed more than 1,000 professional athletes and coaches all having one thing in common — they were all members of championship teams. Through his research he concluded the same metrics and characteristics that were common among champions in sports, were also common among peak performers in business. There are reasons certain teams win consistently, whereas others don’t… and Ross explains why.
Ross weaves sports stories, about the DNA of champions, along with stories of companies who he has worked with around the world — and shares best practice ideas on ways to overcome disruption, while ultimately building stronger relationships. The simple fact is… we like to do business with people we trust, people we like, and who just “get it” — CHAMPIONS.
Learning Objectives:
- Create a “culture of excellence” by giving extraordinary customer service.
- Generate momentum by utilizing the “currency of karma”.
- Follow their moral compasses to win “the right way,” with respect, ethics, and integrity.
- Be better leaders and create more “buy-in” by embracing change and failure.
- Evolve from “order takers” to “trusted partners” by enhancing the quality of their relationships.
Thursday Afternoon: Educational Sessions
The best-selling author of nearly 50 sports books, Ross Bernstein is an award-winning peak performance business speaker who’s keynoted conferences on ALL SEVEN continents for audiences as small as 10 and as large as 10,000. Ross and his books have been featured on thousands of television and radio programs over the years including CNN, ESPN, Bloomberg, Fox News, and “CBS This Morning,” as well as in the Wall Street Journal, New York Times and USA Today. He’s spent the better part of the past 25 years studying the DNA of championship teams and his program, “The Champion’s Code: Building Relationships Through Life Lessons of Integrity and Accountability from the Sports World to the Business World,” not only illustrates what it takes to become the best of the best, it also explores the fine line between cheating and gamesmanship in sports as it relates to values and integrity in the workplace. As a working member of the media in his home state of Minnesota, Ross has a unique behind the scenes access to all of the local sports franchises in the area, including the Vikings, Twins, Timberwolves, Wild and Gophers. As such, he spends lots of his time in dugouts, club houses, locker rooms, and press boxes — and it’s here where Ross has met and interviewed thousands of professional athletes over the years. Ross’ program is all about the DNA of what makes champions in sports so unique and how that relates to business. There are reasons certain teams win consistently, whereas others don’t… and he explains why.
Wearing the C: Leadership Lessons from the Greatest Captains and Coaches in Sports
Speaker: Ross Bernstein
In this session Ross will focus on dozens of amazing leaders from the world of sports, and explain how they were able to create “buy-in” through some very unorthodox methods.
In this session Ross will focus on dozens of amazing leaders from the world of sports, and explain how they were able to create “buy-in” through some very unorthodox methods. Success in business today is all about trust, communication and building deeper relationships — and it’s no different in sports. Coaches have to motivate their players in order to not only win, but to keep their jobs — so they have a lot of different tools in their tool boxes. Ross learned that there is no right way to lead, so he will share many different philosophies business leaders can use to develop better relationships in the workplace.
Learning Objectives:
- Lead with integrity in order to achieve success
- Create buy-in to connect with millennials, boomers and challenging co-workers
- Generate momentum through leading by example and mentorship of others
- Create a winner’s mindset in order to stay self-motivated through good times and bad
Rita Zamora is an international speaker and author of the book Get Found, Get Liked, Get Patients – Making the Most of Social Media. She is the founder of Connect90, a customizable social media program helping dentists with content ideas and tools to save time and get better results. A former treatment coordinator, Rita graduated magna cum laude from the University of Colorado with a bachelor’s degree in business and marketing and has over 20 years experience in the business of dentistry.
Get Found, Get Liked, Get Patients - Making the Most of Social Media
Speaker: Rita Zamora
Over 40% of potential new patients will never consider your practice unless you provide them with ample opportunity to research you online. This goes far beyond having a traditional website.
Over 40% of potential new patients will never consider your practice unless you provide them with ample opportunity to research you online. This goes far beyond having a traditional website. Discover what top dental practices are doing to be discovered and grow their practice with social media. We’ll also discuss systems and protocols to make social media management easier and more effective. Being social doesn’t have to be a chore!
Learning Objectives:
- Describe how the patient journey has changed and what this means for your practice.
- Discuss which strategies and tactics work best for social media today.
- Discover methods to streamline, better manage, and enhance your social media marketing.
Angela is a Dental practice business and development coach. She brings over 30 years of hands-on experience while helping doctors and teams reach their full potential. Angela is also a speaker and educator for dental practices. Her background as an administrator, expanded function dental assistant, new patient coordinator, office manager, and advanced training with dental management systems is invaluable with the day to day operations in a dental office, with the doctor, and with the team.
Create a Better Day with Great Scheduling
Speaker: Angela Davis-Sullivan
Are you frustrated with how your day goes, or doesn’t go? Scheduling plays a huge role in lowering the stress of the day for you and your patients.
Are you frustrated with how your day goes, or doesn’t go? Scheduling plays a huge role in lowering the stress of the day for you and your patients.
Learning Objectives:
- Create a schedule that works for your practice
- Overcome objections with scheduling
- Lower stress for the team and doctor with scheduling
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guide™. In 2021 she received AADOM’s Lifetime Achievement Award. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
Revenue Cycle Management for Leaders
Speaker: Teresa Duncan, MS, FAADOM
Exclusively for AADOM Designation Holders, FAADOM, MAADOM or DAADOM
Today’s practice leader doesn’t just manage collections. Cash flow, payment organization and forecasting are all key components of revenue cycle management (RCM). This class will explain why we need to think past sending statements and making collections calls so that we can stay cash flush and prepared for any challenges.
We’ll also discuss how to explain the importance of RCM to your team members so they can support you in your efforts.
Topics will include:
- Best practices for your collections process
- Review of inventory management
- How to discuss revenue goals with the team
Creating a Safe Harbor
Speaker: Debi Carr
The Health Insurance Portability and Accountability Act (HIPAA) was amended on January 5, 2021, to create a safe harbor provision for covered entities by enhancing their cyber security protocols in their practices.
The Health Insurance Portability and Accountability Act (HIPAA) was amended on January 5, 2021, to create a safe harbor provision for covered entities by enhancing their cyber security protocols in their practices. This amendment incentivizes practices to implement a Security Management Plan by reducing fines and penalties. But most important a strong Security Management Plan will protect your practice.
Learning Objectives:
- Gain an understanding of new and emerging cyber threats and how they are affecting dental practices.
- Examine the Safe Harbor amendment and how it affects your practice.
- Step through establishing a Safe Harbor
- Dispel many of the myths of HIPAA and other state and federal laws.
Lynne’s diverse experience enables her to have a unique perspective on dentistry and all of its varied components. Lynne has over 25 years of business experience in several industries, including: dentistry, medical, pharmacy, sales, transportation, logistics, and project management.
Lynne received her BS in Business Administration from Mary Washington College with a concentration in Management, Marketing, and Pre-Law.
After realizing a passion for the business of dentistry, Lynne became an active, lifetime member of AADOM (American Association of Dental Office Management) and received her Fellowship in 2011. In 2014, she was honored with membership in ADMC (Academy of Dental Management Consultants) and, in 2015, membership in SCN (Speaking Consulting Network).
I've had it and I'm Not Going to Take it Anymore - Strategies for Dealing with Burnout in the Dental Practice
Speaker: Lynne Leggett, FAADOM
Burnout is on the rise in every industry and dentistry is no exception. We now know that mental health and stress play a huge role on our physical health and our ability to be functional.
Burnout is on the rise in every industry and dentistry is no exception. We now know that mental health and stress play a huge role on our physical health and our ability to be functional. Since burnout will manifest itself in the workplace environment, learn more about this growing concern so you can help your doctor, your team, and yourself.
Course Learning Objectives:
- Learn the 3 leading causes of burnout
- Create a strategy for preventing or reducing burnout in the practice
- Identify signs and symptoms that burnout is imminent
- Define stages of burnout and how to address them in yourself or others
Carrie Webber is Chief Communications Officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firms that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. Carrie creates customer service and business development opportunities as well as internal and external marketing initiatives and social media strategies to effectively communicate the Jameson message to the dental profession. Webber is a contributing author to several publications and blogs on the topics of marketing, customer service and business development as well as a popular speaker at dental meetings nationwide. She was named a Leader in CE by Dentistry Today in 2019 and 2020.
Level Up
Speaker: Carrie Webber
Do you ever feel stuck? Find yourself working intensely to increase your practice performance yet not sure how to attain a measurable result?
Do you ever feel stuck? Find yourself working intensely to increase your practice performance yet not sure how to attain a measurable result? Explore three key areas during this high energy, high impact
presentation to help you determine what systems you can focus on NOW and reap significant returns for your FUTURE.
Learning Objectives:
- UNDERSTAND the importance of leading from within your practice to make a difference for your patients, your team and yourself.
- DETERMINE measurable accountability factors
for the entire team so together, you can achieve your practice goals. - DEVELOP strategies to revive your team and increase engagement levels for higher productivity of individuals and the practice overall.
Judy Kay Mausolf is a speaker, author and dental culture specialist, expertise in helping others get happier and more successful! She coaches teams how to grow their practices by becoming better leaders, working together better and delivering service with more focus and passion.
Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, member of National Speakers Association, Academy of Dental Management Consultants and recognized leader in consulting by Dentistry Today. Author of three books; “Ta-dah!”, “Rise & Shine!”, “Delivering W.O.W. Service”, contributing author dental magazines and a newsletter entitled “Show Your Shine”.
R.I.S.E. to Success
Speaker: Judy Kay Mausolf
Building a high performing team results in business success. Success is measured by a healthy bottom line, united leadership and a cohesive team. It also must include an environment you enjoy working in – with a feeling of a job well done at the end of the day!
Building a high performing team results in business success. Success is measured by a healthy bottom line, united leadership and a cohesive team. It also must include an environment you enjoy working in – with a feeling of a job well done at the end of the day!
Judy Kay shares her R.I.S.E. Philosophy. It’s a concept for best practices to help the entire team think differently, act differently, communicate effectively, work together better, and make healthy decisions which results in ultimately growing their business.
Learning Objectives:
- Learn how to build a united leadership team
- Understanding the individual’s role in establishing trust, accountability and respect
- Learn methods for making successful decisions
- Learn R.I.S.E. Implementation Process steps
- Outline how to develop team and performance standards
- Discover beliefs and behaviors that nurture a patient-focused practice
- Acquire tools for creating accountability
- Uncover behaviors that inspire a culture of appreciation and celebration
Colleen Huff, FAADOM has been in the dental field for 20+ years. Her dental career began as a Customer Service Rep for Metlife Dental in Utica, NY. From there a move to New Jersey introduced her to the world of dental offices and she has been there ever since. Colleen honed her office skills for about 7 years before taking on the world of office management in 2001. Colleen has been an independent consultant for numerous office throughout the country. She has helped to grow a practice from the ground up as well as re-organize established practices. Colleen is an AADOM member and was the founder/president of the Buffalo/WNY Chapter of AADOM- (D.E.N.T.A.L. Study Group). Colleen achieved her fellowship with AADOM in 2015. She spends her time now growing her own consulting business, The Dental Insurance Coach, working with offices across the country as they navigate the terrain of dental insurance.
Back to Basics Insurance
Speaker: Colleen Huff, FAADOM
Ready to learn how enhancements and changes in dental plans over the past five years are affecting your practice and patients? It’s time to get on the same page! This session will help your team understand the new dental insurance landscape, including terms, short-cuts and so much more. Dental insurance has changed more in the last 5 years than in the prior 15 years.
Ready to learn how enhancements and changes in dental plans over the past five years are affecting your practice and patients? It’s time to get on the same page! This session will help your team understand the new dental insurance landscape, including terms, short-cuts and so much more. Dental insurance has changed more in the last 5 years than in the prior 15 years.
Learning Objectives:
- Understand the difference between a PPO plan and a DMO plan? Do you know the specific restrictions and waiting periods tied to these plans? Not every plan is created equal.
- Discuss the dreaded insurance phone call…who to speak to and what information is necessary for effective systems flow
- Help is here if you know where to look. Complete review of insurance websites’
- Dental insurance companies denying treatment? Feel as though you’re hearing NO more than YES? This course will show you how to change their NO’s to YES’s. You will be given specific examples and techniques to use when treatment is initially denied by an insurance company.
- What updates and modifications can practices and patients see now and what can they expect to see in the future.
Friday Morning Educational Sessions
Deana Zost, FAADOM has been in dentistry for over 30 years, most of which as an office manager after one year of being a HORRIBLE dental assistant. Deana is a Fellow in AADOM. She was a scholarship winner to the AADOM national conference, an Office Manager of the Year nominee, and she is a founding member of the local AADOM chapter DFW’s BEST Practices. She is currently the Practice Management Educational Advisor for the ADA. Spend a few minutes with Deana and you will discover ALL THINGS ARE Possible…and the key is attitude, perspective, laughter, and a smile.
Daniel Easty has been with Patterson Dental for over 17 years working in software with a focus on sales, marketing, and training. He has trained hundreds of offices how to implement a Digital Front Door and teaches the best ways to implement technology into individual & group practices. He is currently a Software Marketing Manager. Daniel and his family reside in Rosemount, MN
Conduct a Practice Health Check to Create a Happy Practice & Happy Team
Speakers: Deana Zost, FAADOM & Dan Easty
Join us as we review the best tools you need to conduct a health check of your practice.
Join us as we review the best tools you need to conduct a health check of your practice. Let’s build a plan with actionable steps. Become the expert at your practice to uncover and identify opportunities to elevate your team and practice.
Presented by Patterson Dental
Seeing a need in the dental industry for more resources, she founded Novonee – The Premier Dentrix Community in 2016 and helps cultivate Dentrix superusers all over the world. Dayna knows that your entire day revolves around your practice management software and the more you learn the more productive and stress-free your office will be.
When she is not training, speaking or writing an article, Dayna enjoys spending time in the garden, golfing and hiking in the Rocky Mountains. Dayna is a total foodie and when on the road searches out local restaurants to support the local economy.
How to Prevent Patients from Slipping out the Back Door
Speaker: Dayna Johnson
You welcome patients everyday through your front door never even thinking that this might be the last time you see them. Why do so many patients slip out of your practice never to schedule recommended treatment or their next recare visit? Let’s discover how to slam your back door shut and not only preserve patient retention but increase it.
You welcome patients everyday through your front door never even thinking that this might be the last time you see them. Why do so many patients slip out of your practice never to schedule recommended treatment or their next recare visit? Let’s discover how to slam your back door shut and not only preserve patient retention but increase it.
Studies show that several factors influence a patient’s decision to leave their current provider and switch dental practices. In this course you’ll learn three powerful tips to prevent patients from slipping out the back door. Then, you’ll learn about the 7 most popular tools in Patient Engage.
Course Learning Objectives:
- Learn how generational differences play a role in decisions
- Understand what patient’s want from you
- Discover how to compare how your practice stacks up to industry averages
- Develop tools you can implement starting today
- Learn verbal skills to help your team increase patient retention
- Develop tips for using your software to help build relationships with patients
This course if or Dentrix users and those interested in learning best practices for patient communication and the technology that helps you build relationships with your patients
In her years with Roadside, Angela has helped transcend all previous profit margins at rates her clients have never thought possible! She problem-solves intimidating challenges with interactive, easy, and rewarding action plans. Simply put, Angela loves to share her marketing knowledge, tools, and expertise to help dentists grow their practices!
Marketing Masterclass: Go from Guesswork to Game Plan!
Speaker: Angela Byrnes
When it comes to identifying marketing priorities, the struggle is real. You have a ton on your to-do list and the world of online marketing is constantly changing. Well, the struggle is over – this in-depth marketing masterclass is designed to help you walk away with a ready-to-implement customized marketing GAME PLAN!
When it comes to identifying marketing priorities, the struggle is real. You have a ton on your to-do list and the world of online marketing is constantly changing. Well, the struggle is over – this in-depth marketing masterclass is designed to help you walk away with a ready-to-implement customized marketing GAME PLAN!
In this interactive workshop, we’ll show you how to customize a 12-month marketing action plan unique to your practice. We’ll use our proven formula to help you identify what to prioritize and how much time to spend in different marketing efforts. Each practice is different, so we’ll help you craft a customized plan that fits YOUR needs.
We’ve created a comprehensive 40+ page marketing workbook for participants; we will work through portions of it together during this interactive workshop. You’ll be empowered with actionable, simple, step-by-step guidance to prioritize the marketing efforts that really matter to hit the ground running at your own pace.
Presented by Roadside Dental Marketing
Debra has presented workshops nationally and internationally for numerous study groups and universities, and organizations including the ADA, Hinman, Chicago MidWinter Dental Society, Swedish Academy of Cosmetic Dentistry, the University of Lima and the British Academy of Cosmetic Dentistry. Her articles have appeared in publications in the US, Canada and England. Debra is a founding member and served three terms as President of the National Academy of Dental Management Consultants. She has been an adjunct faculty member at Oregon Health Sciences University in Portland, Oregon.
In addition to speaking for dental organizations, Debra has presented workshops for Nordstrom, Surgical Groups and Chiropractic and Acupuncture Organizations.
She is a member and serves on the board of the American Academy of Dental Practice Administration and Speaking Consulting Network. She has been repeatedly recognized by Dentistry Today as a Leader in Continuing Dental Education and a Leader in Dental Consulting. Debra is also on the board of the American Dental Association’s Dental Practice Management Advisory Board and is the Coordinator for Speaking Consulting Network’s Spotlight on Speaking and Speaker Showcase programs.
Because of her contributions to the industry of dentistry, Debra received the Kay Moser Distinguished Service Award given by the American Dental Assistants Association. She has also been chosen as one of the Top 25 Women in Dentistry by Dental Products Report and is the 2015 recipient of the Gordon Christensen Lecturer Recognition award.
Setting Your Box on Fire! Innovations in Customer Service
Speaker: Debra Engelhardt Nash
We have all heard the phrase “Out of the Box” which implies we think beyond what may be considered normal and become more creative. But what if we didn’t even have a box? How limitless would our thinking be? How would we exemplify the customer service side of healthcare?
We have all heard the phrase “Out of the Box” which implies we think beyond what may be considered normal and become more creative. But what if we didn’t even have a box? How limitless would our thinking be? How would we exemplify the customer service side of healthcare? How could we set our practice apart in such a way that creates potential innovation? What if we assumed that there is no box, and we can explore limitless boundaries in serving our patients well?
We spend 85% of our time with patients communicating – our systems, our treatment, our standards. How can we increase our effectiveness and be creative in the process? In this program we will explore the potential of innovating customer service side – the communication side of collaborating with our patients.
Presented by Weave
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guide™. In 2021 she received AADOM’s Lifetime Achievement Award. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
Managers: What Would You Do?
Facilitator: Teresa Duncan, MS, FAADOM
Back by popular demand! Have you ever wondered what other managers would do if they were in your shoes? Wonder no more!
Back by popular demand! Have you ever wondered what other managers would do if they were in your shoes? Wonder no more! This session will feature a panel discussion along with group interaction to discover how practice leaders can improve their systems. Attendees can learn from each other and exchange their own solutions for common management problems. Management mentor Teresa Duncan will lead a panel discussion featuring experienced leaders who have solved a variety of team issues over the years. Share management tips with your AADOM Family!
Presented by Curve Dental
Dave Monahan, the CEO of Kleer, has a passion for creating technology-enabled businesses that improve people’s lives. He founded Kleer and championed its mission from the beginning. He designed the Kleer platform based on dentist and patient feedback, curated a brilliant and hardworking team, publicly advocates for dentists and patient rights, and continuously pushes the company to innovate and be better.
Exposing the Inner Workings of Dental Coverage, Patient Behavior & Practice Profitability
Speaker: Dave Monahan
The dental coverage options that you offer patients have a drastic impact on patient loyalty, treatment acceptance, production – and the overall profitability of your practice. Together we’ll review the mechanics of dental coverage and the impact it has on patient behavior.
The dental coverage options that you offer patients have a drastic impact on patient loyalty, treatment acceptance, production – and the overall profitability of your practice.
Reviewing real data from practices just like yours, we’ll look at how the most important metrics for visits, procedures, production, and collections vary widely across insured patients, fee-for-service patients, and membership plan patients. And you’ll learn the mechanics of dental coverage and the impact it has on patient behavior and practice performance, plus discover the best way to provide coverage to patients that optimizes patient care and practice results.
Presented by Kleer
Dr. Leslie Pasco, the Lifestyle Dentist, is a general dentist, practice management
consultant, and public speaker. Always passionate about improving the health and wellness of others, Dr. Leslie’s goal is to make your practice work for you, rather than you working for it.
Dr. Leslie helps you take back control of your practice and your life. She teaches her students and lecture attendees how to grow their businesses, break free from the grip of insurance companies, help more patients, earn more money, and afford more time to live the lifestyles they want.
The Magic Behind the Right Team!
Speaker: Dr. Leslie Pasco
In this information and interactive packed workshop learn how to find, create, lead and retain the right team for maximum productivity, with efficiency and less stress!
In this information and interactive packed workshop learn how to find, create, lead and retain the right team for maximum productivity, with efficiency and less stress!
- Finding the right people and developing a more effective interview process that helps identify the right candidates in 5 minutes or less. Even during a staff shortage crisis!
- The interview process using exact HR tools that keep the process efficient and productive. Role play an actual interview session!
- Positioning individuals in the office correctly for maximum productivity and decreased stress and drama.
- Performance measures, and how to hold the team accountable and help each individual be the best they can be on the job.
- Leadership and influence skills that get a YES from your team and your patients!
- The basic dental office formula that makes the office managers job easy!
- Leave with an actual action plan and office managers checklist for finding, creating and retaining a winning team!
Presented by Lighthouse
Steve Jensen confidently helps people and teams to achieve their potential. He has 9 years of experience as an educator, a love and passion for the dental industry, and is well versed in sound principles of business growth. He has presented to audiences large and small and brings high energy and actionable insight into his workshops. As Vice President of Business Development at Dental Intelligence (recently ranked #189 in Deloitte’s Fast 500), Steve brings data-backed solutions to the table that are employed by over 8,500 practices nationwide. Steve is married to Abby, the world’s BEST hygienist. Together they have 2 boys and currently live in Utah.
Inside the Mind of an Office Manager: Fears, Hopes, Obstacles & Solutions
Speaker: Steve Jensen
We surveyed Office Managers nationwide to better understand their worries, frustrations, priorities, goals, and needs. The results are in, and we’re excited to share exactly what your peers are doing to engineer their success in 2022 and beyond.
We surveyed Office Managers nationwide to better understand their worries, frustrations, priorities, goals, and needs. The results are in, and we’re excited to share exactly what your peers are doing to engineer their success in 2022 and beyond. We’ll walk through the most recent trends/problems and some rock-solid solutions. There’s no fluff, no messing around, just a PROVEN formula that you can follow to improve patient care, team performance, & practice profitability. By the time we’re done, you’ll have the inside scoop on how the top practices in the U.S. are thriving in a continually evolving marketplace.
Presented by Dental Intel
Laura Nelson is an award-winning, international speaker & the founder of Front Office Rocks™, a virtual training platform for dental teams that teaches office systems and methods to help practices achieve exceptional customer service.
With her interactive and innovative approach as the leader in Dental Front Office Solutions and Training, Laura has mentored thousands of dentists and dental team members to achieve unprecedented results in growth and empowered dentists and office managers to excel at performance-based hiring. An accomplished recruiting & management coach and highly renowned keynote speaker, she is the best-selling author of Step Away from the Drill, a book that has helped dentists understand & embrace the business side of dentistry.
Laura received her undergraduate degree from Eastern Michigan University in Human Resources and her masters degree in organizational development from John Hopkins University focusing on leadership development and success. Laura is a member of the National Speakers Association, The Speaking Consulting Network, the Academy of Dental Management Consultants, and a fellow of the American Association of Dental Office Management.
Laura is the recipient of public speaking awards from The Speaking Consulting Network and Dentistry’s Got Talent. She has also been recognized as one of Dental Products Report’s Top 25 Women in Dentistry.
Laura lives in Coronado, CA with her husband, Chris. She enjoys traveling & exploring new destinations, fitness activities including Spartan races and biking.
Getting Along, Talking it Out, Keeping Teams Strong
Speaker: Laura Nelson, FAADOM
As a Practice Manager, you regularly manage patient issues, office drama and the working relationship you have with the doctor and your other team members, who can be your biggest advocate or detriment. Here we dive into the complex relationships within the dental practice.
As a Practice Manager, you regularly manage patient issues, office drama and the working relationship you have with the doctor and your other team members, who can be your biggest advocate or detriment. Here we dive into the complex relationships within the dental practice. Many dentists and team members are not trained in communication, HR or other business aspects and prefer to only work on teeth and not deal with administrative details. Let’s delve into communication techniques that work to create true leaders and a partnership between the team, the patients and the dentist to help practices not just survive, but thrive.
Attendees will learn to:
• Describe the Communication Cycle
• Compare the different forms of Communication
• List the 3 Keys to Successful Conversations
• Review How to be an Active Listener
• Examine the 8 Tools to Handle Difficult Discussions
Presented by Dental Whale
Named a top 20 trailblazer by Meetings Today magazine, Kristen Brown uses her real world expertise and research into human behavior to motivate exceptional leaders to elevate their brand and skyrocket their performance for maximum impact on results even during change and stress.
She has shared her expertise with clients around the U.S. like Boston Scientific, Target, Minnesota Vikings, Women Presidents Organization, and General Mills and on respected media outlets like Live with Kelly, Forbes, Working Mother, Psychology Today, and many more.
Her biggest faults – she is an occasional know-it-all, sometimes workaholic, and frequent wine aficionado; and her biggest love is her genetically-sassy daughter Brooke. She lives in Minneapolis and spends her free time boating, hiking, and attempting yoga. Learn more at www.KristenBrownPresents.com.
REV ‘em Up…(when you just want to knock ‘em out!)
Speaker: Kristen Brown
People are a blessing and a curse! With all of the stress and change in the world it’s pushing everyone’s buttons and making us cranky, short-tempered, and just plain rude sometimes.
Let’s flip those crabby moods into positive attitudes!
People are a blessing and a curse! With all of the stress and change in the world it’s pushing everyone’s buttons and making us cranky, short-tempered, and just plain rude sometimes.
Let’s flip those crabby moods into positive attitudes!
During this session for Dental Practice Managers, we will unblock your own and other people’s awesomeness with the REV approach. You will learn how Reputation, Energy, and Vision enhance credibility, likability, trustworthiness, and communication with your team, patients, and loved ones too. This approach will help you as a practice leader bring out the best in your team so they can give their best to patients and co-workers, boost your patients’ moods so they are easier to interact with, and give you ways to flip the script when your loved ones get on your nerves too.
Don’t miss this chance to learn new ways to deal with difficult people and instead of wanting to knock ‘em out you REV ‘em up!
Presented by Patterson Dental
Friday Afternoon Educational Sessions
Paul Edwards is the CEO and Founder of CEDR HR Solutions, HR Vault software, and the Facebook group, HR Base Camp. CEDR is a leading provider of on-demand HR support for dental practices of all sizes and specialties across the United States.
With over 25 years of experience as a manager and business owner, Paul is well-known throughout the dental and health care community for his expertise when it comes to helping owners and managers effectively solve HR Issues. He and his team of HR Experts specialize in helping dentists successfully handle employee issues and safely navigate the complex and ever-changing employment law landscape across all 50 states.
HR Now! Panel: CEDR’s HR Experts Answer Your Questions about Today’s Team Management Challenges
Facilitated by: Paul Edwards
Drawing on the more than 20,000 HR related questions they’ve answered as a team, the CEDR team will share some of the strategies they’ve seen working for managers across the United States.
Drawing on the more than 20,000 HR related questions they’ve answered as a team, the CEDR team will share some of the strategies they’ve seen working for managers across the United States. At the top of the managers’ concerns list are the big five:
- How do I find better qualified candidates?
- Should I be focusing on pay, benefits, or culture?
- What makes people stay?
- As a manager, how can I get people to love their work again?
- Is this ever gonna get any easier?
There’s an unsettling trend rippling through the dental industry that started a year before the pandemic – private practices across the country are struggling to find qualified great employees and we’ve all seen more than our share of turnover. The secret to holding on to your top employees isn’t a matter of just increasing salaries and providing more benefits. In fact, research shows that employee retention comes down to your company culture and how you implement it, and it all starts and hinges on the processes you employ as an office manager!
Attendees registered for this course will have the opportunity to submit their questions to the panel before the conference. Watch for more specifics on submitting questions.
Debra has presented workshops nationally and internationally for numerous study groups and universities, and organizations including the ADA, Hinman, Chicago MidWinter Dental Society, Swedish Academy of Cosmetic Dentistry, the University of Lima and the British Academy of Cosmetic Dentistry. Her articles have appeared in publications in the US, Canada and England. Debra is a founding member and served three terms as President of the National Academy of Dental Management Consultants. She has been an adjunct faculty member at Oregon Health Sciences University in Portland, Oregon.
In addition to speaking for dental organizations, Debra has presented workshops for Nordstrom, Surgical Groups and Chiropractic and Acupuncture Organizations.
She is a member and serves on the board of the American Academy of Dental Practice Administration and Speaking Consulting Network. She has been repeatedly recognized by Dentistry Today as a Leader in Continuing Dental Education and a Leader in Dental Consulting. Debra is also on the board of the American Dental Association’s Dental Practice Management Advisory Board and is the Coordinator for Speaking Consulting Network’s Spotlight on Speaking and Speaker Showcase programs.
Because of her contributions to the industry of dentistry, Debra received the Kay Moser Distinguished Service Award given by the American Dental Assistants Association. She has also been chosen as one of the Top 25 Women in Dentistry by Dental Products Report and is the 2015 recipient of the Gordon Christensen Lecturer Recognition award.
Case Presentation & Case Acceptance
Speaker: Debra Engelhardt Nash
It’s one thing to have the knowledge, skill and technology to provide your clinical expertise for patients. It’s another thing to gain their acceptance for your care. This program will devote its attention to case presentation and increasing treatment acceptance. Learn office protocols and communication skills to improve practice productivity.
It’s one thing to have the knowledge, skill and technology to provide your clinical expertise for patients. It’s another thing to gain their acceptance for your care. This program will devote its attention to case presentation and increasing treatment acceptance. Learn office protocols and communication skills to improve practice productivity.
Learning Objectives:
- Learn how to introduce office standards and treatment fees in proper environment.
- Discover the importance of body language, tone and words used in discussing treatment plans and treatment fees.
- Enhance Skills to present comprehensive cases with competence and confidence.
Presented by CareCredit
Cheryl McKenna helps dental practices save money by increasing the efficiency of their patient payment systems.
Cheryl refuses to have a boring work day and tries to make everyone she encounters smile, laugh, or both. She has provided consulting services in many areas including payment card compliance, HIPAA security rule compliance, merchant agreement contract negotiations, rate and fee expense reduction, and software and equipment integration for practice management software.
She is honored to have worked with hundreds of AADOM practices over the past nine years.
Five Practice Profit Hacks that Will Get You a Big Bonus!
Speaker: Cheryl McKenna
Back by popular demand from the 2021 AADOM Conference!
Office Managers, this course will teach you how to increase practice profits in five easy and unique ways and how to quantify those numbers so you can present them at your next performance review. Taking action to increase the practice’ bottom line makes you an even more valuable Office Manager in any dental practice.
Back by popular demand from the 2021 AADOM Conference!
Office Managers, this course will teach you how to increase practice profits in five easy and unique ways and how to quantify those numbers so you can present them at your next performance review. Taking action to increase the practice’ bottom line makes you an even more valuable Office Manager in any dental practice.
In today’s job market, employers are increasingly willing to pay out bonuses and raises based on profitability to retain the highest quality team member. That team member is YOU! Performance reviews typically focus on collections and production, but there are other potential profit centers that most practice managers overlook simply because they are not common.
Course Learning Objectives:
- Understand which methods of insurance reimbursement you can, and should, avoid. Includes valuable, updated information for 2022 session!
- Review how to spot hidden errors on your merchant statement that are sucking the profit out of your collections
- Discuss systems that easily allow your practice to charge patients for balances owed
- Discover the compliance issue that 60% of practices are being fined for and don’t even know it
- Uncover a process for cutting costs in your patient finance program
Presented by Merchant Advocate
Hana Alberti, D.D.S., is the Senior Director for Dental Practice Policy at the American Dental Association. Dr. Alberti has extensive experience as a clinician, researcher, educator and administrator and currently provides strategic leadership and support to the Center for Dental Practice Policy (CDPP) and the Council on Dental Practice (CDP). With a passion for patient safety, she has previously piloted a caries risk registry and participated in quality improvement as well as environmental health and safety initiatives.
Dr. Alberti is a dental graduate of Marquette University and earned a bachelor’s degree in microbiology and immunology from the University of Wisconsin – Madison. She is also an alum of the ADA’s Institute for Diversity in Leadership.
Throughout her time at the American Dental Association, Shameka Walls has consistently delivered timely and critical information about new educational courses, innovative products and valuable resources to dental professionals. She is the manager of sales enablement for the ADA Catalog and ADA CE Online library. From helping bring attention to ADA’s vast resources to conducting surveys with dental professionals, Shameka uses her experience at the ADA to match her customers with the right resources.
Shameka holds a master’s degree in integrated marketing communications and a bachelor’s degree in journalism from Roosevelt University. She enjoys writing, shopping and true crime shows.
Patient Care Together
Speakers: Dr. Hana Alberti & Shameka Walls
You and your dental staff work like a team, but are you all on the same page? In Patient Care Together, Dr. Hana Alberti and Shameka Walls will show you how to make the most of your morning huddles and downtime to create a cohesive plan to give patients the best care.
You and your dental staff work like a team, but are you all on the same page? In Patient Care Together, Dr. Hana Alberti and Shameka Walls will show you how to make the most of your morning huddles and downtime to create a cohesive plan to give patients the best care.
Course Learning Objectives
- Use your morning huddle to prepare for the day effectively—go over the schedule, discuss patients’ treatment plans, share a positive note from the day before and what could have gone better, etc.
- Optimize the practice’s upcoming schedule by finding treatment opportunities
- Understand common treatment acceptance barriers (“I can’t afford this right now. I don’t have the time, etc.”) and how to overcome them
- Get to know your patients and their personalities. Are they comfortable spending time in the dentist chair or do they want to get in, get out? Do they readily accept your treatment suggestions or are skeptical?
Presented by the ADA
Tonya Lanthier is founder and CEO of DentalPost, the industry’s premier and largest online and mobile job board, connecting and educating more than 800,000 job seekers and 60,000 dental offices in the U.S. and Canada. A Registered Dental Hygienist-turned-entrepreneur, Tonya’s passion lies in improving lives and helping dental professionals build teams that excel.
Tonya is a member of the American Dental Hygienists’ Association, supporter of AACD’s Give Back a Smile program and volunteer at several charitable organizations including Georgia Mission of Mercy and Ben Mansell Clinic. She is a board member of the Oral Cancer Cause and Dental Entrepreneur Women.
Competing in the New World of Work
Speaker: Tonya Lanthier
In this interactive session, learn how “radical adaptability” separates the best from the rest. We’ll dive into the current state of the dental industry to understand how the disruption from the last couple of years has transformed dental front office teams and their roles in the dental practice.
In this interactive session, learn how “radical adaptability” separates the best from the rest. We’ll dive into the current state of the dental industry to understand how the disruption from the last couple of years has transformed dental front office teams and their roles in the dental practice. What has changed? What has stayed the same? What does the future look like? And what do the most “winning” teams and individuals have in common?
Presented by DentalPost
As Chief Innovation Officer, John Schaak leads company efforts to solve dental industry problems with innovative new products and services. With his strong commitment to challenge the status quo, John has a demonstrated ability to help dental businesses grow while reducing costs, improving operations, and serving consumers more effectively.
John was previously the President of Scion Dental and SKYGEN Chief Operating Officer. Before that, Mr. Schaak was a Partner with the national law firm Quarles & Brady.
John holds a Juris Doctorate from Marquette University Law School. He earned a Bachelor of Science Degree in Political Science and Criminal Justice with a minor in Sociology from the University of Wisconsin Oshkosh.
Stop the Madness! Manage Your Insurance Relationships in One Place at One Time
Speaker: John Schaak
Imagine a world where working with dental insurance is a breeze – quick, easy, and collaborative. Just think what you could accomplish for your practice if you had more free time away from authorizations, eligibility, and credentialing. Now, what if we told you that dream could be a reality?
Imagine a world where working with dental insurance is a breeze – quick, easy, and collaborative. Just think what you could accomplish for your practice if you had more free time away from authorizations, eligibility, and credentialing. Now, what if we told you that dream could be a reality?
In this educational session you’ll learn how revolutionary digital connectivity tools can give you back hours – even days – of time in managing transactions and tasks with dental insurers.
Revolutionary digital tools for your dental business can enable real-time transactions that will improve patient satisfaction and revenue management, as well as simplify the time-intensive work of insurance contracting, credentialing and maintaining your directory information. Learn how you can take advantage of modern dental industry connectivity technologies to run a faster, smarter and stronger dental practice.
What you’ll learn:
- How to streamline insurance credentialing and contracting so you can get into networks in as little as 30 seconds
- Explore one-and-done provider directory management across multiple payers
- Introduce same-day patient payments (and other real-time transactions)
Presented by Skygen Dental Hub
James is a proud husband and father. James has extensive experience in the patient engagement space and over the last decade has helped thousands of practices maximize their recall strategies and increase practice revenues. His prior roles within other dental organizations, and his passion for helping others succeed, have enabled him to drive outstanding results. Cook is a graduate of Utah Valley University, where he earned a bachelor’s degree in business management with an emphasis in marketing.
Automation in the Practice: The Good, the Bad, the Ugly
Speaker: James Cook
Automation is great, right? Of course – when utilized correctly. Many practices today fall into the trap of wanting to automate everything in the hopes of easing the load for staff. But that only works if automation captured 100% of your patients…but it doesn’t.
Automation is great, right? Of course – when utilized correctly. Many practices today fall into the trap of wanting to automate everything in the hopes of easing the load for staff. But that only works if automation captured 100% of your patients…but it doesn’t.
Come listen as we take a look at the true role automation plays in your practice and how it most effectively can help in increasing practice efficiencies & bringing revenue opportunities back into the practice.
Presented by RecallMax
He sold the CPA practice to his daughter, Kate Willeford, immediately dusted off his Electrical Engineering degree from Georgia Tech to develop DentaMetrix—a professional strength data extraction and dashboard program for consultants, DSOs and experienced practice administrators.
The combination of his knowledge of cutting-edge technologies, his deep dental business experience and his understanding of the practice management side of dentistry give him a unique perspective to enhance revenues and plug profit leaks in a practice.
Do You Know the Actionable KPIs to Plug Practice Profit Leaks
Speaker: Rick Willeford
We are not talking about your overhead in QuickBooks. Instead, will we talk about something much more important: management leaks that impact your revenue before it even gets to your QuickBooks!
We are not talking about your overhead in QuickBooks. Instead, will we talk about something much more important: management leaks that impact your revenue before it even gets to your QuickBooks!
Presented by DentaMetrix
Charlotte Saggs is the founder of Vector Dental Consulting LLC, a practice management firm focused on taking offices to the next level. She co-owned and managed a successful dental practice with her husband for 17 years. She has a unique approach to consulting based on the perspective of a practice owner. Charlotte has been using Dentrix for over 20 years and is a certified Dentrix trainer. She is a featured columnist for Dentrix Magazine.
Patient Billing and Payment Tools for Dentrix Power Users
Speaker: Charlotte Skaggs
As a manager, you can influence your collections policies to ensure your practice has steady cash flow, and you can implement tools to help your team members be more efficient, which is critical when you’re struggling to fill open positions on your team. To improve cash flow today and position your business for a better tomorrow, you need to move beyond yesterday’s solutions.
As a manager, you can influence your collections policies to ensure your practice has steady cash flow, and you can implement tools to help your team members be more efficient, which is critical when you’re struggling to fill open positions on your team. To improve cash flow today and position your business for a better tomorrow, you need to move beyond yesterday’s solutions. Attend this course to discover new billing and payment tools for Dentrix that power users can implement to collect more, make it easier for patients to pay, and lighten the billing burden on team members.
In this course you’ll discover cutting-edge solutions, including:
- Tools to collect more at time of service and reduce uncollected patient balances
- New ways to simplify patient billing using digital billing statements
- Strategies to avoid writing off small patient balances and collect the full amount
- Options for flexible patient payments, including recurring credit card charges and online bill pay
Recommended for office managers who oversee patient billing and collections and other revenue cycle management tasks in Dentrix
Presented by Henry Schein ONE
Penny Reed is the Chief Executive Officer of Practice Booster/eAssist Publishing, LLC. Penny began her career in IT with the Walmart Corporation and was recruited by her own dentist to run his growing practice. She has over 29 years of experience as a speaker and dental business coach and has been designated a Leader in Dental Consulting by Dentistry Today from 2007 to present. She is the author of two books, Growing Your Dental Business and Persuade with a Case Acceptance Story.
Growing Your Dental Business
Speaker: Penny Reed
What would happen if your practice increased its revenues by 25% without a significant increase in overhead? It’s possible! In this session, learn the magic formula to take your practice to the next level.
What would happen if your practice increased its revenues by 25% without a significant increase in overhead? It’s possible! In this session, learn the magic formula to take your practice to the next level. Whether you are new in practice, a seasoned dental practice owner, or team member, you will learn proven strategies to grow your practice.
Upon completion of this session, attendees will be able to:
- Identify the critical trends in the business of dentistry and how they directly impact your practice
- Discover how to apply the Five Drivers for Practice Growth
- Identify one of the most underutilized tools in every practice that prevents thousands of dollars walking out the door every day
- Recognize the leaks in your profitability and prevent uncollected balances from walking out the door
- Determine when outsourcing makes sense, for productivity and profitability
- Learn how to decrease broken and cancelled appointments and other practice time drains
Presented by Henry Schein Dental
We’re joined by five of the industry’s finest consultants coming together to answer YOUR questions!
Angela Davis-Sullivan, Lynne Leggett, Judy Kay Mausolf, Carrie Webber and Rita Zamora
All Star Panel - Q & A
Facilitated by: Lois Banta
Join us Friday afternoon as we feature five of the best consultants in the dental industry in our All-Star Q & A!
Join us Friday afternoon as we feature five of our the best consultants in the dental industry for an All-Star Q & A!
The panel, facilitated by veteran consultant, Lois Banta, will answer YOUR specific questions.
Saturday Morning Educational Sessions
It was over 40 years ago that Kay began helping teams as a Dental Practice Coach, and she has proudly been the driving force for hundreds of practices to reach and exceed their professional goals. As Benco’s Practice Solutions Ambassador, Kay is passionate about her work and carries a strong background in dental business systems, team motivation, leadership, and practice profitability. Whether she’s delivering engaging talks on the lecture circuit or working directly with dynamic dental teams in practices nationwide, Kay puts decades of hard-earned experience to work for her valued clients. She started out as an ambitious assistant, and quickly worked her way to front office roles like treatment coordinator and office manager. Her natural leadership skills and proven talent for building and motivating teams, continually improving business systems, and enhancing practice profitability led her transition to full-time practice coaching. Since then, Kay has been a driving force in helping hundreds of practices exceed their goals, as well as an inspiring presenter who brings audiences warmth, laughter and most importantly, tips, tricks and practical advice they can immediately put to work and get tangible results. Kay was the winner of speaking on spotlight for the speaking consulting network in 2016. Also featured as one of the top 240 leaders in CE with Dentistry Today for 2021.
Developing Your Leadership Skills to Create a High Performing Team
Speaker: Kay Huff, RDA
Are you afraid of encouraging change? Does every decision your office make, revolve around “what-ifs”? It is vital to have a vision and share it. It’s okay to ask your team members to implement new systems. However, is it like taking a leap?
Are you afraid of encouraging change? Does every decision your office make, revolve around “what-ifs”? It is vital to have a vision and share it. It’s okay to ask your team members to implement new systems. However, is it like taking a leap? You will struggle making the jump without a high performing team. Learn how you can use positive feedback as a powerful tool to influence performance.
Identify opportunities for team leaders to increase inter-office communication and empower growth.
- Learn the key elements to creating a strong leadership presence
- Implement action-based team meetings
- Apply the 10 Ingredients for a successful team
Summarize what it takes to have a successful and healthy team!
- Analyze what issues and rewards you are dealing with as a leader
- Recognize the power of words
- Develop the five C’s of trust
Create a learning environment.
- Develop a problem-solving culture
- Design a communication board
- Formulate communication tips
Presented by Benco
Jordon Comstock is the founder and CEO of BoomCloud. BoomCloud exists to help dental practices create, organize, track and automate a dental membership program as a strategy to reduce dependence on dental insurance, create recurring revenue, increase patient loyalty and case acceptance. Jordon started his career in the dental industry managing a dental lab over 15 years ago and soon realized the need for our industry to create membership programs. He studied UX/UI design, web development and marketing at the Art Institute of Salt Lake City. Jordon is crazy passionate about helping practices create recurring revenue and helping them eliminate the evil empire of dental insurance.
Dental Revenue Hacker Teki Koloa leads BoomCloud’s sales team and has helped educate hundreds of practices on the value and power of dental membership programs across the country. A self-proclaimed “Revenue Nerd,” his main obsession is helping dental practices unlock the power of exponential revenue growth via dental memberships and patient financing.
Lisa Rasmussen has been in the dental industry for over 22 years. She managed both pediatric and general dental practices. She implemented membership programs and used BoomCloud as a software tool. Now she is currently one of the Revenue Growth Managers at BoomCloud helping practices grow their membership programs.
Escape the PPOs Rat Race
Speakers: Jordon Comstock, Teki Koloa & Lisa Rasmussen
Insurance companies destroy your profit margins, kill your cash flow, and jeopardize your patient experience. Dental Membership programs help maximize case acceptance, create recurring revenue, enhance patient loyalty and reduce dependence on PPOs.
Insurance companies destroy your profit margins, kill your cash flow, and jeopardize your patient experience. Dental Membership programs help maximize case acceptance, create recurring revenue, enhance patient loyalty and reduce dependence on PPOs.
What you will learn:
- Membership Plans 101
- Plan pricing strategies
- PPO reduction plan
- Benefits of recurring revenue
- How membership plans improve case acceptance
- How to promote and grow a membership plan
- What is possible – Case studies of successful membership plans
Presented by BoomCloud
Steve is a nationally known author and lecturer in the fields of cybersecurity, ransomware, business continuity, office productivity, and fatigue reduction.
He has over forty years of experience in the dental industry and extensive knowledge of marketing, product development, engineering and manufacturing disciplines.
Your Practice is Under Serious Threat: 3 Steps to Protect It!
Speaker: Steve White
The threat is real! Dental practices all over the country have become victims of cybersecurity attacks and ransomware. In fact, attacks on healthcare have more than doubled in the past year. And did you know that 91% of all ransomware attacks enter into your network through camouflaged emails?
The threat is real! Dental practices all over the country have become victims of cybersecurity attacks and ransomware. In fact, attacks on healthcare have more than doubled in the past year. And did you know that 91% of all ransomware attacks enter into your network through camouflaged emails? Most dental practices don’t have any idea how to manage this very real threat.
Another scary fact: chances are, if you don’t have proper network security in place, you’re also not HIPAA compliant, which can lead to hefty financial settlements—large enough to close your practice. What’s the good news? There are simple ways to protect your practice from cybersecurity attacks, ransomware, costly downtime, and steep HIPAA penalties. We’ll break it down to three easy steps you must take to provide proper cybersecurity for your entire practice. Learn more about the required security risk assessment, email protection, firewalls, antivirus software, physical protection, staff training and backup and recovery solutions.
Presented by DDS Rescue
Although Jeff comes from a family of 8 dentists, he never received “the calling” and instead became a software engineer. After creating a website for his dad’s practice, he was approached by other members of his family to create their websites, and eventually founded Great Dental Websites. What started as a family project has evolved into the company it is today, serving over 900 practices worldwide, supported by a team of over 35 employees between our Denver, USA and Sydney offices. He has spoken internationally at various conferences and meetings as well as made dozens of appearances on dental podcasts.
Somethings Gotta Give: Meeting Your Patient’s NEW Digital Expectations
Speaker: Jeff Gladnick
In the last few years, your patients’ expectations for how they find a dentist, how they book, and how they communicate with your practice has gone through some dramatic changes – has your dental website kept up? If your website is simply acting as an online brochure, you’re alienating potential patients who demand modern conveniences and tools.
In the last few years, your patients’ expectations for how they find a dentist, how they book, and how they communicate with your practice has gone through some dramatic changes – has your dental website kept up? If your website is simply acting as an online brochure, you’re alienating potential patients who demand modern conveniences and tools.
By providing patients with the technology and convenience they have grown accustomed to, you can win more new patients who are looking for a dentist who can accommodate their needs, many of which are reasonable and easy to handle!
From creating a website and Google My Business profile to connecting online scheduling and patient forms, we’ll cover ways to make your online presence stand out from your competition and acquire new patients.
Presented by Great Dental Websites
Mark is the CEO of New Patients, Inc. He has spent the past 30+ years teaching dentists and their teams how to better promote, manage, and analyze the business health of their practices. Mark writes and lectures on the implementation of advanced practice management principles and practice marketing to national, regional, and local dental societies nationwide. You may have also seen his contributions to nearly every dental trade journal in the industry, as well as various online dental communities.
Managing a Fee for Service Transition
Speaker: Mark Dilatush
With lower reimbursement, dentists are choosing to stop participating in some or all insurance plans. In this session we explore the obvious and many not so obvious ways you can help make a fee for service transition successful.
With lower reimbursement, dentists are choosing to stop participating in some or all insurance plans. In this session we explore the obvious and many not so obvious ways you can help make a fee for service transition successful.
Presented by New Patients Inc
Ryan Merriman has been a Practice Management Consultant with Rectangle Health for the past three years helping to make workflows and processes simpler and more efficient for healthcare providers and practices. Ryan takes a consultative approach, as he knows firsthand, how important efficiencies and automation are to running the dental office. He enjoys making a positive contribution in the lives of the office management staff and helping practices realize more revenue as they implement solutions that make their day to day lives easier. Ryan and his family are natives of and based in Oklahoma.
Creating Smiles at the Practice: How Technology Makes for a Happier Staff & Loyal Patients
Speaker: Ryan Merriman
Consumerism trends in healthcare are accelerating and dental practices that offer a patient-focused environment are poised for success. Factors such as a strong online presence, workable patient registration, easy appointment scheduling, and a simple and transparent financial experience, make all the difference in attracting new patients and keeping them loyal.
Consumerism trends in healthcare are accelerating and dental practices that offer a patient-focused environment are poised for success. Factors such as a strong online presence, workable patient registration, easy appointment scheduling, and a simple and transparent financial experience, make all the difference in attracting new patients and keeping them loyal. Dental office managers are tasked with ensuring this positive patient experience – all while orchestrating staff and creating efficiency. To address these everyday challenges, they increasingly turn to technology make it all happen!
In this educational session learn how to:
- Attract new patients and build patient loyalty by offering consumer-friendly patient engagement and payment options
- Streamline the collection of patient information and payment preference by unifying disparate systems into one seamless solution
- Automate manual tasks at the office by enhancing existing practice management software with time-saving, touchless technology
- Modernize the dental visit for patients and staff from digital registration to contactless payments
By offering the ways people prefer to engage and pay, find out how consumer-centric technology helps make happier staff and loyal patients.
Presented by Rectangle Health
Steven J. Anderson coaches some of the highest performing teams in dentistry with proven systems that create a “Yes” to comprehensive care. He is Founder of the Total Patient Service Institute, Crown Council, and Smiles for Life Foundation. Get ready to laugh and build your skill level as you learn from one of the most entertaining, fun, and insightful presenters in dentistry.
“I CAN Afford It!” Secrets of Financial Arrangement that Get a YES!
Speaker: Steve Anderson
Take your financial arrangements and treatment presentation skills to the top with proven secrets to increase your case acceptance success NOW!
Take your financial arrangements and treatment presentation skills to the top with proven secrets to increase your case acceptance success NOW!
Together we’ll discover:
- The #1 most common financial arrangement mistake that derails acceptance…and what you can do about it
- Options for patients who “don’t qualify.”
- 5 essentials that will catapult your financial arrangements success.
- The myth behind most financial objections and the alternative that will take you to a “Yes!”
- 3 words you should NEVER say when presenting financial arrangements.
- 50 ways to pay – how to dramatically expand your payment options.
- How to remove the biggest hidden obstacle to successful financial arrangements.
And much, much more.
Presented by Sunbit
Adam Wojcik is general manager of UnitedHealthcare Dental, a national ancillary benefits company serving the oral-health needs of more than 23 million people enrolled in commercial and government programs. He leads the dental network and product teams, as well as oversees the integration of recent acquisitions.
Prior to his current role, Adam served as general manager of UnitedHealthcare Hearing, a leading provider of hearing health benefit plans and services. He oversaw operations, product development, marketing, and consumer and business advancement, helping improve access to quality, cost-effective hearing health care services and hearing aids for Americans nationwide. Adam has held a variety of executive roles within the enterprise and is a member of the senior leadership team for UnitedHealthcare Specialty Benefits, an ancillary benefits company serving more than 46 million people in dental, vision, and financial protection plans.
Before joining UnitedHealthcare, Adam served as a regional operations manager for Integrated Project Management, where he led project implementation and account management for clients in the life sciences, health care, food & beverage, and industrial industries. Adam also served in the United States Army as a field artillery officer with the 25th Infantry Division (Schofield Barracks, Hawaii) and the 1st Infantry Division (Fort Riley, Kan.). He deployed to Kirkuk, Iraq (2004) and Baghdad, Iraq (2007).
Adam graduated from the United States Military Academy with a Bachelor of Science degree in mechanical engineering. He also earned an MBA from the University of Notre Dame. Adam and his wife, Jillian, live near Chicago with their two boys.
The Struggle is Real-Working Together to Reduce the Chaos & Create Growth
Speaker: Adam Wojcik
The dental industry continues to change and become more complex. Today’s dental professionals deal with generational needs, technology expectations, new regulations, and other challenges. It’s a lot to handle and the pressure is high.
The dental industry continues to change and become more complex. Today’s dental professionals deal with generational needs, technology expectations, new regulations, and other challenges. It’s a lot to handle and the pressure is high. In this course, you will discover solutions that will ease the stress and create growth for your practice. Join us for a conversation on how to help cut through the chaos in this ever-evolving journey to improve the future of dental care.
Presented by United Healthcare Dental
Steve Roberts is a 25-year veteran of the dental industry where he’s served in a myriad of capacities ranging from dental practice manager, to Global VP of Product Strategy for Henry Schein ONE, to his current role as President of Vyne Dental. Along his way Steve developed a deep-seated passion for solving the challenges inherent in the dental revenue cycle and the effect those challenges have on individual dental billing professionals, patients, and the costs associated with delivering care. Steve’s on a mission to eradicate these problems, by leveraging his wealth of experience building industry-leading dental practice management and electronic services technologies, in order to ensure access to affordable, quality oral healthcare for all.
Dental Billing: The Past, Present and Future
Speaker: Steve Roberts
This program, in which Steve Roberts opens our minds to, and enlightens our understanding of, the multiple pitfalls, friction points, and inefficiencies inherent in the dental revenue cycle, is a must for any dental billing professional or office manager.
This program, in which Steve Roberts opens our minds to, and enlightens our understanding of, the multiple pitfalls, friction points, and inefficiencies inherent in the dental revenue cycle, is a must for any dental billing professional or office manager. Begin with a foundation of understanding in how we got here, then dive into the current state of the industry, as it pertains to dental billing tools and technology, and, finally, let your imaginations run wild as Steve unveils the long-overdue solutions to these age-old challenges and the innovative technologies that will pave the way for a future of billing without boundaries.
Presented by Vyne Dental
For almost two decades, Dr. Gina Dorfman has continually proved herself to be an innovative leader in the field of dentistry. As a dentist, practice owner, and entrepreneur, Dr. Dorfman has had the opportunity to engage with dental professionals across the country to help them grow and thrive.
Dr. Dorfman completed her dental training at the Herman Ostrow School of Dentistry in 2000 and shortly after started her practice near Los Angeles, California.
While starting a practice in a saturated market came with its challenges, the practice grew tremendously over the years, expanding to several locations. Because of her experience running multiple practices and leading a big team, Dr. Dorfman developed a unique insight into how efficient practices organize and operate and how dental teams can work together to overcome obstacles and reach their goals. A recognized speaker and author, Dr. Dorfman is regularly invited to teach other dentists across the country.
Dr. Dorfman is also a frequent contributor to several industry publications and blogs. She is also the Behind the Smiles Podcast host, which features the most disruptive and influential dental community members moving dentistry forward.
Her passion for creating systems and leveraging technology to streamline practice operations eventually led her to co-found YAPI, a practice automation software, where she serves as the company’s CEO.
Working the Life-Work Balance and Living Your Best Life
Speaker: Dr. Gina Dorfman
Nowadays, being busy is the norm. When friends ask us how we are doing, we often instinctively respond with: “I am busy.” We like being busy because being busy means that we are making things happen and getting things done.
Nowadays, being busy is the norm. When friends ask us how we are doing, we often instinctively respond with: “I am busy.” We like being busy because being busy means that we are making things happen and getting things done.
Being busy makes us look good, and it’s easy – you just have to say “yes” to everything that comes your way. Being fulfilled, on the other hand, takes work. Being fulfilled and living your best life requires intention and planning.
In this presentation, Dr. Dorfman draws on her 17 years of running a busy dental practice while raising children and living her life to the fullest. This presentation is designed to show that we can shift from the mindset of getting stuff done to creating envisioning a life worth living and reverse engineering life and work to make it work for you. You will learn how to gain control over your time and your team and create a profitable practice that can run itself; how to empower employees to take the initiative, make decisions, and solve problems; how to work fewer hours while growing your practice and achieving the life and business success you’ve always envisioned.
Presented by Yapi
Christine Sison is the CEO of Swiss Monkey, a staffing and virtual front office services company. She has built and has managed a dental practice for over 10 years and has her Bachelor of Neurobiology from UC Berkeley and a Master of Health Policy and Management from the Harvard School of Public Health. Prior to her work in dentistry, she conducted brain tumor research at UCSF, assisted in the integration of IT into clinics and hospitals, and later led the development of community-wide healthcare systems, including telemedicine efforts.
Bringing Back the PB&J (Passion, Beauty and Joy) in Dentistry
Speakers: Christine Sison
Over the past two years, doctors and managers have been forced to learn totally new ways to operate and under extenuating, crisis-like circumstances. Many team members and managers’ report feeling “exhausted”, “totally drained” and “not enough time for myself or family”. Despite long, non-stop hours, many say they still have long to-do and must-do lists but there simply isn’t enough time or help to finish everything and leave the office with a clear mind.
Over the past two years, doctors and managers have been forced to learn totally new ways to operate and under extenuating, crisis-like circumstances. Many team members and managers’ report feeling “exhausted”, “totally drained” and “not enough time for myself or family”. Despite long, non-stop hours, many say they still have long to-do and must-do lists but there simply isn’t enough time or help to finish everything and leave the office with a clear mind. If you find yourself leaving work at the end of day, feeling understaffed and exhausted, this session is for you.
Learn about creative new ways to delegate your workload so you can focus on the things that must be done in the office. Understand what tasks can be done by an off-site assistant and team and how using a hybrid model can bring back some of the P, B and J back into your work.
Presented by Swiss Monkey
Roger Gold is a well renowned speaker, performance coach, and successful entrepreneur. As the co-owner and VP of Sales for Emergency Dental Service, Roger has taken EDS to the next level by partnering with hundreds of dentists and DSO’s around the country directly referring patients that have an urgent & immediate need.
Roger thrives on helping people. Through this passion, in tandem with his ability to instantly connect, he’s used his network to create a win/win partnership model that helps dental practices get new patients and patients get the emergency care they need.
How to Discover Your Full Potential
Speakers: Roger Gold
Remove the blinders that prevent you and your practice from growing to the next level.
Remove the blinders that prevent you and your practice from growing to the next level.
Learning Objectives:
- The blind spots that are hindering you from taking your office to the next level.
- Your subconscious mindset that is impeding your ability to grow.
- The mindset differences between those successful practices and the practice you are in.
- The difference between being right and getting the results you desire.
Presented by Launch Loyalty
Saturday Afternoon: Educational Sessions
Dana is an AADOM Fellow and a member of the Academy of Dental Management Consultants as well as the Speaking & Consulting Network. After teaching high school science for ten years, Dana moved to dentistry and has been working in the dental field for over fifteen years. She is the owner of Distinction Dental Management Systems and enjoys teaching foundations of excellence for the dental team and building leaders and liaisons within the dental practice. Dana is also an active practice manager her husbands dental practice in her home town of Nashville, Tennessee.
The Voices of Leadership
Speaker: Dana Watson, FAADOM
Understand how your voice differs from others on your team. Did you know that most teams operate at only 60% of their full potential? Break the norm and learn to create healthy patterns of communication!
Understand how your voice differs from others on your team. Did you know that most teams operate at only 60% of their full potential? Break the norm and learn to create healthy patterns of communication! Based on the five voices tool, this is an interactive team training resource that can implement immediately.
Learning Objectives:
- Gain increased self awareness and confidence as you learn to harness your own leadership voice
- Understand how your voice differs from others on your team
- Deepen relational trust between team members
- Unlock your team’s true potential and accelerate its performance
- Learn to maximize the leadership voices of your team to perform at a higher level
DEBI CARR is recognized as a leader in cyber-security and compliance. She is a Cyber Security and Crisis Consultant, Speaker, and CEO of D K Carr & Associates. She assists private practices in obtaining and maintaining security in their practices, including performing risk analysis and
team security awareness training. She also helps doctors navigate through ransomware and other types of cyber-attacks. Debi holds several certifications including HealthCare Information Security and Privacy Practitioner, Certified Associate Healthcare Information and Management Systems and is a member of AADOM, ADMC, HIMSS, IAPP, ISC2, ISSA, ISSAC, InfraGard, SCN
and Women of Cyber Security
For Better or Worse and Security Duties
Speaker: Debi Carr
Exclusively for Dental Spouses & Dentists
As cyber-attacks continue, protecting your investment is critical. Cybersecurity professionals have started emphasizing the role of the organizational culture. More than anti-virus software and firewalls, the employee perception of threats and the individual notions of cybersecurity are playing an increasing role in keeping an organization and its digital assets secure.
As cyber-attacks continue, protecting your investment is critical. Cybersecurity professionals have started emphasizing the role of the organizational culture. More than anti-virus software and firewalls, the employee perception of threats and the individual notions of cybersecurity are playing an increasing role in keeping an organization and its digital assets secure. A practice’s culture defines how employees conduct themselves in their work environment, whether in an office or work-from-home situation. A cybersecurity culture attempts to reduce the overall cybersecurity risk by strengthening an organization’s weakest link and its most valuable resource: its people.
Learning Objectives:
- Examine techniques that hackers are using to attack
- Strategize how to create a culture of security in your practice
- Learn how a culture of security will affect your practice.
- Review how to respond to a cyber attack to protect your practice
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.
Insurance Participation Workshop
Speaker: Teresa Duncan, MS, FAADOM
It is possible to be profitable in today’s insurance environment with efficiency and proper positioning. This interactive workshop will help you to decide your insurance participation and profitability comfort level.
It is possible to be profitable in today’s insurance environment with efficiency and proper positioning. This interactive workshop will help you to decide your insurance participation and profitability comfort level. If you’ve ever wondered how to manage all these plans and networks then this is your course!
Learning Objectives:
- Discover your office’s true insurance position
- Assess and evaluate your practice metrics
- Understand the current insurance environment and plan for near-future changes
- Learn how you can best prepare for a surprise audit
Attendees please bring these reports generated for a 12-month period:
- Procedure Code Report (which procedures were billed for and how often)
- Adjustment Report (detailed)
- New Patient Referral Sources
- Production/Collection (aged 30, 60, 90 days)
**Please have a calculator available.
With a total of 28 years in the dental industry, Geri has useful experience in everything from practice management and patient treatment to administration and leadership. Having owned two large periodontal practices with her husband, she knows what it takes to successfully grow a business from the ground up. This experience gives her a better understanding of the multiple silos in our industry; clinical, leader, manager, and owner.
Always looking to accumulate more knowledge and understanding, Geri is certified in the Five Behaviors of a Team and DiSC Behavioral Assessments, allowing her to generate unique insights into the personal needs of each member of your team.
Geri’s passion for administrative excellence and organizational health are the foundation of her training philosophy and are all necessary ingredients for growth and development. She truly understands the importance of working on the practice, not just in and is looking forward to helping you achieve the success you’ve been searching for.
The Lie I Tell Myself
Speaker: Geri Gottlieb
Effective systems are the foundation of a smooth running efficient practice. Join Geri as she delves into the why and how of building and maintaining effective systems.
Effective systems are the foundation of a smooth running efficient practice. Join Geri as she delves into the why and how of building and maintaining effective systems.
Learning Objectives:
- Understand how to construct a written system, (protocol)
- Review best practices for implementation that sticks
- Discuss the why of written systems and protocols
- Of course, Hey how about a check list?!
Tija was named one of the Top 25 Women in Dentistry by Dental Products Report Magazine. She is a member of the American Dental Assistants Association (ADAA) where she holds the honor of Master, is former Vice President (2017) and sits on national counsels. Tija is an editorial board member for Dental Products Report Magazine, contributor to Dental Products Report, Dental Assisting Digest, and Dental Economics Magazines. She is founder of the Dental Assistants Study Club of St. Louis. She is the director of the Dental Careers Institute with five locations in the United States. Tija is also the author of six CE study courses. She is a national speaker and is a certified trainer in nitrous oxide in several states. Her passion is education and equipping dental teams with the knowledge to grow.
When the Front is Rocking and the Back is Floppin - OSHA and Infection Control that will Change Your Practice
Speaker: Tija Hunter, DDS
our front office is on point! You have a 99% collection ratio, you have more new patients than you know what to do with, and the no-shows and cancellations are under control. Your front office is rockin!!! However, the back office is a mess!
Your front office is on point! You have a 99% collection ratio, you have more new patients than you know what to do with, and the no-shows and cancellations are under control. Your front office is rockin!!! However, the back office is a mess! OSHA protocols aren’t being followed. You thought the other team members where training that newbie, but you find out otherwise. Your back office is a complete flop! How on earth do you get control of this?
Learning Objectives:
- Discuss OSHA and infection control protocols and what it means to be compliant.
- Explore ways your back office could be in trouble and not even know it.
- Review how to document correctly and create a better work flow for your practice.
Angela is a Dental practice business and development coach. She brings over 30 years of hands-on experience while helping doctors and teams reach their full potential. Angela is also a speaker and educator for dental practices. Her background as an administrator, expanded function dental assistant, new patient coordinator, office manager, and advanced training with dental management systems is invaluable with the day to day operations in a dental office, with the doctor, and with the team.
More Yes's, Yes Please!
Speaker: Angela Davis-Sullivan
Are you presenting treatment and financials to patients and not getting enough YES’s? Join Angela as she shares the best practices techniques and verbal skills to get more patients to YES.
Are you presenting treatment and financials to patients and not getting enough YES’s? Join Angela as she shares the best practices techniques and verbal skills to get more patients to YES.
Learning Objectives:
- Understand the verbal skills that help create more success
- Gain confidence in presenting treatment and financials
- Discuss how to handle objections
Carrie Webber is Chief Communications Officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firms that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. Carrie creates customer service and business development opportunities as well as internal and external marketing initiatives and social media strategies to effectively communicate the Jameson message to the dental profession. Webber is a contributing author to several publications and blogs on the topics of marketing, customer service and business development as well as a popular speaker at dental meetings nationwide. She was named a Leader in CE by Dentistry Today in 2019 and 2020.
How to Rock Your Practice Marketing on a Budget
Carrie Webber
There are secrets to success that every rock star knows. Learn these key techniques to building your practice’s “fan base” and grow your business the grassroots, rock star way – one raving fan at a time.
There are secrets to success that every rock star knows. Learn these key techniques to building your practice’s “fan base” and grow your business the grassroots, rock star way – one raving fan at a time.
Learning Objectives:
- Build your practice’s “street team” to increase referrals.
- Learn ways to shine your light bright for potential patients to find you.
- Identify steps to get your website up to date and in perfect condition to welcome potential new patients.
- Discover resources to help you make the most of your practice’s social media and your overall online presence.
- Find the keys to raising the benchmarks in your business to ensure potential patients become
forever patients.
Judy Kay Mausolf is a speaker, author and dental culture specialist, expertise in helping others get happier and more successful! She coaches teams how to grow their practices by becoming better leaders, working together better and delivering service with more focus and passion.
Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, member of National Speakers Association, Academy of Dental Management Consultants and recognized leader in consulting by Dentistry Today. Author of three books; “Ta-dah!”, “Rise & Shine!”, “Delivering W.O.W. Service”, contributing author dental magazines and a newsletter entitled “Show Your Shine”.
Communication Solutions
Speaker: Judy Kay Mausolf
Discover how to elevate your communication to a level that inspires
open communication, prevents breakdowns, resolves conflict and builds trust and respect resulting in high performing team and patient relationships!
Discover how to elevate your communication to a level that inspires open communication, prevents breakdowns, resolves conflict and builds trust and respect resulting in high performing team and patient relationships!
Learn the skills to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective and efficient huddles and team meetings. Transform attitudes from toxic to tremendous and create a positive environment where everyone looks forward to coming to the office. Judy Kay, communications expert, will share how you can elevate the level of communication in your life!
Learning Objectives:
- Learn verbal skills to communicate effectively with difficult and different personalities
- Learn steps to address and resolve conflict
- Establish protocols that eliminate gossip
- Identify behaviors that elevate trust and respect
- Discover methods that turn toxic attitudes to tremendous
- Determine behaviors that inspire a culture of appreciation and celebration
- Learn fundamentals for effective huddles and team meetings
